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Acura of Memphis

Memphis, TN

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175 Reviews

2611 Ridgeway Rd

Memphis, TN

38119

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Showing 175 reviews

November 08, 2016

Very satisfied First and foremost this dude is awesome genuine and made me and my family feel comfortable. Very educated and respectfull he helped us find exactly wh More

by JESUSALVARADO333
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Levston
November 08, 2016

Professional Service Mr. Brandon Levston is very patient and professional. He knows what he is doing and does excellent work. I would recommend his services to anybody. More

by ThoraB.
Recommend Dealer
Yes
Employees Worked With
Brandon Levston
November 08, 2016

Kind, sincere gentleman My daughter is leaving for graduate school and we were looking for a nice graduation gift for her. We came here for Brandon as he was highly recommend More

by Marlo G.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Levston
September 22, 2016

Jeremiah Hamler Mr Hamlet was very courteous and helpful. Explained each detail to the point and with my less than perfect Credit was able to send me home in a car o More

by valunique
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremiah Hamler, Brandon Levston
September 06, 2016

My experience was everything I hoped for. I am very pleased with my car you young men were very helpful and friendly honest respective understanding caring and blues sound good to BYE! More

by Ms Nissan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nazeeh, Jeremiah, Brandon Levston
August 23, 2016

Customer Service I have been a customer of Acura for almost 10 years. In the beginning I had a great experience; however, for the last few times I have contacted the More

by customerservice
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Doris in the service Dept and Tammy in the scheduling department.
Aug 24, 2016 -

Acura of Memphis responded

Valued Acura Client, At Acura of Memphis we are dedicated to providing the true Acura Experience on every service visit. I would like to get into more detail on any issues that arose on your last visit and review your service history. My goal is to make sure every visit provides the best possible service experience. Thanks, Nick Chinopulos Service Manager Acura of Memphis 2611 Ridgeway Rd Memphis, TN 38119 901-334-5519

July 07, 2016

Great Thanks Lamonte for the very professional service render. I will forever do business with Acura of Memphis and send others. Thanks for all you do!!! More

by myrideshaw81
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Levston
April 25, 2016

Excellant Customer Service!!! I've purchased two cars from Acura of Memphis and both experiences have been great. I had a problem and within an hour it was solved. Everybody was so More

by WindytheDiva
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William McCullough
March 29, 2016

Bad business Never again will I do business with this dealer, found out my vehicle had a recall through car fax the dealer never once called to handle the recall a More

by Lxslover98
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ahmad Aref, Robert Bata
Mar 29, 2016 -

Acura of Memphis responded

Acura of Memphis deeply regrets any miscommunication between you and the manufacturer in regard the open recall on your 2014 MDX. We know it can be frustrating and an inconvenience to you when a vehicle has a recall. Just so you are aware, when a recall is initiated it is the responsibility of the manufacturer, not the dealer to contact the current owner to inform them of any open recall and where they may have it repaired. Happily the 2014 MDX in question is not under the current Takata airbag safety recall. We apologize to adding to your frustration and the inconvenience placed on you to deal with this matter. It is in this area that we could have and should have done a better job of communicating with you and making arraignments to minimize any disruption to your schedule. It would be of great help if you could find the time to contact me so we can insure any future lapses in follow up do not occur. Thank You, Rob Sutton Customer Service Manger 901-334-5517

Mar 29, 2016 -

Lxslover98 responded

While I appreciate your response, the dealership told me when I called that they were "getting around to calling me and every customer who had this recall." I have traded the vehicle because I didn't want to deal with any lack of communication or people that don't have time to call customers when I purchased the vehicle I was told you guys have the largest fleet of loaner vehicles but every time I went to schedule service they were "out of loaners". The one time they did have a loaner they wanted to put me in an Acura ILX which was half the price of the vehicle I purchased especially since I was told I would be put in a comparable vehicle to the one I brought in. Unfortunately a few people put a bad taste in my mouth for Acura.

January 01, 2016

Bought a Subaru Outback over the due to Sales at AOM First off... I would go to King Acura in Birmingham instead of AOM. Why I bought a Subaru Outback at Keras Subaru over the Acura RDX.... was not beca More

by Larry D
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ahmad Aref, Robert Bata
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