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Acura of Milford
Milford, CT
90 Reviews
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Showing 90 reviews
June 09, 2011
I recently bought a used car from Acura of Milford and am very happy with the experience. The car was offered at a good, fair price which through the wonder of modern technology and the internet, I was able very happy with the experience. The car was offered at a good, fair price which through the wonder of modern technology and the internet, I was able to confirm via such sites as NADA.COM and EDMUNDS.COM. The post-sales portion also included some work agreed upon mutually by myself & Acura of Milford; they were prompt in fixing the issue, including sending the car to a neighboring dealer shop (the car I bought was not an Acura; this was a matter of specialized tools proprietary to the car Make & Model) and fixing the item completely. I worked with Mr. Dan Adams from the Acura sales team, and I commend him on his professionalism, friendliness, prompt attention to my questions/concerns and to the post-sales followup. Nor was he the only outstanding representative for Acura of Milford. Mr. Friedman was very clear on all financing issues, most courteous and friendly as well as Mr. Adams, and helped me to understand everything I needed to know about the purchase and support for my new car down the road. In fact, everyone whom I dealt with in Acura of Milford were great! A pleasure to chat with, always ready to either provide a direct answer to my concerns or get someone who did know the answer. This is a very good team of professionals whom I would not hesitate to recommend to anyone who is interested in buying a quality used car, or for that matter, a new car from the excellent Acura line of vehicles. I know this can't help but sound like a sales pitch, but it's how I feel about this experience, and trust me - after owning over 30 vehicles in my lifetime, I know what a sub-par car dealer/car buying experience is like. The team at Acura of Milford is great; the used cars are in excellent condition, and the new cars are so good they sell themselves. Drop in, give a call on Mr. Adams - you'll be glad you did. More
by ViggenJetsMan
Employees Worked With
Dan Adams, Dan Friedman, Brian, Jose & Jim of Service
May 18, 2011
The dealership was very easy to work with. Dan the person who handled finance went above and beyond to help me get approved because I did not have the best credit. He was able to make the deal happen person who handled finance went above and beyond to help me get approved because I did not have the best credit. He was able to make the deal happen and they made the entire process a pleasure. This is the 3rd card that I've purchased from them, and I will go back. More
by m.kusick
Employees Worked With
3
November 02, 2010
He actually talked me out of a $300 repair of my ignition switch I really thought I needed. He was an honest and knowledgable service mgr. He worked on it for at least 20 min. He would not even l ignition switch I really thought I needed. He was an honest and knowledgable service mgr. He worked on it for at least 20 min. He would not even let me buy him lunch. These guys are great. A+++. More
by AcuraInCT
Employees Worked With
Service Manager
February 25, 2010
Unfortunately we had difficulty steering our Acura on 84 Unfortunately we had difficulty steering our Acura on 84 and had it towed to the Acura dealership in Milford. On Monday morning at 8:05 we ca Unfortunately we had difficulty steering our Acura on 84 and had it towed to the Acura dealership in Milford. On Monday morning at 8:05 we called the dealership and stated that our car would be towed in and asked if they could look at upon arrival in order for us to make a determination whether we would have to rent a car to return to PA. We spoke to the service writer and she assured us that it would not be a problem. So we waited. At 11:30, we called and spoke to the operator who said the service writer was busy but she would give her the message to return our call. So we waited. At 1:00, we called and told the operator we needed to speak to someone about our car because we were at a crossroads as far as renting a car and making a decision. I spoke to a gentleman who said he did not realize that was the situation and had seen the car on the lot and would go out immediately to bring it in and take a look at it. He asked me if the service writer had my number and we assured him she did, although she had never used it. At 2:00, we called and asked the operator for the service manager. He apologized for the error and said that it was fixed and but would go out to the talk to the mechanics to make sure it was not anything else. He put us on hold and the operator proceeded to pick up the phone and ask me to call back because the service manage was on the pnone. At that point, we drove our rental car to Milford. There was our Acura in the lot, ready to go and here we were in our rental car. The service manager had left a message on our phone which we did not realize. I assume because the operator hung up on us; it had not rung through. When I suggested that the service writer learn to communicate better and that the dealership definitely needed to "make a visitor feel like a valued guest" as they promote in their advertisng, the service writer proceeded to go over to the operator to ask if she had messages from us but the oprator assured her she did not. We then had to drive our rental 40 minutes in the wrong direction to drop it off. On the positive note they did not charge us to fixing a loose tire and washed our car. My suggestion for anyone dealing with this service department is to go through the service manager who was accomodating and cared. Do not at all costs talk to a female! More
