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Acura of Jackson
Ridgeland, MS
50 Reviews
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May 24, 2013
We are very pleased with our purchase of our new RDX and especially enjoyed working with Greg Nelson. We are careful shoppers and he was patient with each visit (we took a few weeks to decide). He was ex especially enjoyed working with Greg Nelson. We are careful shoppers and he was patient with each visit (we took a few weeks to decide). He was extremely knowledgeable about the vehicles and exhibited a real enthusiasm for Acura vehicles as well as the service department. He gave us personal attention and our purchase was finalized with ease. We also want to thank Alan Moore who visited with us along the way. Our overall experience was pleasant and professional, and we feel we have friends at Acura of Jackson. Many thanks to Greg and also Alan. More
by twmanning
Employees Worked With
Alan Moore
May 10, 2013
This is my second buying experience with Greg. I originally came after being frustrated by the customer service at another dealership in Jackson. A friend recommended Acura of Jackson and Greg in p originally came after being frustrated by the customer service at another dealership in Jackson. A friend recommended Acura of Jackson and Greg in particular. I have not regretted my decision to stay with Greg and Acura of Jackson! More
by VictoriaW
April 09, 2013
Great bunch of men to work with. Tim Shear was very helpful as well as Alan and Greg. Thanks and will visit again. This is the third new car bought from from the group helpful as well as Alan and Greg. Thanks and will visit again. This is the third new car bought from from the group More
by Turcotte
Employees Worked With
Alan Moore, Tim Schear
March 20, 2013
As a new owner of an Acura, I would like to thank Greg Nelson and the rest of the team that worked with me so deligently to make my experience in purchasing a new car a smooth transition. I appreciate yo Nelson and the rest of the team that worked with me so deligently to make my experience in purchasing a new car a smooth transition. I appreciate your patience, friendless, and most of all your willingness to help me see that this was the right choice for me. If Greg Nelson had not come outside when he saw us, I would have gone somewhere else. Once again, that you Greg!!! Ruth A. Mayfield More
by boyd1010
Employees Worked With
Tim Schear
March 09, 2013
Greg Nelson worked with me, to put me in a car I like, and I could afford. Hé is awesome. Thé staff at Acura worked together to make me feel welcomed. and I could afford. Hé is awesome. Thé staff at Acura worked together to make me feel welcomed. More
by johnw2013
Employees Worked With
Greg Nelson
February 14, 2013
Acura of Jackson has by far the best service team in the state!! I have now owned (3) Acuras and its all because of the Service that I receive over and over from Team-Jackson. I also have the advantage of state!! I have now owned (3) Acuras and its all because of the Service that I receive over and over from Team-Jackson. I also have the advantage of being affiliated with Mercedes Benz and the "quality" of service "after the sale" in absolutely UNMEASURED by Acura vs Mercedes!! My main driving force is Rick Lenzi!! Rick is the very BEST--his undying consideration to his customers is again--UNMEASURED!! I can enjoy my Acura with ease because I know I have the support of Rick in service!! Thanks for all you do Rick--we appreciate you!! Constance Garnett and the Acura Customers in Jackson MS!! More
by ccgarnett
February 04, 2013
My husband and I had an excellent experience buying from Acura of Jackson. The salesmen and managers were courteous, knowledgeable,and extremely helpful. They went out of their way to find something that fi Acura of Jackson. The salesmen and managers were courteous, knowledgeable,and extremely helpful. They went out of their way to find something that fits our budget and got us the best deal possible. More
by mneuman2
Employees Worked With
Danny Eggleton
January 31, 2013
I live 2.5 hours from Jackson. In late summer of 2011 I brought my 2007 RDX to Acura of Jackson because my A/C would stop working intermittently (3 times a week at-least). They replaced the A/C relay switc brought my 2007 RDX to Acura of Jackson because my A/C would stop working intermittently (3 times a week at-least). They replaced the A/C relay switch, hoping to fix the problem. It did not. In summer of 2012 I brought the car back to them. They could not diagnose the problem because the A/C would not stop working for them (They kept the car for 1 day). In July 2012 I brought it back to them because It quit working while I was in Jackson (100 degree weather). They kept the car for two days. They could not diagnose it yet again. In November 2012 there was a Warranty extension released for the 2007 acura RDX A/C compressor clutch that explained my problem in detail. This warranty extension was for up to 100000 miles. I did not receive the Notice from Acura until January 16th, 2013 (nearly 3 months after its release). At this time, I had 104000 miles on my car. I immediately called Rick Lenzi at Acura of Jackson (my previous service rep). After explaining to him my previous attempts to fix the A/C, Rick Lenzi (Being extremely rude) tells me that the A/C compressor clutch replacement will not be covered under warranty and that he can't help with the warranty issue. I spoke with Barry Baker (Service Director) and he also told me nothing could be done. I then contacted Brent Mitchell (District Case Manager in California) and he tells me that they will only cover 10% because I haven't owned any previous Acura or Honda vehicles, I am not the original owner of the car, and I do not take my car to Acura for regular maintenance (Yes, he really said this) (In other words, I'm not a valuable customer). The total cost of the repair was around $600 before the 10% discount. I feel that this should be covered completely under the warranty and I believe 99% of the world would agree. I have contacted the MS attorney generals office customer relations division and the Better Business Bureau. More
by Nicholas Stevens
Employees Worked With
Nicholas Stevens, Barry Baker
April 28, 2012
We drove 8 vehicles when looking for a new vehicle. The salesmen here were by far the most knowledgeable about their product and treated us with respect. They were down to earth and easy to talk with. If salesmen here were by far the most knowledgeable about their product and treated us with respect. They were down to earth and easy to talk with. If they didn't know the answer to our question, which was rare, they made it a point to find out. They were also not pushy and gave us time to think it through. Even after we bought the car and signed the paperwork, Johnny was still telling us great features about the car! A breath of fresh air compared to the others! More
by jrowzee
Employees Worked With
Alan Moore
April 03, 2012
The Acura team at North Jackson Acura was hands down the friendliest and most professional out of all the dealerships I visited, and I visited quite a few of them during my car shopping effort. Chris was ve friendliest and most professional out of all the dealerships I visited, and I visited quite a few of them during my car shopping effort. Chris was very knowledgable of the ins and outs of all the Acura models. He really sold my wife on the safety features (and let's be honest, my wife makes all the important decisions). Tim worked hard to get us a deal we could manage and made the experience a pleasurable one. Alan was very friendly and hospitable, even staying late on Saturday so we could take the car home with us that day. My hats off to everyone involved. The whole team did a tremendous job and deserves a pat on the back because we were not seriously considering purchasing an Acura before their involvement. More
by Acuraforlife
Employees Worked With
Alan Moore, Tim Schear, Chris Bryan
