Acura of Ramsey

I recently leased a new SUV at Ramsey of Acura and was exceptionally pleased. Erika G. was so very kind, personable and upfront about the whole process. She answered all my questions. She had everything exceptionally pleased. Erika G. was so very kind, personable and upfront about the whole process. She answered all my questions. She had everything ready to go when it was time to pick up my new car. This made things so much easier. She even had a gift for me waiting in the car. I would absolutely recommend buying a car from this dealership! More

Do not try to purchase a vehicle from this Dealership…. Very shady, unethical business practices!!!! I came in to purchase a vehicle for my daughter. Found her dream vehicle, took it for a test drive, ma Very shady, unethical business practices!!!! I came in to purchase a vehicle for my daughter. Found her dream vehicle, took it for a test drive, made an offer on it, they accepted the offer, gave them a down payment of $1000 , as per their request, received a fully executed purchase agreement signed off by David Schnappe ( Finance Mgr). My daughter wanted to finance it on her own in which they tried to get for her. After a few days I said forget it I will just pay cash for the vehicle. I asked if I could come pick on Friday they pushed me off until Monday. When I called on Monday they said let’s try for Tuesday. On Tuesday I received a call from the sales person, whom stated, opps they sold the vehicle to somebody else. How can they sell the vehicle to somebody else when I had a purchase agreement, money down on it… I immediately called the general manager, John Pearce and left several voicemail and written messages for him, three days in a row… Not even a courtesy call back. They still have my $1000 downpayment… Also they tried to sell me a car with 15,000 more miles on it in horrible condition, different color.. Saying it would be an even trade. Not even close. Stay as far away from this place as you can. There are other reputable Acura dealers that are so much more professional and ethical and do the right things for their customers. I will be putting in a complaint with the Better Business Bureau as well as also writing a letter to the corporate office of Accra/Honda to express my opinion and our Attorney may be getting involved to seek legal recourse… I do not understand how in this day and age something like this could have happened… Nobody had an excuse for it they just said the vehicle was sold…. Stay away!!! More

I just leased a MDX from this dealership and Stu made the process as easy as it could get. I would recommend this place to anyone. process as easy as it could get. I would recommend this place to anyone. More

Disclaimer: The one star here is for the dealership not the sales representative or business manager I worked with. BE AWARE; this dealership seems to have a policy to charge fees after your negotiatio the sales representative or business manager I worked with. BE AWARE; this dealership seems to have a policy to charge fees after your negotiation on the sales price of the vehicle (whether that is sticker price or below). $1200!! More below.. They charge $300 for ‘vehicle etching’ without asking or disclosing it to you until the very end (they say they do it to deter theft albeit it does little for you and is mostly to deter theft while the cars sits in their lot, they’re just making you pay for it). PLUS they charge an additional vehicle prep fee of $900, again without disclosing it until the very end of the sale after negotiating the price of the vehicle. Note when I spot checked the vehicle it was not even properly detailed (had white crusty half inch drops on the dash, floor mats with a couple globs of mudd, and the gas tank wasn’t even a 1/4 filled). They were charging us for something they didn’t even do so at that point I decided to say something. Asking, how do I know they did anything else for this “vehicle prep fee”. The response of the general manager at the store was unacceptable. We tried to discuss these point with him and he held to his position of pricing cars this way because ‘who would come see a car priced higher online’. He would not negotiate a dime lower. I’m sorry but what’s the point to have the prices listed online? They should be negotiable down from that point not increased. This is a terrible way to do business with customers. I’m sorry but here’s your honest review as a result. It’s very underhanded to see a $29,500 price tag online, discussing over the phone that would be the price and then after seeing the car and wanting to buy it being told there’s going to be an additional $1200 tacked on to the price of the car pre-tax! How are we as customers to budget our time and money and decide what dealership to view a car at when the noted prices are an outright lie. — All that being said, the sales person we worked with Ashwan did an excellent job of navigating this unfortunate policy his dealership management is forcing him to sell by, if it weren’t for him we likely would have walked out. He made sure the car was cleaned and filled with gas while we did the financing bit. The business manager who did the financing for us took his time to get us the best rate which was much appreciated. Sadly, had it not been for this dealership’s underhanded business policy and practice that they stood by when called out on it I would have given the experience of buying a vehicle at this location 5 stars. More