Acura of Limerick

Unethical Sales Department On 3/9/19, my wife and had agreed to a quote with this dealership. We were already approved for more than the purchase price with our lender @ 4.04% On 3/9/19, my wife and had agreed to a quote with this dealership. We were already approved for more than the purchase price with our lender @ 4.04% interest rate. They agreed to match the 4.04% as part of the offer if we financed though them. They indicated we may be able to get a better rate with their partners and suggested we complete a financing app. So far all is good and going as expected. While we were completing the finance application, our salesperson walked into the room informing us the car was just sold to someone that looked at it earlier that day. How does that happen? We were never told that there was any deposit on the car when we looked at it. We received a trade-in value for our car, negotiated the price and were completing financing application when magically the car was sold. I thought we had an agreement to purchase and just needed to complete paperwork. At that point, I feel we had first right to the car. It should have been ours to purchase or decline. The fact that the dealership let another person purchase the car while we are completing the finance application is completely unethical and unprofessional in my mind. I find it troubling that they will conduct two active negations for the same car at the same time and didn't let the other party know. I have purchased many cars in my life and never got to this stage of the sales process and had this happen. There were no discussions of any other interested parties during the process, no mention of any deposits but somehow in the 5 minutes it takes to finalize a deal, the car was suddenly sold. I feel this is highly unprofessional and one I would not expect to encounter at a dealership. Incredibly bad experience, poor decision making by dealer and just flat out unprofessional, unethical behavior in my book. I would caution anyone that is considering this dealership to find another dealership who puts the customer first and not themselves. More

New car purchase Bradi was great to work with and made the experience so easy. She assured me even after the purchase she would be available for questions or comcerns. Bradi was great to work with and made the experience so easy. She assured me even after the purchase she would be available for questions or comcerns. More

Acura Limerick Bradi Helmer was kind, respectful and willing to go the extra mile. Bradi made sure we did not have any questions unanswered. Thanks Bradi for making Bradi Helmer was kind, respectful and willing to go the extra mile. Bradi made sure we did not have any questions unanswered. Thanks Bradi for making what sometimes is a stressful transaction, a very easy positive experience. Karen and Robert More

Conscientious My salesperson was Dean Mitchell who was friendly, knowledgeable and just wanted to make sure I left the dealership happy and I did. I would definite My salesperson was Dean Mitchell who was friendly, knowledgeable and just wanted to make sure I left the dealership happy and I did. I would definitely refer him to family and friends. More

Top rated seller Was looking to get a new car for a while now and was looking around my area and couldn’t find one that fit my style and so I went to the Internet. Who Was looking to get a new car for a while now and was looking around my area and couldn’t find one that fit my style and so I went to the Internet. Who would have known that about 20 clicks away I found what was soon to be mine. Made a call and said I was coming down to take a look at it and Chris told me everything I need to know and would ever need to know to help me make my purchase and feel 100% satisfied with my new vehicle!! More

Higher Gear Customer Service I worked with Chris Manogue and was blown away at the level of customer service. You would have thought I was buying a Ferrari. Him and his internet t I worked with Chris Manogue and was blown away at the level of customer service. You would have thought I was buying a Ferrari. Him and his internet team did a wonderful job and I will recommend him to all my friends and family. More

It was as good as gravy I recently got a new TLX and had a great time with this dealership. I worked with this guy chris who really knew his stuff and earnestly tried to get I recently got a new TLX and had a great time with this dealership. I worked with this guy chris who really knew his stuff and earnestly tried to get me the best deal possible so I could drive off with this car. It happened for me, and life feels a little less bleak every time that engine turns over. More