Acura of Ramsey

I bought my car new from this Dealer and have used them off and on over the last 5 years. First off I had some warranty work done and they loaned me a nearly new Acura RDX with Navi. It took them more than off and on over the last 5 years. First off I had some warranty work done and they loaned me a nearly new Acura RDX with Navi. It took them more than a week to fix the problem (faulty air bag) but I had their loaner so no issue there. I had another issue with a rattle noise that they could never fix but eventually the probelm went away by itself. I have found this car to have minor rattles that come and go but overall the car has been the most reliable trouble free car I have ever owned. For basic servicing the loaners ranged from newer Acuras to a 6 year old Honda Civic. Pricing for A1 Service is OK but I was once charged a whopping $275 for B1. I always change the cabin filter myself as they cost $15 and it takes about 3 minutes and no tools are needed. The dealer wants $80 for this! I have had the brake pads replaced at the dealer-but they resurfaced the rotors and within a year the brakes pulsate. I should have made it clear that I wanted new rotors so I could get another 65K without issue. The Service Advisors are friendly and helpful, but the prices are high and the quality of work other than a basic oil change is not that great. I plan to stay with my local mechanic going forward. More

Went in for a B1 service on 12/30/11, which calls for a systems check, oil change, and tire rotation. I know for a fact that the tires were not rotated because the front drivers side rim has an inch long o systems check, oil change, and tire rotation. I know for a fact that the tires were not rotated because the front drivers side rim has an inch long outward bend, causing the tire to lose air. I even inquired about having it fixed while I was there! Imagine my surprise when I noticed that I was putting air in the same left front tire, with the same bad rim, the very next day. Honestly, this dealership has given me nothing but grief over the last 3 years when it comes to the quality of work and quality control. I had brought the car in for the same LED panel issue, THREE times, settled a case out of court for breach of contract over it - this was last year. The dealership is overly obsessed with it's ratings, and the work shows - people are nice, but the service is TERRIBLE! Ironic. I had a service rep. beg me not to take the phone survey, opn a number of occations, until they were able to resolve numerous issues. Bring your car in and see for yourself... an aggravating experience, 95% of the time. More

Bought a used car from them. Tons of problems. They are completely unwilling to make it right. I have to keep going back and I live 45 min away! Stay away. They have no customer loyalty completely unwilling to make it right. I have to keep going back and I live 45 min away! Stay away. They have no customer loyalty More

This was by far the easiest place that I have ever purchased a car from. The sales person I worked with Elio Perito was extremely helpful and customer oriented. He did not try and put me in a car for purchased a car from. The sales person I worked with Elio Perito was extremely helpful and customer oriented. He did not try and put me in a car for a price I could not afford. He made the car buying experience easy. I hope he is still there when my lease is up. More

Too many times when bringing my car in for service, i would leave to find something not put back correctly or service light still on. One time after rotating my tires, 3 lug nuts fell off as i was drivi would leave to find something not put back correctly or service light still on. One time after rotating my tires, 3 lug nuts fell off as i was driving. Fortunately, i only live a couple of miles from the dealership which is the ONLY reason why i've gone back as often as i have. Just bought a new MDX and will travel to Maywood or Wayne for service...that is how bad this dealership is. More

I WOULD NEVER PURCHASE A VEHICLE FROM THIS DEALER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I I BOUGHT A USED 2008 NISSAN FROM THEM THAT WAS A PEICE OF TRASH. I CAME THERE WITH MY 2 YEAR OLD SON TO DEALER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I I BOUGHT A USED 2008 NISSAN FROM THEM THAT WAS A PEICE OF TRASH. I CAME THERE WITH MY 2 YEAR OLD SON TO PURCHASE THIS CAR. WHEN I TOOK THE CAR TO GET IT INSPECTED IT FAILED FOR THE BREAKS I HAD TO DRIVE ALL THE WAY BACK TO NJ FROM NY!!!! THE CAR HAD A CLEAN CAR FAX BUT THEY DID NOT SERVICE THIS VEHICLE AND IF THEY DID IT MUST OF BEEN AN INCOMPETENT FOOL WHO DID!!!!! ALREADY LOOKING TO SELL THIS CAR ASAP AND ONLY HAD IT FOR 1 MONTH!!!! I WOULD NOT RECOMMEND A DOG TO GO THERE !!! SO TAKE MY ADVICE AND GO THE OTHER WAY.... THE CAR IS A PIECE OF TRASH AND SO IS THE DEALERSHIP..............................PISSEDOFF!!!!!!!!!!!!!!!!!! More

