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Acura of Ramsey

Ramsey, NJ

4.6
1,772 Reviews
New and Certified Pre-Owned Acura Dealer located in Bergen County, NJ!
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65 State Rt 17

Ramsey, NJ

07446

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Showing 1,772 reviews

December 17, 2012

It was really nice working with David. He not only gave me the best deal(I worked with 6 dealerships before I made up my mind), but also treated me as friend. Hope to see him again in 3 years Michael More

by mike52
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Schnapper
December 10, 2012

Bill was wonderful to work with right from the start. He was honest, eager to please and went totally out of his way to make us feel comfortable. I knew that we were getting the best deal possible on our ne More

by Mnusspickel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
December 08, 2012

David was great to work with. He gave me a great price and fair trade-in value on my car. I never felt pressured or like I was being cheated(unlike some dealers). He was honest and dare I say easy-goi More

by FUBHA123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Schnapper
November 28, 2012

This is the second car I have leased from them. Great service and fair prices. Made the experience very easy. Friendly staff and good service department, too. More

by sudel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
November 25, 2012

Very informative and friendly. The employees were more than helpful and showed great expertise in all things MDX. The employees remembered my first name when I picked up the plates weeks later. It felt More

by shannnon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Elio Perito, David Schnapper
November 24, 2012

I just purchased an Acura TSX with Technology Package from Acura of Ramsey in New Jersey. I was treated extremely well by everyone that I met at the dealership, especially Stuart Fogler, was one of the n More

by ttuandao
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
November 12, 2012

My husband and I have now leased 4 Acuras with this dealership. They are the best! Stu is fantastic at what he does and he worked with us to help us meet our needs. This dealership is professional and More

by IsabelleOtero
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
November 05, 2012

we're driving long way to this dealership for an internet advertised used car after couple of phone calls' negotiation. we withdrew cash from bank in the morning and want to buy it and drove home the same da More

by cj19
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
mike
Nov 14, 2012 -

Acura of Ramsey responded

At Acura of Ramsey, we strive to make every customer happy. Sometimes this is not possile. In this instance, we feel the customer has been unfair. The customer came in and, after a negotiation, a price was agreed upon. The customer changed their mind and we again negotiated a lower price. We got the vehicle ready and the customer asked to drive the car. Of course, we complied. The customer came back stating there was something wrong with the steering. We looked at it and could not find a problem. The customer then called a mechanic friend who diagnosed the car over the phone without ever seeing the car. The customer said it would cost $350.00 to $500.00 to fix the car. We felt there was nowhere else to go in this negotiation. We also felt the problem did not exist. We told the customer that if they were not happy with the deal they had no obligation to go through with it. In the spirit of trying to find out if the customer was correct,we sent it back to our shop. Our shop found nothing wrong with the car. To be proactive, we also sent the carto a local Toyota dealer and they could not verify the condition that our customer described. Sometimes negotiations do not work out. We believe the steering complaint was a negotiation ploy. We were above board at all times and took all proper steps to mke sure the customer was satisfied. We feel the customer was incorrect and this review is unfair at best.

November 03, 2012

Arthur was a pleasure to deal with. Very patient and full of knowledge with the vehicles we showed interest in. Everyone involved from start to finish, from helping us at the time of our decision making t More

by bng
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Arthur Nevrusian
October 05, 2012

Acura of Ramsey is staffed with intelligent, personable and knowledgeable personnel such as David Schnapper, J.B. Navarro and of course the ever smiling, friendly and welcoming Jennifer at the front desk. More

by Mannyb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jennifer, David Schnapper
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