Acura of Ramsey

Please be Aware 2015 Acura TLX 4 Wheel Advance .... I had a disappointing and sad experience during my purchase of a 2015 TLX Advance 4 Wheel Drive . This is not my first time purchasing a car from Acur I had a disappointing and sad experience during my purchase of a 2015 TLX Advance 4 Wheel Drive . This is not my first time purchasing a car from Acura , this is actually my third vehicle from Acura and you would think Acura as a whole values their customer but honestly maybe they did in the past but NOT ANYMORE . The quality and moral of Acura has declined and is very low . I would like everyone to beware of this , first of all my brand new vehicle is 2 weeks old and is perfect now because I fixed the issue with great expense but it was all worth it . I would however like to write this post so everyone knows that when purchasing any 2015 Acura please be careful of these items I am going to mention . Inspect it yourself or question your sales and service consultant . Last Monday 17th November 2014 , I experienced a flat tire in Manhattan New York where I reside and to my amazement ......... the first thing anyone would do which is normal is fix it on your own so you take it to a tire shop or dealership to be fixed however this was not the case at all . The vehicle had NO SPARE TIRE and I was not told this at my initial sale / purchase which is HORRIBLE for any customer . The customer has to RIGHT TO KNOW and given the choice what to do but as a whole Acura making vehicles like this is NO GOOD because it is a HAZARD AND DANGER TO THE CUSTOMER . I understand TECHNOLOGY is changing but ACURA NEEDS TO PUT THIS OUT THERE TO ANY CUSTOMER as usual this a money making issue for Acura now because if they tell you the vehicle has no spare tire you have to purchase one on your own or purchase one with them . More expense for you . Coming back to me Current issue which is still going on as I have now picked this issue up with ACURA CLIENT RELATIONS , I have a case number so this is not a light issue especially for anyone with a new vehicle or old vehicle . While encountering my flat tire on Monday since there was no spare tire within the vehicle was angry and I began to use their " SO CALLED TIRE SEALANT KIT FOR A FLAT TIRE " in nutshell ACURA version of a tire pump which is horrible . THIS TIRE SEALANT PUMP SEALED NOTHING ............... NOTHING I TELL YOU . The pump NEVER WORKED ONE BIT . This was my second disappointment and not the wheel that had the flat had WHEEL LOCKS to my horror the SO CALLED KEY FOR THE WHEEL LOCK did not work at all and the vehicle comes with NO WRENCH to remove the wheel lock despite everything going on . As a whole all three items are very vital and dangerous to your life and everyone on this site should be aware of it . This is a big disappointment on Acura as a whole and they need to remodel and recheck their design of this vehicle next time or any other vehicle they would like to design . This vehicle is truly the best and very powerful however it lacks vital simple items which are important . The flat tire sealant pump does not work at all as I mentioned above please be aware and there is no spare tire for the customer unless you purchase one on your own or from the company . Therefore if you get a flat the pump ONLY works if your tire has a hole JUST THE RIGHT SIZE FOR THE PUMP TO WORK ............ so everyone out there please pay attention to this . The third thing on your tires as mentioned by me before , the wheel locks are placed on all four tires however the vehicle has a key which may or may not work and there is no wrench within the car to open the locks . This is a great risk and a definitely NO on Acura as a whole . I took my pump and wheel to be inspected and the service person never updated with the outcome and forgot me completely hence no help from him . POOR SERVICE . I don't recommend this place and please be aware of your purchase of any 2015 Acura models it is a SAFETY ISSUE FOR YOU AS A WHOLE . My situation is ongoing at the moment , as I am currently holding Acura Client Relation responsible to giving me a NEW BRAND TIRE SEALANT PUMP AND A NEW SPARE TIRE IN PLACE OF THIS ONE THAT REQUIRES FIXING , FREE OF CHARGE . RAMSEY OF ACURA WAS OF NO HELP IN ASSISTING ME , they are horrible and did not have the courtesy and professionalism to let me know that this vehicle comes with no spare tire and no wrench to change a tire as well as the sealant tire pump is useless to begin with for anyone . I have reported this to Acura client relation . At this time , I have fixed my tires with every penny I paid for which was all worth it , I purchased 4 BRAND NEW MICHELIN RUN FLAT TIRES THE BEST INDEED FROM TIRE/TIRERACK . NOW THIS IS fabulous service from them , my car runs amazing now . This expensive vehicle also came standard with GOODYEAR EAGLE TIRES not a good thing to begin with as well . Anyway I wish to say in my closing please guys out there be careful and be safe . Take care of your own vehicle as you can see I am fighting currently to get acknowledged for their mistake but I will fight to the end until this matter is solved . Thanks to my great efforts my vehicle is perfect now . More

