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Acura of Johnston

Johnston, IA

4.7
1,237 Reviews

5138 Merle Hay Road

Johnston, IA

50131

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Showing 1,237 reviews

August 14, 2025

Worked with Brad to come in and purchase a car from out of state. Great service and a very pleasant buying experience. Thanks again! More

by brennenanderson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brad Chaifos
Aug 14, 2025 -

Acura of Johnston responded

Brennen, thank you for sharing your great experience with Brad! Enjoy your new ride, and we truly appreciate your business at Acura of Johnston. Safe travels and see you next time!

August 14, 2025

Brad made the buying process easy. He was thorough and patient as he and explained the technology on the car. More

by Car review
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brad Sodergren
Aug 14, 2025 -

Acura of Johnston responded

We are thrilled to hear you had a great experience with Brad at Acura of Johnston! It's wonderful to know he made the process smooth and informative. Enjoy your new car and we look forward to welcoming you back again next time!

February 15, 2025

They didn't have a service vehicle as promised, didn't complete the service or provide updates when promised that day, and dropped off my vehicle at the WRONG HOUSE the following day because they never co More

by kjsimp21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service center
Feb 19, 2025 -

Acura of Johnston responded

It is truly disappointing to hear about the issues that you have faced with our services. This is not the level of communication and care that we strive to provide. I apologize for the inconvenience caused by these oversights. We would like to address this matter further. Please send me your availability and preferred contact method so we can resolve this as soon as possible. Thank you. Brent Schettler General Manager bschettler@lithia.com

December 15, 2024

Worked with us for our price range and gave us great deal for our trade-in! More

by Gozinta82
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brad Sodergren
Dec 15, 2024 -

Acura of Johnston responded

Thank you so much for choosing Acura of Johnston! Please let us know if we can be of any more assistance. Best Regards, Ryan Parmerlee Assistant General Manager

November 30, 2024

I had a great buying experience with both Brad and Leslie. I strongly recommend this dealership. More

by Adam
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brad Chiafos
Dec 02, 2024 -

Acura of Johnston responded

Adam, Thank you for taking the time to share your thoughts on working with Brad and our team. We're glad to hear we delivered such a great experience! Best Regards, Ryan Parmerlee Assistant General Manager

September 17, 2024

Jimmy was awesome! One of the best car buying experiences I’ve had. He made us feel comfortable and went above and beyond to deliver what we wanted and didn’t even hesi More

by Happy customer
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jimmy Nguyen
Sep 17, 2024 -

Acura of Johnston responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Jimmy met your expectations. Thank you again for choosing Acura of Johnston. We look forward to having you as one of our valued customers for many more years to come! Best Regards, Ryan Parmerlee Assistant General Manager

July 23, 2024

Michael was knowledgeable, kind, and quickly moved us through the process. Everyone we interacted with, even including a few folks in service department were great! More

by eabubb
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Bradley
Jul 24, 2024 -

Acura of Johnston responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Acura of Johnston. Best Regards, Ryan Parmerlee Assistant General Manager

April 20, 2024

Sidney McField worked with us and was very professional in his presentation. Quickly made us an offer that worked well for our needs without the back and forth hassle More

by Hives
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sidney McField
Apr 22, 2024 -

Acura of Johnston responded

Thank you for your business and this review. We're happy to hear Sidney was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Ryan Parmerlee Assistant General Manager

April 04, 2024

The overall service was very nice. Kirk did a great job finding my car suited for my family. More

by Kyleelemon2
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kirk Lemon
Apr 04, 2024 -

Acura of Johnston responded

Thanks for sharing about your experience with Acura of Johnston. We appreciate your business and hope to see you again soon! Best Regards, Ryan Parmerlee Assistant General Manager

April 03, 2024

Kirk was very helpful with helping me get the right car and very technical about Acura RDX. More

by pockrandtm
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kirk Lemon
Apr 04, 2024 -

Acura of Johnston responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Congratulations on your new Acura RDX! Best Regards, Ryan Parmerlee Assistant General Manager

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