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Acura of Johnston

Johnston, IA

4.7
1,232 Reviews

5138 Merle Hay Road

Johnston, IA

50131

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Showing 1,232 reviews

September 17, 2024

Jimmy was awesome! One of the best car buying experiences I’ve had. He made us feel comfortable and went above and beyond to deliver what we wanted and didn’t even hesi More

by Happy customer
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jimmy Nguyen
Sep 17, 2024 -

Acura of Johnston responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Jimmy met your expectations. Thank you again for choosing Acura of Johnston. We look forward to having you as one of our valued customers for many more years to come! Best Regards, Ryan Parmerlee Assistant General Manager

July 23, 2024

Michael was knowledgeable, kind, and quickly moved us through the process. Everyone we interacted with, even including a few folks in service department were great! More

by eabubb
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Bradley
Jul 24, 2024 -

Acura of Johnston responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Acura of Johnston. Best Regards, Ryan Parmerlee Assistant General Manager

April 20, 2024

Sidney McField worked with us and was very professional in his presentation. Quickly made us an offer that worked well for our needs without the back and forth hassle More

by Hives
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sidney McField
Apr 22, 2024 -

Acura of Johnston responded

Thank you for your business and this review. We're happy to hear Sidney was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Ryan Parmerlee Assistant General Manager

April 04, 2024

The overall service was very nice. Kirk did a great job finding my car suited for my family. More

by Kyleelemon2
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kirk Lemon
Apr 04, 2024 -

Acura of Johnston responded

Thanks for sharing about your experience with Acura of Johnston. We appreciate your business and hope to see you again soon! Best Regards, Ryan Parmerlee Assistant General Manager

April 03, 2024

Kirk was very helpful with helping me get the right car and very technical about Acura RDX. More

by pockrandtm
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kirk Lemon
Apr 04, 2024 -

Acura of Johnston responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Congratulations on your new Acura RDX! Best Regards, Ryan Parmerlee Assistant General Manager

March 05, 2024

Recently purchased a used vehicle from Kirk at Johnston Acura. Both he and the finance department were very pleasant to work with and were able to give me a better deal than I would have gotten elsewhere. More

by stephenpoolkc
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kirk Lemon, and the new gentleman in Finance.
Mar 05, 2024 -

Acura of Johnston responded

Stephen, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Kirk met your expectations. Thank you again for choosing Acura of Johnston, we look forward to having you as one of our valued customers for many more years to come! Best Regards, Ryan Parmerlee Assistant General Manager

February 26, 2024

I am editing my review. My initial experience wasn't an overall pleasant one. HOWEVER, they reached out to rectify the matter and did so promptly. I knew I wanted the car b More

by Kjmom
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kirk Lemon, Craig Mesenbrink
Feb 29, 2024 -

Acura of Johnston responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Best Regards, Ryan Parmerlee Assistant General Manager

January 17, 2024

I was very please with the service and the choice of vehicle I got! If you’re looking for a new or used vehicle do not hesitate and ask for Kirk Lemon. Mr. Lemon was very patient and understanding. Lemo More

by Pandakoii
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kirk lemon
Jan 17, 2024 -

Acura of Johnston responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Best Regards, Jerry Schutte General Manager

December 03, 2023

When looking for a good used vehicle, do not hesitate to contact Acura of Johnston and contact Kirk Lemon. Mr. Lemon was quick to respond to all my questions and provided me with excellent answers. I was More

by Lorianderson58
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kirk Lemon
Dec 04, 2023 -

Acura of Johnston responded

Thank you, Lori, for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback! Best Regards, Jerry Schutte General Manager

November 28, 2023

Great experience! Informative professionals with straight answers. Great pricing. Trade-in, new car pricing and process was the same in showroom as on the phone. Coffe More

by PJW
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
LeeRoy Ruiz, Jack Bryant
Nov 28, 2023 -

Acura of Johnston responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Best Regards, Jerry Schutte General Manager

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