Acura of Laurel

Excellent Customer Service Provided BY Justin Phipps Companies these days seem to forget just how important excellent customer service means to the customer. And Justin Phipps customer service skills ar Companies these days seem to forget just how important excellent customer service means to the customer. And Justin Phipps customer service skills are the best I have ever experienced. I can not start to say enough about how well I was treated by Justin in getting my Acura MDX issues resolved. He even got up and attempted to resolve a minor issue for me. Tischer Acura would be wise to keep Justin Phipps around and to put him in a leadership role. Your company would only benefit as a result of having people like him working for you. And for his great service, I will be back in the future for my next car purchase. Hire more like him. Regards, (David and Carol Cummins). More

Very professional and respectful Sales associate was honest, professional, respectful and did not employ pressure tactics. Sold the MDX on the attributes of the car, didn’t talk busin Sales associate was honest, professional, respectful and did not employ pressure tactics. Sold the MDX on the attributes of the car, didn’t talk business until it was appropriate, and didn’t play games with price, financing, and incentives (do other dealers really think people are that stupid these days?). More

Service on 2016 MDX Han in the Service Dept. was extremely courteous in arranging for loaner car and explaining service needed on vehicle. Great experience, compared to Han in the Service Dept. was extremely courteous in arranging for loaner car and explaining service needed on vehicle. Great experience, compared to last time when service dept was rude. We said we would give Tischer another chance and we are glad that e did. This is our 3rd MDX and we also had a TLS prior to going to the MDX. Love the vehicle.. More

Price match and no games This is the third time Tischer has gained our business over a dealer much closer to us. They deal honestly and don’t throw on fees when you go to clos This is the third time Tischer has gained our business over a dealer much closer to us. They deal honestly and don’t throw on fees when you go to close the deal. Very professional. More

Always great service I have been coming to Tischer Acura since 2000 when I moved to Maryland. I trust the service department. I have never had a problem with the quality I have been coming to Tischer Acura since 2000 when I moved to Maryland. I trust the service department. I have never had a problem with the quality of service. More

A12 Service This was the service I got today and they did an excellent job. Acura Service always does an excellent job & the new facility looks great. This was the service I got today and they did an excellent job. Acura Service always does an excellent job & the new facility looks great. More

Good service We had a great experience at Tischer Acura, Tony was amazing, always available to answer questions and help. He was knowledgeable and friendly withou We had a great experience at Tischer Acura, Tony was amazing, always available to answer questions and help. He was knowledgeable and friendly without being pushy. I have already recommended him to a friend. More

Another great experience with my favorite dealership My recent car purchase on March 30th far exceeded all of my past purchases. I am truly happy and satisfied with my new TLX finding more and more featu My recent car purchase on March 30th far exceeded all of my past purchases. I am truly happy and satisfied with my new TLX finding more and more features every day. Highly recommend Tischer Acura Laurel to all interested in purchasing a new or used car or SUV. Looking forward to returning for all my service needs in the years to come with their highly trained technicians. More

Service Experience My experience on this service was was perfect You new service consultant (Leon) was excellent Provided useful information on additional work that ne My experience on this service was was perfect You new service consultant (Leon) was excellent Provided useful information on additional work that needs be done More

Stress less visit The folks at Tischer Acura were knowledgeable, professional and courteous making the used car buying experience one that was definitely low stress. I The folks at Tischer Acura were knowledgeable, professional and courteous making the used car buying experience one that was definitely low stress. I really appreciated the fact that they were a one stop shop - evaluated my trade-in, prepped the new car, transferred all the paperwork and plates, initiated the loan; in and out in 2.5 hours. Haven't ever done that before at any dealer or Carmax. More