Acura of Milford

Awful I originally went in excited for my purchase, Just like any other buyer. I was originally in a Toyota i was not happy with, and stuck with for years. I originally went in excited for my purchase, Just like any other buyer. I was originally in a Toyota i was not happy with, and stuck with for years. So the thought of finally getting into something i enjoyed riding in, had me excited- not only for me, but my daughter as well. I originally dealt with Ernie(Salesman) who was great, but he had an emergency and in the middle of us going through my options etc i was switched over and contacted by Craig, who was fantastic... The problem occurred when i was sent home in the car i chose. I left the dealer with dealership plates still on my car. Throughout this time i realized how rough the car was driving, the strong cigarette odor that wouldn't leave even when i was told it would after the car had gotten a detail at dealership- so i decided to give this car the benefit of the doubt. When my 10 year old daughter began getting in the car and complaining about this odor even after i tried everything to remove it, it just became frustrating. Then i realized the backup camera was so blurry at night, it was inaccessible. I called in, and made an appointment right away. I was certain it'd be fixed at no extra cost to me, because i was informed by ACURA Manager Omar Hamed, that anything wrong with car between 30-60 days it'd be taken care of. After having brought car in. and waited over an hour, i was informed i'd be paying $300 out of pocket for this issue. I left Acura initially trusting in their word, just to come back to the realization that i was lied to. I left, and realized i overall wasn't happy with my purchase, and wanted to be in a much better functioning car for not only i, but my daughter. I went back that night to speak with Omar the Business manager, and he refused to see me. He left as i was in an office waiting for him to discuss my concerns. Be mindful, this was during business hours, and about an hour before closing time. I insisted on returning this car, but i was told by salesman i no longer had that option. I came back the following day, and spoke with John Dembeck who's the general manager. He insisted he was not going to take the car back, and told me he had the option to, but simply wasn't going to because -in better words, the money being received by the transaction was far more valuable than truly looking out for his customers best interest. He told me i had to wait for Omar Hamed to get back in so he can provide me with the copies of the registration forms i had signed...After waiting almost an hour, Mr.Hamed walks in through the entrance the door, walks right by me with his Starbucks coffee, as i'm sitting in the showroom waiting on him precisely... He then sends over my salesman to hand me over ONE piece of sheet. I asked for the rest of it, and so my salesman went back, and Omar sent over a different Salesman to rudely dismiss me. No courtesy whatsoever by this business manager, no regard, no respect. I then decided to have the vehicle checked out, and was told it had structural damage. I have attached a picture so you can see the quality of the vehicles Jon Lorensons Acura of Milford is selling. I have been to dealerships before, and have never encountered experiences like this one with managers from the company. I was disgusted with the treatment, the lack of consideration, and lack of empathy by both John Dembeck, and Omar Hamed. My sister was planning on getting a car from this place, but i have advised her to go elsewhere. I will never recommend this place to anyone-Especially with children. A place who is only concerned with money, is not a place people want to do business with. The salesman are amazing, but the actual managers are awful. One more thing, on Acuras website it shows they offer a 10-day exchange policy. I wonder why this option was not presented to me. Which explains their efforts at helping me at all. More

I am new to the Acura family and have taken my car to I am new to the Acura family and have taken my car to Milford Acura for service twice and had great experiences with the service department. My fi I am new to the Acura family and have taken my car to Milford Acura for service twice and had great experiences with the service department. My first experience was when my alternator went and Justin the Service Manger said it would be a few hours before they would be able to get to my car and had offered me a ride back to my home which was about 10 minutes from the dealership. When my car was ready, they called me to say the car was ready and they had someone on the way to pick me up. My second great experience I had an oil leak, Paul was a great help. He keep me posted on every step of the way. Not only did they fix the oil leak issue, they cleaned the whole motor of all old and new oil residue. Thank you so much Service team ! Katelin More

Negative Start, Positive Outcome I had a very unpleasant experience with a particular sales associate (Marcus Cruz) and sales manager (Aldo Garcia) throughout the car purchasing proce I had a very unpleasant experience with a particular sales associate (Marcus Cruz) and sales manager (Aldo Garcia) throughout the car purchasing process. After speaking with Corporate I was ready to return the car and wash my hands of the dealership, but before doing so, I spoke with GM John Dembeck and Business Manager, Omar Hamad and my experience did a 180. John and Omar took ownership of the issues at hand and provided superior customer service, which turned a very negative experience into a positive one. They were courteous, understanding, compassionate and proactive in alleviating my concerns and regaining my trust for the dealership. Had they not handled the conflict resolution so professionally, I would have returned the vehicle and gone elsewhere. I am grateful for their superior business ethic and for owning the errors of their colleagues, because doing so helped to turn a negative experience into an exceptional outcome. More

