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Acura of Memphis
Memphis, TN
175 Reviews
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Showing 175 reviews
November 20, 2015
Service Purchased a new 2014 Acura MDX from Acura of Memphis back in March of 2014. After purchasing the vehicle where I was told they had the largest fleet Purchased a new 2014 Acura MDX from Acura of Memphis back in March of 2014. After purchasing the vehicle where I was told they had the largest fleet of loaner vehicles in the city and when I brought my vehicle in they would loan me another Mdx. I was very offended after 3 months of ownership one of the roof rails was coming loose and when I brought it in they wanted to put me in an Acura ILX as a loaner vehicle. After explaining to the advisor that I didn't like the fact that I spent 56000 dollars on the highest trim model of the Mdx (advanced sh-awd) that they would even have the nerve of even offering me the smallest cheapest car they sell as a loaner vehicle. None the less they got the manager involved and he put me in a vehicle comparable to the one I was having serviced. I was informed that they would call when it was ready and instead I was the one constantly calling and was always told I would receive a call back and never would. Here we are almost 2 years later and I found out that my vehicle has a recall. Not once did Acura nor the dealership attempt to reach me to notify me. A friend of ours traded her Mdx in for a Lexus and after looking at the carfax told them the vehicle had a recall as she was never informed either. Thinking maybe it was a one time bad experience and truly the fact that they are the only Acura dealership in town I call to schedule when I could bring it to have the recall taken care of. The gentelmen says whenever is best for me and I asked would I be getting a loaner car and he assured me I would and it would be an Mdx and nothing less. After scheduling he then tell me sorry I don't have a loaner availabe for a week. Keep in mind I was assured when I bought it this would never happen as they have more loaners than any luxury dealer in town. I have gotten the run around for two weeks and finally resorted to just having a friend follow me and drop it off. After being told I would receive a call and never did I traded it for a Lexus!!!! Very unprofessional service staff who loves to over promise and never deliver!! More
by SG43
Employees Worked With
I don't even remember the guys name
October 27, 2015
Very Happy Customer - Cynthia I am more than excited to have just purchased my new Lexus ES350 from Acura of Memphis!!! I love my new car but more than that I love the amazing cust I am more than excited to have just purchased my new Lexus ES350 from Acura of Memphis!!! I love my new car but more than that I love the amazing customer service from Lamonte and Eric - They were both very professional and extremely helpfully in all my car purchasing needs. I am so pleased with the service and level of professionalism I received from Lamonte and Eric, I have already referred 3 of my family members and friends to purchase their next car from Acura of Memphis. Thank you guys so much for making me a very happy customer this week! More
by CynthiaJ
Employees Worked With
Lamonte
May 27, 2015
Go to memphis acura I ran into a bit of a snag, but we resolved the issue. The sales manager was very helpful.they came to me and solved the problem. I ran into a bit of a snag, but we resolved the issue. The sales manager was very helpful.they came to me and solved the problem. More
by victimized
Employees Worked With
Jerry Metcalf, Terry Saunders
April 04, 2015
Great Dealership and People to work with I would highly recommend the dealership and the people I dealt with. They treated me very well. Even the girl who worked in Starbucks. They se I would highly recommend the dealership and the people I dealt with. They treated me very well. Even the girl who worked in Starbucks. They serviced my car like it was a Acura and not a traded in Buick. More
by satisfied13
Employees Worked With
Jeremiah
December 15, 2014
satisfied I bought a saturn vue in july,and i wasnt satisfied at first.Now i am very satisfied,they took care of me.very efficient I bought a saturn vue in july,and i wasnt satisfied at first.Now i am very satisfied,they took care of me.very efficient More
by Linda Wilkins
Employees Worked With
Rob Sutton
October 12, 2014
Disappointing Experience It looks like we definitely encountered the wrong salesman with all of the positive reviews here. My wife and I were there nearly 2 weeks ago to see It looks like we definitely encountered the wrong salesman with all of the positive reviews here. My wife and I were there nearly 2 weeks ago to see the new TLX. I was also deciding between the Volvo S60, Infiniti Q50, and Audi A4. We were not taken seriously the entire time. We look young, pulled up in an old Toyota Corolla, and did not appear to be in the typical Acura demographic. Immediately, we were hit with financial talk before car talk and had to pretty much ask to see inside of the car. As you might imagine, we were not offered a test drive. What car dealership doesn't offer a test drive? I guess we looked like we would either wreck or steal the car. Needless to say, I ended up buying a different car, but it's disappointing that some salespeople behave this way. My wife will be looking to buy a car soon and it probably won't be purchased at Acura of Memphis either. I know one person cannot reflect the whole dealership, but our experience tainted our view of this place. More
by semajjsj
Employees Worked With
Salesman X
October 08, 2014
The best car dealership They are really sweet, amazing,and helpful. They really make sure you're happy with the service . The cars are absolutely amazing and drive smooth. They are really sweet, amazing,and helpful. They really make sure you're happy with the service . The cars are absolutely amazing and drive smooth. More
by FeliciaH
Employees Worked With
Jeremiah , Vince, Jerry Metcalf, Venson Whitmore
September 15, 2014
Efficient Everyone made this nervous buyer comfortable with their professionalism. The process of buying a car went smoothly and was explained thoroughly. My tr Everyone made this nervous buyer comfortable with their professionalism. The process of buying a car went smoothly and was explained thoroughly. My trade in paperwork and car registration documents were completed quickly! This is the first time I've bought a vehicle from a dealership since 1995 (the others were purchased online) Acura of Memphis restored my faith so I bought one! I'm so very happy with my RDX and extra pleased that it came from a nice place. More
by bernoulli
Employees Worked With
Mike Lee, Maurice Moore, Kevin, Philip Casserino
August 28, 2014
The best experience that I have ever had at a dealership. Excellent customer service and professionalism. He handled my inquiry with precision. I was thrilled to have gone to Acura and have met this individu Excellent customer service and professionalism. He handled my inquiry with precision. I was thrilled to have gone to Acura and have met this individual. I had a wonderful overall experience. More
by catgottong
Employees Worked With
Jerry Metcalf, Venson Whitmore
August 03, 2014
Great experience Malik was very professional . We actually met over a year ago . I have been looking at Acura's TL sedans for some time. Upon getting closer to actuall Malik was very professional . We actually met over a year ago . I have been looking at Acura's TL sedans for some time. Upon getting closer to actually thinking of purchasing one . Malik kept me in mind and let me know of any cars that came through the lot with my options in mind. I have to say he found the one that had everything I wanted and more. He gave me a good deal on my purchase and made sure that I understood everything I needed to know about my purchase and warranties . He took time to address any concerns I had with patience and honesty. I have bought many cars , the experience with Malik and Acura is top notch. I highly recommend him ! More
by Bkoh
Employees Worked With
Malik Hamud