Sales representative Rafael Figuereo was very professional and courteous. The buying experience was great and on top of that he added the rubber mats which complete our ex Rafael Figuereo was very professional and courteous. The buying experience was great and on top of that he added the rubber mats which complete our expectations. Would certainly refer him to friends. More

Amazing Service Heron Dedios in the Service Department of Acura of Ramsey is simply excellent and amazing . Wonderful guy and I would always visit this service depart Heron Dedios in the Service Department of Acura of Ramsey is simply excellent and amazing . Wonderful guy and I would always visit this service department because of him . He is the real figure of great and excellent service . Thank you so much always More

Our experience was very pleasant Everyone dreads going to a dealership to buy or lease a vehicle. I would like to take a moment to write about how working with my salesmen Rafael Fig Everyone dreads going to a dealership to buy or lease a vehicle. I would like to take a moment to write about how working with my salesmen Rafael Figuereo made me feel differently about the process. He was willing to listen to the needs of what was best for my family , regardless of making the sale. He was very patient and we felt no pressure to move forward with this dealership (especially being able to test drive without him). He was friendly , yet very professional. My family and I are very happy in our decision to have made a car deal with Ramsy Acura and having a GREAT salesman made our experience very gratifying. Not to mention the Acura MDX is a really nice car! We will definately consider returning when our lease expires. More

Used Car Purchase - Very Pleased with Service I was looking for a particular car, a 2008 Acura TSX black on black to be exact. I did research online and saw Acura of Ramsey had the exact vehicle I I was looking for a particular car, a 2008 Acura TSX black on black to be exact. I did research online and saw Acura of Ramsey had the exact vehicle I was looking for. Before making the trip up there since I live by the jersey shore I visited Acura of Ocean to see if they may have the car I was interested in buying. I was very disappointed with their service. To be brief they basically tried talking me into getting different cars that I didn't even want. So I made the 1hr 45mins drive up to Acura of Ramsey and it ended up being well worth the trip. I worked with Elijah Ospina who was very friendly, honest, and real. He was very upfront with me and a very trustworthy salesman. He even pulled some strings for me and very helpful everything worked out perfect. Their prices are very affordable compared to other dealers. They provided me with excellent service and It was the best experience I had purchasing a car thus far. I highly recommend buying a car from them and I'm sure I will go to them for future car buying. Thanks Acura of Ramsey!! More

Great experiente! This was by far the most pleasant car buying experience I've ever had. My salesman, Rafael was very friendly and so accommodating. Elio, the used car This was by far the most pleasant car buying experience I've ever had. My salesman, Rafael was very friendly and so accommodating. Elio, the used car manager, gave me a good price for the Tahoe I was trading in and we were able to negotiate a comfortable price for the MDX. Rafael was able to get me the MDX I wanted with all of my "wish list" accessories. I drove the car off the lot the same night. After signing all the finance papers Rafael showed me the computer system and features and helped me get my Bluetooth synced with my iPhone. I would highly recommend this dealership. More

Buying a Use Car The sale person was very friendly and professional. He understand what I was looking for to fit into my budget. I bought the very first car Dwayne sho The sale person was very friendly and professional. He understand what I was looking for to fit into my budget. I bought the very first car Dwayne showed me. Dwayne is an excellent sales person who have the customers’ interest in mind. I will recommend my family and friends ask for Dwayne. More

Best car buying experience ever! My wife and I were tossing around whether we should upgrade to an Acura. We didn't think that we could afford it. We went to ramsey acura just to lo My wife and I were tossing around whether we should upgrade to an Acura. We didn't think that we could afford it. We went to ramsey acura just to look. Stu Fogler showed us around and was very patient and knowledgeable in answering our questions. We never felt rushed or forced into making a deal like other dealerships do. Stu gave us a great deal and the car was in our driveway that same night. There were no surprises with the pricing. The lease payments came in at the same price that Stu quoted. We love our new TLX. Thanks Ramsey Acura! More

Used Car Purchase - Excellent Service I was in the market for a used vehicle and the sales person and manager provided me an excellent experience. The level of service was excellent, they I was in the market for a used vehicle and the sales person and manager provided me an excellent experience. The level of service was excellent, they showed me a few cars and gave me prices on them. The prices were better than any other dealership. This was the quickest car purchase I ever had, they made it simple, easy, and extremely quick. I enjoyed working with everyone and would highly recommend buying a car from them compared to other dealers. More

Great Experience I have had occasion to purchase and lease many vehicles for many years however this experience at Acura of Ramsey was the most pleasant one we ever h I have had occasion to purchase and lease many vehicles for many years however this experience at Acura of Ramsey was the most pleasant one we ever had. Our salesman "Artie N" was professional, informative, knowledgeable in every way possible. He made the experience of leasing our fourth Acura a real joy. We look forward to continuing doing business with Ramsey in the future. More