Acura of Johnston

Perma-plate application done quickly and professionally. Loaner car readily available was clean and new. Process done ahead of schedule. Very happy with efforts of everyone done quickly and professionally. Loaner car readily available was clean and new. Process done ahead of schedule. Very happy with efforts of everyone involved. More

Great experience Brought in my Acura for a new key to get programmed and an oil change. Was quoted 75-90 minutes and I was out of there in 45 minutes. I always receive Brought in my Acura for a new key to get programmed and an oil change. Was quoted 75-90 minutes and I was out of there in 45 minutes. I always receive the full report of all the checks they run, and have never had an unexpected maintenance visit because of their thoroughness. More

Service Center Review The service I received was complete, prompt, and personnel are friendly and accommodating, The waiting area is comfortable and with drinks and snacks The service I received was complete, prompt, and personnel are friendly and accommodating, The waiting area is comfortable and with drinks and snacks available, what more could you ask for. I am also impressed to see the same faces after several years. That speaks highly of the business. More

Acura service I was greeted promptly, reviewed my service request, and offered a complimentary wash. Waited while service work was completed, nice/clean customer lo I was greeted promptly, reviewed my service request, and offered a complimentary wash. Waited while service work was completed, nice/clean customer lounge area with TV and various magazines for reading and complimentary wifi. Process took approximately 35-40 minutes. Reviewed upcoming/recommended services. More

A+ Service From the quick, professional, and excellent service I received once I arrived to the cleanliness of the dealership while I waited, this was an A+ expe From the quick, professional, and excellent service I received once I arrived to the cleanliness of the dealership while I waited, this was an A+ experience. More

Excellent communication! I loved working with Alen. This was our 2nd Acura lease from Johnston location in past 3 years and we love it. Alen was really good at understand what I loved working with Alen. This was our 2nd Acura lease from Johnston location in past 3 years and we love it. Alen was really good at understand what we wanted and communicating back and forth so that deal was done quickly and efficiently. He got us a great deal but at the end everyone won! Thank you. More

Great Expirience Got the job done in a timely manner. Always informed me on what they would be doing next. Highly recommend the service dept at Acura of Johnston! Got the job done in a timely manner. Always informed me on what they would be doing next. Highly recommend the service dept at Acura of Johnston! More

Great Service Great Service - Friendly Staff - On Time Service / great follow up - Best in Town !! Caring staff that is always ready to take care of the customer - Great Service - Friendly Staff - On Time Service / great follow up - Best in Town !! Caring staff that is always ready to take care of the customer - keep up the great work🤓 More

Seamless Went really easy and they worked around our schedule. Allowed us to come back to remove optional parts instead of leaving without vehicle and coming b Went really easy and they worked around our schedule. Allowed us to come back to remove optional parts instead of leaving without vehicle and coming back when service was done More

2017 Acura TLX, tech package Everyone at the dealership was great! Persistent but that’s part of sales. As a young female car shopping by myself I expected them to be super pushy Everyone at the dealership was great! Persistent but that’s part of sales. As a young female car shopping by myself I expected them to be super pushy and they were not. They worked really hard to get me a good interest rate! They were respectable. There are two reasons I gave them a 4 of 5 star rating. The first reason is because prior to leaving the lot after buying the car I was told there was going to be a really nice detail done to it. I’m pretty positive the car was only put through the car wash because the entire inside was still super dust and the windows were all smudged. Second reason being because the technology package wasn’t throughly explained. It’s not hard to figure out because the technology in this vehicle is subpar compared to other 2017 brand vehicles which is pretty disappointing considering it’s supposed to be a luxury car. The technology package doesn’t even include something as basic as remote start. Overall, that’s my fault for not paying closer attention would have just been nice to have aspects of the package pointed out better. I think having the label of “technology package” is pretty deceiving in this case. Think the car was a bit over priced based on lack of technology included. More