THEY WILL STEAL YOUR MONEY Do not purchase a vehicle at this establishment. They will cheat you out of money. To make a long story short, they LITERALLY stole $500.00 from me. I Do not purchase a vehicle at this establishment. They will cheat you out of money. To make a long story short, they LITERALLY stole $500.00 from me. I was told to put a $500 deposit down on a vehicle to hold it while I went to the credit union to get a cashiers check. The salesperson said verbatim, “this is just to hold the vehicle. We’re not going to charge you”. I came back to the dealership in an hour with a check to pay for the vehicle in full. When I checked my credit card statement, I noticed they DID charge me. I left emails and called and they refused to get back to me. My credit card company took their side when I filed a dispute because they are a corporation and I’m and individual. Because this was said verbally, I have no proof of what the salesperson said. The Acura corporation said this is in the hands of the local dealer. Whatever you do, DO NOT give them your business. They are overpriced and will steal your money, literally. They are dishonest and represent the typical slimey, slick and dishonest car salesman stories that you hear of. More

Purchase of 2017 RDX with advance tech package Experience was pleasant and professional. Sales and service were wonderful to work with. They'd went above and beyond to pay attention to our concer Experience was pleasant and professional. Sales and service were wonderful to work with. They'd went above and beyond to pay attention to our concerns. More

Internet Purchase of 2019 CPO RDX w/Tech Pkg Had a great professional experience buying a CPO 2019 RDX. Rob, the internet manager was the first person I contacted. Very polished and consistant, c Had a great professional experience buying a CPO 2019 RDX. Rob, the internet manager was the first person I contacted. Very polished and consistant, curteous follow up, expected from a military veteran! Then communicated with Aldo, Sales Manager, to help finalizie the details via email. I had searched the nation and Acura of Milford had the exact car I wanted and a very competitive price, lower than all other offers I had. When I arrived to pick up the RDX, Vinny took over to take me through the process of learning all the tech, test driving and paperwork. Vinny was knowledgeable, on the ball, and concentrated on making me happy. He took care of a few minor concerns I had with deligence. Finally, the talk with the money man, Omar. He was very efficient and extremely sharp! He knew I had done my homework, so our conversation was adult and repsectful. No pressure at all and I believe we both were happy at the end. I would recommend seeing this team for your next Acura! More

Sales Staffd May 7, 2019 I recently purchased a 2019 Acura RDX from this dealership. This is the second Acura I bought from salesman John Powers. The experience f May 7, 2019 I recently purchased a 2019 Acura RDX from this dealership. This is the second Acura I bought from salesman John Powers. The experience from start to finish went smoothly. John is not only very knowledgeable but thorough and patient. I left the dealership feeling quite comfortable with the technology and know if I need him for anything he's right there. Great guy! Noreen Viselli Shelton, Ct. More

Stay away from this dealership The sales team is a running a scam business. They sold a 3 year MDX and indicated that "if you have any issues please comeback to us and we will fix i The sales team is a running a scam business. They sold a 3 year MDX and indicated that "if you have any issues please comeback to us and we will fix it". The AC compressor turned out to be broken within the 60 day warranty period (when we used the AC for the first time after winter) they conveniently indicated that this is not covered under warranty. Their only motivation is to make you buy some fraudulent extend warranties. STAY AWAY FROM THIS DEALERSHIP! More

Great service and put my mind at ease My salesperson, Craig, wasn’t pushy at all. I did not feel pressured. Both the business manager and the financial manager made sure that I was receivi My salesperson, Craig, wasn’t pushy at all. I did not feel pressured. Both the business manager and the financial manager made sure that I was receiving great service and the best deal. More

knowledgeable Went in for service on my car, looked up John Powers and drove home in a 2019 RDX. John is so knowledgeable about what he is selling but also knowled Went in for service on my car, looked up John Powers and drove home in a 2019 RDX. John is so knowledgeable about what he is selling but also knowledgeable about the car industry itself. Acura do not loose this man. More