I brought my 2009 MDX for service (A1). They changed the oil and oil filter and run their multipoint inspection (about $32 with a coupon I got in the mail). They recommended replacing both the cabin and th oil and oil filter and run their multipoint inspection (about $32 with a coupon I got in the mail). They recommended replacing both the cabin and the engine air filters (recommended by the manufacturer to have it done every year). They showed me the cabin air filter, and it was really dirty. They quoted about $80 for it. I declined it, since I could do it myself, and their service guy accepted my decision (I thought he would give me a hard time). I order both parts online and payed for them about $45 (including shipping), so I saved some money. Before giving me the car back, they gave it a quick wash. I don't have experience with them diagnosing hard issues, but for regular car maintenance they are as good (or more) than my local mechanic, so I'm planning on bringing my car back next time. More

We have obtained three cars from Acura of Ramsey in the past 6 years. The 3rd car is a dud. We have exclusively used Acura of Ramsey for service on all of the cars. We have referred customers to them. past 6 years. The 3rd car is a dud. We have exclusively used Acura of Ramsey for service on all of the cars. We have referred customers to them. Regarding the 3rd car that is a dud, they did absolutely nothing to help us resolve the problem with the car. It was as if we had no customer loyalty with them. They do not care at all about customer service or customer loyalty. We cannot ever recommend this dealership again. More

Called looking for a specific color 2012 TL. They were one of the few dealers that had one. You know how you can just smell a sales team that is schooled in "old school" xx tactics. This was it. Initi one of the few dealers that had one. You know how you can just smell a sales team that is schooled in "old school" xx tactics. This was it. Initially tried to get me to give him the prices other companies had offered before he would give a quote. When he came back with his numbers, they were on a package I did not ask for. At that point, gave him pricing I had gotten from two other dealers. He came back $20 higher. We agreed I'd forward him the email that showed the pricing offers. I did. Got him on the phone after and he said immediately, "sorry, his manager wouldn't come down, and besides, he thought the car was sold a half hour ago." Of all the different car salesman I spoke with, this one impressed me the least. And given the reviews about their service I read here, it must come from the top. More

Having dealt with 4 Acura and 3 Honda dealers over the years, I find this dealership's service department to be the most incompetent I've ever encountered. They repeatedly mis-diagnosed and/or mis-repair years, I find this dealership's service department to be the most incompetent I've ever encountered. They repeatedly mis-diagnosed and/or mis-repaired one thing after another whereby I ended up getting these issues corrected at Acura of Manhattan where they pointed out the errors on Acura of Ramsey's behalf on MORE THAN ONE OCCASION. On one of those instances, Acura of Manhattan had to replace the interior rear deck panel because Ramsey said it needed to be changed out while claiming they couldn't do it due to the fact that Manhattan had previously replaced the rear deck sub woofer. It was discovered afterwards that the original panel was fine. Manhattan wound up swallowing the cost as a result. On another occasion, my side view mirror went into gyrations instead of tilting downward when going into reverse. The head of service came out and hit one side of the glass repositioning it. That made the mirror work again .... for 2 days! Acura of Manhattan CORRECTLY diagnosed the problem and replaced the actuator inside the mirror assembly. There's more examples like these from my Acura of Ramsey experience, but I think you've got the gist. The service & parts manager, Rick Cohen is by far and away one of the most obnoxious individuals I've ever met. No matter what or how I 'nicely' said or could prove to him in the midst of all this nonsense, his word was LAW. Do you really want to do business with a dealer like this? More