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Acura of Johnston
Johnston, IA
1,232 Reviews
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Showing 1,232 reviews
March 11, 2015
Best car purchase experience EVER! I needed a larger car to fit all my grandchildren (and yes, I was ready for a newer car), but the only dealership for many miles around that carried a I needed a larger car to fit all my grandchildren (and yes, I was ready for a newer car), but the only dealership for many miles around that carried a variety of high quality used vehicles seemed to be Acura of Johnston. I started the process online and via phone calls and then finished up on site. John and the entire staff were fair, professional, fun to work with and delivered the car I wanted with no surprises or high powered sales tactics. I have bought and sold many cars over the decades, but this is the best car purchase EVER. Thank you Acura of Johnston. More
by lm52
Employees Worked With
Timothy Atkinson, John Rowold
March 10, 2015
Comments on overall service experience I had a great service experience on my 2014 Acura RDX, but I was very disappointed in the quality of the car wash I received as a part of my service. I had a great service experience on my 2014 Acura RDX, but I was very disappointed in the quality of the car wash I received as a part of my service. The car was still dirty, there were marks from the dirty towels that had been used to attempt to dry the car, and in the right light there seemed to be more scratches in the clear coat of the car as well. After attempting to do what I could to fix it in the parking lot before I left, I ended up visiting a car wash and doing it again myself to attain the quality of clean I choose for my car. More
by abuengerdc
February 25, 2015
Great Customer Service! Without a doubt when I first talked with the Jaspreet Singh I knew I would walk away a happy customer whether I bought a car or not. Such an easy tran Without a doubt when I first talked with the Jaspreet Singh I knew I would walk away a happy customer whether I bought a car or not. Such an easy transaction and made me feel like all I had to do is point to the car I wanted and they would take care of the rest. I would buy again and recommend anyone! More
by Timothy
February 23, 2015
Very professional and aaccommodating. Always very friendly and accommodating, luv the free car wash and vacuuming! The car is amazing and Elvis was very easy to work with through the whole Always very friendly and accommodating, luv the free car wash and vacuuming! The car is amazing and Elvis was very easy to work with through the whole buying experience. More
by DianeLukavsky
Employees Worked With
Elvis Felic
February 18, 2015
Wonderful & Professional From the moment I walked in the the door I knew I would be buying a car from Acura of Johnston. I was greeted by a friendly Sales Consultant, Elvis Fe From the moment I walked in the the door I knew I would be buying a car from Acura of Johnston. I was greeted by a friendly Sales Consultant, Elvis Felic. He listened to my needs and wants in a car and was able to find me exactly what I was looking for. Scott Brown, General Manager, was able to offer me the car I was looking for at a price that stayed within my budget. Tim Atkinson, the Finance Manager went to work for me with the banks and was able to get my auto loan at a low interest rate and monthly payment. Three very friendly, helpful, and professional gentlemen to do business with. The process was fast, painless, and very professional. I will be recommending Acura Of Johnston to my friends and family and will definitely visit them again in the future. More
by paulnoele
Employees Worked With
Elvis Felic, Scott Brown, and Tim Atkinson
February 17, 2015
Highly recommend using this dealer. I had another great experience leasing a vehicle at Acura of Johnston. This is my third lease, and its keeps getting easier and better. Elvis took c I had another great experience leasing a vehicle at Acura of Johnston. This is my third lease, and its keeps getting easier and better. Elvis took care of everything, and the General Manager Scott truly made me an offer I couldn't refuse. I highly recommend working with Elvis and Scott for your next vehicle lease or purchase. More
by Damtjim1
Employees Worked With
Elvis Felic, Scott Brown
February 02, 2015
One of the best dealership I have ever worked with I have purchased couple of new cars with other dealership, the Acura of Johnston is the best dealership I have ever worked with. I am living in Kansas I have purchased couple of new cars with other dealership, the Acura of Johnston is the best dealership I have ever worked with. I am living in Kansas and it's a little hard for me to travel to Iowa for a car. But the salesman John Rowold is willing to work with me patiently to help me find the right car. And we had everything finalized through couple of phone calls and Emails in a very professional way. Then he picked me up from the airport to test drive the car I was looking at, which is fantastic. We spent 2 and a half hours to finish the paperworks and I drove the new car back home. All of the staff are very friendly, honest, and professional. Will definitely visit them again. More
by Nan
Employees Worked With
John Rowold
January 19, 2015
Customer Service was very Poor. I have never had a problem with this Acura dealership for service until recently. Took my car in for some work and I asked if they could take a look I have never had a problem with this Acura dealership for service until recently. Took my car in for some work and I asked if they could take a look at the heater. It wasn't as hot as I thought it should be, it was just warm. To make a long story short, they had my car for 2 weeks, fixed what needed to be fixed, but could not figure out what was wrong with the heater. Said they would have to send it out to get the heater fixed. What?? It's an Acura and you are an Acura dealership. Needless to say, they let me leave with a heater that was now cold, the GM tried to say in so many words that we should trade in the car and he would give us an offer, and if they sent it out it would be another $1700 on top of the $1700 I had already spent. During the 2 weeks, the service manager did not always return phone calls and we did not get updates unless we called them to find out how long it would be before we could pick the car up. After picking up the car, took it to a local mechanic and my heater is now fixed for $125. Always trust your local mechanic. I will no longer go to this Acura dealership and I will be happy to spread the word. More
by aldcdd
Employees Worked With
Mike Morales
March 01, 2014
Received excellent service at Acura of Johnson this week. We live 3 hours from this dealership and was in Johnson for a few hours Matt and staff did an excellent job of working with our schedule. Came in to We live 3 hours from this dealership and was in Johnson for a few hours Matt and staff did an excellent job of working with our schedule. Came in to have a sensor replaced was very pleased that a vehicle inspection was also completed. Very please with the service we received. Thank you! More
by Lcpg
Employees Worked With
Matt Johnson
January 27, 2014
Bought an interior detailing package through Groupon. Had to wait three months after calling for appointment to get an open date. Shuttle was supposed to pick me up at 3:30. Forty minutes late. Intere Had to wait three months after calling for appointment to get an open date. Shuttle was supposed to pick me up at 3:30. Forty minutes late. Interestingly the driver had a person in the shuttle that was in the shuttle when it dropped me off at work in the morning after dropping her off. She said she wanted to be picked up at 4:30. Clearly they only wanted to make one trip so they decided to pick her up early and me up late. I needed to be on time so that I could pick my kid up at school. Not even close. Barely an apology and certainly no effort to make it right in any way. I opened up my car and noticed that the seats looked like that hadn't been touched. I knew there were bad stains and I was hoping that they'd at least get some of them out. Not a chance. Seems to me that somebody might have wanted to say, "Gee Mr. Bailey, those were some pretty bad stains. We tried, but we couldn't get them out." Also noticed they didn't touch the back of the back seat which clearly hadn't been shampooed. Also didn't even vacuum the cargo area, let alone shampoo it. One positive note, the dash and other parts of the interior were detailed nicely. If they can't handle a simple detailing package and timely shuttle service, why would a buy a car from them or perform any real service on my vehicle? More
by hedgeapplefarm
Employees Worked With
Matt