by Julie savage
Employees Worked With
Service manager, Pamela, Shirley
July 15, 2009
I research my new car over the Internet and recieved price quotes from many dealers. Maribeth answered all of our questions and gave us great prices John showed me the car and took us for test drive. price quotes from many dealers. Maribeth answered all of our questions and gave us great prices John showed me the car and took us for test drive. This was one of the best car buying experiences we have ever had and they continued to follow up with us even after the sale to make sure we were happy. We have recommended them to our neighbors and they are also very happy. More
by Sheila G
Employees Worked With
Maribeth Internet manager, John Powers
July 02, 2009
They have done a very good job with my 5 year old RSX. They provide loaner cars for major services, continue to honour my free oil change guarantee even though they have since discontinued the policy of o They provide loaner cars for major services, continue to honour my free oil change guarantee even though they have since discontinued the policy of offering it with a new cars. I can't say the service has been perfect, but they fixed any outsanding issues and comped a 1000.00 repair after making an error in who was responsible for paying for it (it was a non-warranty repair). More
by cyberdyne
Employees Worked With
Numerous
November 24, 2008
THEY ALL LIED SO MUCH AT THAT ACURA DEALER IN MILFORD THAT THEY FORGOT THE FIRST,AND SECOND LIE AND SO ON,THEY TOLD SO MANY LIE AND FEED ME A LOT OF BS,TIME AFTER TIME. I CAN'T BELIVE YOU CAN SPEND THAT THAT THEY FORGOT THE FIRST,AND SECOND LIE AND SO ON,THEY TOLD SO MANY LIE AND FEED ME A LOT OF BS,TIME AFTER TIME. I CAN'T BELIVE YOU CAN SPEND THAT MUCH MONEY ON A TRUCK, AND YOU TAKE IT IN FOR ONE THING AND I GET IT BACK RIDING WORST THAN IT DID WHEN I TOOK IT IN. 4 TIMES I TOOK MY TRUCK BACK AND FOURTH FOR THE SAME PROBLEMS THE LAST TIME THEY HAD IT FOR 3 WEEKS, FROM NOVEMBER 3,2008 TO NOVEMBER 24,2008.IT WEN'T IN WITH 22259 MILEAGE,AND I GO IT BACK WITH 22817 AND IT'S STILL NOT RIDING THE WAY IT SHOULD BE. I WOULD ALSO LIKE TO KNOW WHY THEY WOULD TELL ME I NEED MY ROTORS RESURFACED,BUT I DON'T NEED PADS. NO ONE CAN ANSWER THAT,ALL I'M GETTING IS MAYBE THIS, MAYBE THAT,THEY CAN'T TELL ME.THEY ARE SURPOSE TO KNOW WHAT THEY ARE DOING THIS IS THE DEALER WERE TALKING ABOUT. THEY SHOULD KNOW WHAT THEY ARE DOING RIGHT? THAT COULD BE THE PROBLEM. More
by sburgess
Employees Worked With
Service Department AL,PETER, Manager ANTHONY,Parts Manager,TECH
August 19, 2004
WHEN THEY MAKE A MISTAKE ON PRICING THE CAR AND YOU ARE INTERESTED IN THAT PRICE, THEY WILL THEN FIX THE PRICE $3,000,SELL THE CAR THAT MORNING EVEN AFTER VERBALLY ARRANGING FOR YOU TO COME BACK TO WORK A INTERESTED IN THAT PRICE, THEY WILL THEN FIX THE PRICE $3,000,SELL THE CAR THAT MORNING EVEN AFTER VERBALLY ARRANGING FOR YOU TO COME BACK TO WORK A DEAL WITH YOUR TRADE-IN IN THE AFTERNOON. They will not let you have it for the original sticker price that you first saw on the car even if it was wrong! As for the new owners, they were being shafted also because the Gen Mgr, offered us the car at two hundred more than they took the car in for when someone else had already bought it that morning. Prices change too often, this one car started out at 12,995,then to 15,995, offered to us at 14,000 and in the newspaper for 14,995, after being sold with no hold or sold tags ever put on it, sounds strange but it's true, or they have a problem selling cars to black people, which my friend is. More
by winter04
Employees Worked With
Gen.mgr on 8-18-04
December 05, 2003
Very committed to satifying the customer. Follwed through with numerous phonecalls questioning my satisfaction with dealer and car. Sending a can of cookies wasn`t bad either! with numerous phonecalls questioning my satisfaction with dealer and car. Sending a can of cookies wasn`t bad either! More
by danno
Employees Worked With
Mike/Walter
December 05, 2003
Very committed to satifying the customer. Follwed through with numerous phonecalls questioning my satisfaction with dealer and car. Sending a can of cookies wasn`t bad either! with numerous phonecalls questioning my satisfaction with dealer and car. Sending a can of cookies wasn`t bad either! More
by danno
Employees Worked With
Mike/Walter
