Acura of Peabody

This has to be the worst experience I have ever had working with a dealership. I brought my car in for an oil change, have my window fixed, and to get a diagnosis for a check engine light. After my car working with a dealership. I brought my car in for an oil change, have my window fixed, and to get a diagnosis for a check engine light. After my car being there for an entire day the call me at 5:00 at night to tell me that they spent an HOUR diagnosing the check engine light only to tell me that I just need to change my air filter. They charged me and hours worth of labor, $120, just to say I need an air filter, which is ridiculous! If my car needed an air filter the car would have been running in a rich condition not a lean condition due to the lack of air. I was told my car would be completed by 1:00 on the second day. After countless attempts to reach someone in the service department, I received a call at 5:00 again. What ever happened to a courtesy call to inform the customer that their car will not be ready as promised? The technician claims to have done an oil change but my car reads that I only have 20% of oil life. They claim the technician did not reset the oil life but it was noted on my work order that he did. So I do not know for sure if he even did the oil change. Although Cindy was professional when I did get to speak to her it was impossible to ever get a hold of her. The customer service at this place is horrible, especially if you did not purchase your car directly from them! I will never return to this service center again, they definitely lost me as a customer. More

Service performed on my TSX was done well and on time. Everyone I dealt with in the dealership was very professional. The service consultant Phi Phi called me during the day to keep me informed of the st Everyone I dealt with in the dealership was very professional. The service consultant Phi Phi called me during the day to keep me informed of the status. Both the service area and the waiting room are what you would expect in a dealer that sells luxury cars. More

Great service. Friendly staff and comfortable waiting area. I have needed them for "emergency" service on more than one occasion and they have always been accommodating. area. I have needed them for "emergency" service on more than one occasion and they have always been accommodating. More

I am always treated with respect and made to feel very important. I truly feel Acura of Peabody values my business. The service rep (Ilana Snyderman) was very nice and efficient. She called when my vehi important. I truly feel Acura of Peabody values my business. The service rep (Ilana Snyderman) was very nice and efficient. She called when my vehicle was ready to let me know. Thank you More

This was by far one of the most pleasurable, stress-free automobile buying experiences. They were not pushy at all and totally customer focused. I made several trips to the dealership and tested several car automobile buying experiences. They were not pushy at all and totally customer focused. I made several trips to the dealership and tested several cars. They stayed patient and focused on customer satisfaction throught my buying and delivery process. Even the business manager - who typically try to load you up with stuff you don't need - wasn't pusy about anything. I would recommend this dealership to anyone considering an Acura. More

Very informative on what was being done, constantly was updated and accurate on car was to be ready.Comfortable waiting area and ideal area to work on computer while waiting. updated and accurate on car was to be ready.Comfortable waiting area and ideal area to work on computer while waiting. More

Phi recommended service -- belt and spark plug replacement)-- for my high-mileage RL (207,000+ miles) but did not pressure me to have it done as it was expensive. I did follow his recommendation a replacement)-- for my high-mileage RL (207,000+ miles) but did not pressure me to have it done as it was expensive. I did follow his recommendation and all was completed on time. He kept me updated throughout the day on the progress of the service. I was provided with a "loaner" for the day. All-in-all, a great -- yet expensive -- day at Acrua of Peabody! More

Acura of Peabody was a truly professional and courteous dealership. The place was immaculate, the sales experience was great, and the customer care package was impressive. dealership. The place was immaculate, the sales experience was great, and the customer care package was impressive. More

I had to have my rear brakes repaired and had regular service done at the same time. Total bill was about $770. Except as noted below, work appears to have been done in a professional way; I was advise service done at the same time. Total bill was about $770. Except as noted below, work appears to have been done in a professional way; I was advised twice during the day as to progress; I got my Acura back the same day; the total price appeard to be fair; and quality and customer service was excellent. The exception: Someone decided to add to my bill the cost of replacing the wheel lock key, which apparently came apart during use while fixing my brakes. The last time the wheel lock key had been used before this visit occurred at Acura of Peabody (I had tires rotated during service last year.) I had not used it, and I objected to paying for something that was not defective previously. Phi removed it from the final bill during our last telephone conversation (although he talked vaguely about removing the charge, I had to ask him directly if he was going to do that before he agreed to do so). But, on a total bill of over $750, an extra charge of $20 should not have been added at 4:00 in the afternoon to start with. More

The dearlership and especially Larry was extremely courteous, helpful and informative. We had wanted another Acura for years and the dealership went out of their way to accomodate our needs. They work courteous, helpful and informative. We had wanted another Acura for years and the dealership went out of their way to accomodate our needs. They worked very hard to meet all of our needs, especially on price within our budget! More