Acura of Orange Park - Service Center

Great customer service The manager was very welcoming and made sure we were well cared for. All the other employees were very professional and kept us informed in every ste The manager was very welcoming and made sure we were well cared for. All the other employees were very professional and kept us informed in every step of the process. More

priscilla Priscilla, from Tallahassee, FL my service appointment was very pleasant. all of the employees are quite professional. Had the best service for my ca Priscilla, from Tallahassee, FL my service appointment was very pleasant. all of the employees are quite professional. Had the best service for my car. they have done an incredible job. I was very happy with the results. Thank You Service Team Detail team More

paid for an oil change service that was not done. iv'e taken my car to this dealership for 10+ years with no issues..took it in to inspect a noise coming from the front end and an oil change..i was to iv'e taken my car to this dealership for 10+ years with no issues..took it in to inspect a noise coming from the front end and an oil change..i was told what the noise was and how much..it was way too much do i told them NOT to do anything but the oil change.. picked the car up the following day and said that the oil change was the only thing they did,so i paid for it..following day,i decided to check the oil dipstick and to my surprise,the oil was dirty/black..also checked the oil filter and it was old and dirty..who knows how long it's been there.. confronted them about it and they basically said it was a misunderstanding between serve and techs..smh.. now i'm wondering if any of the other services I've taken my car there for were actually done..they lost my trust and will never take my car there again.. if you take your car there for any kind of service,always make sure its done before you pay!!! More

Unhappy with Service Dept As I write this, I am sitting in the Acura waiting room for a 2nd time in less than 30 days. Had to bring my vehicle back for service because the ser As I write this, I am sitting in the Acura waiting room for a 2nd time in less than 30 days. Had to bring my vehicle back for service because the service performed 3 weeks ago was not completed. I had a scheduled appointment 3 weeks ago due to the emmissions light coming on. After waiting for an hour the service guy tells me they couldn't find anything wrong. He said the light will still be on but once I tightened the gas cap it may go off (HELLO! Did you guys tighten the cap?) or when I refuel to make sure and use 92 octane gas or higher. If none of these work, it is most likely a light bulb that triggers the 'check emmission system" light. When I questioned why didn't they check this light he said they did not have time but I can return for service. What? I did have a scheduled appointment. He reassurred me that nothing was wrong with the emmissions. I went on. Upon reviewing the service invoice I noticed the notes recommending new tires. I have a 5 year warranty on the life of those tires. No one explained the need for new tires. This really upset me. So...here I sit. Determined not to leave until I know the emmissions light is off and I have new tires on my vehicle. Will update. More

Only the BEST! I have been dealing with AOP for over 15 years. In that time, we have bought 2 MDX's as well as the a TLX. Our service has always been stellar. I am a I have been dealing with AOP for over 15 years. In that time, we have bought 2 MDX's as well as the a TLX. Our service has always been stellar. I am absolutely shocked to read bad reviews on this dealership. They value their customers and treat them well. I normally get a loaner so that the service imposition is minimal. They will even pickup and drop off your car and that has been the case as long as I have been dealing with them. I happen to know Jack Hanania, but I have never had to even mention his name to receive superior customer service. More

Great customer service My first experience with Acura service department was great. Casey was very helpful and helped to relieve any fears or anxiousness I had! When I too My first experience with Acura service department was great. Casey was very helpful and helped to relieve any fears or anxiousness I had! When I took my car in he made sure I had a loaner so that I could get to work. His professionalism coupled with his heart-warming smile was like welcoming a long time family member!! Thanks Casey for all you do! More

Thanks goes out to Khalil Mercado at Acura Orange Park . He demonstrates a trust and respect towards my needs each time he takes care of my car. . He demonstrates a trust and respect towards my needs each time he takes care of my car. More

Great Service My service advisor, Khalil Mercado, as always, showed professionalism and concern taking care of my car. After maintenance service was completed in a My service advisor, Khalil Mercado, as always, showed professionalism and concern taking care of my car. After maintenance service was completed in a timely manner the car was returned to me washed and clean inside out. Thank you Khalil. It is always a pleasure to see you when I stop by the dealership for service, parts or anything else. More

Great Service My service advisor; Khalil Mercado showed great and professional and concern taking care of my car.The problem was identified and fixed in a timely m My service advisor; Khalil Mercado showed great and professional and concern taking care of my car.The problem was identified and fixed in a timely manner.I give them an excellent review because of overall great service. More

Never seen a better team of service providers I'm on my 2nd Acura now and have purchased both at Acura of Orange Park. And the collective service staff that work there is one of the main reasons I'm on my 2nd Acura now and have purchased both at Acura of Orange Park. And the collective service staff that work there is one of the main reasons why. Khalil Mercado has always been great to work with, and even knowing how busy they were when I arrived late afternoon this past week, he still made sure my car was a priority and out the door as quickly as possible. That extra attention is why I'm proud to be an Acura owner. Much appreciated. More