Acura of Laurel - Service Center

I love everything about my visit merry Christmas to me.. Thanks so much to the lovely Acura team jack & Todd you guys rock & are awesome !!! Simeon I appreciate everything you've done for me today have a gr Thanks so much to the lovely Acura team jack & Todd you guys rock & are awesome !!! Simeon I appreciate everything you've done for me today have a great holiday ;) More

Around 9 PM the Friday before Memorial Day, my '99 Acura TL started experiencing engine problems. I was driving to Boston the following morning and was in desperate need of a mechanic. I was able to drive TL started experiencing engine problems. I was driving to Boston the following morning and was in desperate need of a mechanic. I was able to drive from DC to Laurel and arrived at the service department without an appointment. After explaining my problem to Chris, he told me that they would work to get me back on the road as quickly as possible. The mechanic even agreed to work through his lunch to help me out. I was touched by this kindness and appreciative of the service, especially given the nature of my emergency and that I did not have an appointment. Chris and Jason were both friendly and helpful, and I cannot thank them enough. I have complete confidence in Tisher and will not hesitate to go back for future service. More

I love this place I have bought alot of cars from here Buy here pay less I will continue to buy my cars here . They take really good care of me which is rare . Buy here pay less I will continue to buy my cars here . They take really good care of me which is rare . More

I have owned Jags, BMW, Volvos and Infinitys. This is by far the best service that I have ever received. On Oct. 8 2011 I went in to have my rear wiper serviced. Chris touch on look at it and ask one of the far the best service that I have ever received. On Oct. 8 2011 I went in to have my rear wiper serviced. Chris touch on look at it and ask one of the service guys to come over and take care of it. It may have taken two minutes. I asked what do I owe you. He said "nothing, have a nice day". I really appreciated it. He could have had me wait for an hour and charged my some unseenly amount of money, but did not. That is customer service that I will patron from now on. It matters when you can trust the service you receive and that people still value their customers. I went back on an unrelated matter and once again the service and attention to detail was outstanding. I would recommend Tischer to any and every one. More

The moment you drive your car into the service garage, the workers are extremely polite and quick to attend to you. You can tell the employees know what they are doing and focused, but friendly and person the workers are extremely polite and quick to attend to you. You can tell the employees know what they are doing and focused, but friendly and personable at the same time. Even the cashiers are friendly and I feel that I got a great price for the service received. My name is Lauren Shores and I have been a customer at Tischer Acura for almost a year now, if not more. More

This is the letter I wrote the dealership: I am This is the letter I wrote the dealership: I am writing to say thank you for the service I received from Daniel, Acura service advisor. This is my This is the letter I wrote the dealership: I am writing to say thank you for the service I received from Daniel, Acura service advisor. This is my second occasion to work with him. On the initial encounter, I was dismayed because I was accustomed to working with Martin, who no longer is with Tischer. I was not certain that I would get the same type of personal service from anyone else. Daniel dissolved that concern fairly quickly. This most recent visit was even more personal, due to the intensive nature of service required on my vehicle. Daniel kept me abreast of each step and even though I had to pay a small fortune to reunite with my car, it was not so painful because I felt he was being honest and thorough in his service. Although Martin will be missed, Daniel is a great replacement for Martin. Also, a special thanks to Steve, the mechanic, for getting my car back in tip top shape and Charles, the cashier, for always being friendly and and adding that humor and personal touch. More

Grear Service, Great Customer Service, repaired right the first time They have loaners and all there employees work hard to take care of any concern that I may have with my RDX. My car broke down on the high first time They have loaners and all there employees work hard to take care of any concern that I may have with my RDX. My car broke down on the highway, and with no appointment they got my car in and repaired in one day.That is great customer service More

I bought a used Acura RSX from the dealership with an extended warranty plan. The overall experience of buying the car went well, but right before the warranty expired I brought the car in for a problem extended warranty plan. The overall experience of buying the car went well, but right before the warranty expired I brought the car in for a problem with the exhaust system - they claimed they fixed it under the warranty - but a couple weeks later after warranty expired the problem become much worse because it wasn't fixed right the first time. I ended up having to have the work done somewhere else and it cost a lot of money in the end because they did not do the work correctly the first time. Also, the car was sold to me with out a key for the wheel locks - so I was not able to change my flat tire. They refused to admit in both cases that they were in the wrong. Overall they are highly unprofessional and have bad customer service. More

I TOOK MY CAR FOR REGULAR OIL CHANGE AND TIRE ROTATION I WAS TOLD I NEEDED FRONT BRAKES WHICH I AGREED AND PAIN 470.00 AFTER 3HRS OF WAITING TIME WITH 3AND 5YR OLDS. I HAD PURCHASED A BRACELATE FOR MY HUSBA WAS TOLD I NEEDED FRONT BRAKES WHICH I AGREED AND PAIN 470.00 AFTER 3HRS OF WAITING TIME WITH 3AND 5YR OLDS. I HAD PURCHASED A BRACELATE FOR MY HUSBAND FOR OUR ANNIVERSARY AND FATHERS DAY MIND YOU. WHEN I GOT HOME I WANTED TO WRAP THE GIFT WITH MY 5YR OLD OLNY TO NOTICE THERE WAS NO BRACELATE. THIS BRACELATE WAS IN 4DIFFERENT THINGS SOMEONE WENT THROUGH MY STUFF AT THIS TOP OF THE LINE ACURA DEALERSHIP AND DECIDED TO TAKE THE BRACELATE AND PUT EVERYTHING BACK LIKE IT WAS. NOW I NEVER LEFT MY CAR FROM THE TIME I BOUGHT THE BRACELATE TO THE TIME I GAVE MY CAR TO THE DEALERSHIP. WENT BACK TO SPEAK WITH THE MANAGER AND THEY ARE ACTING LIKE I AM MAKING UP A STORY I WOULD CALL POLICE AND GO THROUGH ALL THIS DRAMA FOR 315.00 DOLLARS I MADE UP. PLEEAASS. ANY HOW I HAVE BEEN THEIR CUSTEMOR SINCE 2004 WHEN I BOUGHT MY MDX 2004 SINCE THEN I NEVER HAD ISSUES WITH THEM NOW WITH THIS MATTER I AM UPSET. THEY WERE NEVER FRIENDLY BUT THE QUALITY OF WORK AND THE FACT THAT IS 10MIN FROM MY HOUSE KEPT ME GOING. BUT I DON'T UNDERSTAND HOW I CAN BE A PREFERED CUSTEMOR ONE MINUTE WHEN THEY ARE GETTING THEIR MONEY BUT BE A STORY MAKER AT THE OTHER. BY THE WAY THEIR STATEMENT ON EVERYTHING IS THAT EVERY EMPLOYEE STANDS BEHIND THE NAME ACURA. THEY ARE UP TO NOW REFUSING TO ACCEPT THEIR FAULT OR EVEN LEAN A EAR DOWN TO LISTEN. THIS IS NOT TOLERABLE IF I KNEW I WAS DEALING WITH JON DOE FROM JUNK YARD I WOULD PUT UP AN EYE I THOUGHT THIS WAS PROFESSIONAL ENVIRONMENT WHERE SUCH THINGS ARE NOT ACCEPTED.. More