Acura of Brooklyn

Oil change Service was provided in a timely & professional manner. Adviser was knowledgable & informative.Service was provided in a clean & pleasurable way. Thir Service was provided in a timely & professional manner. Adviser was knowledgable & informative.Service was provided in a clean & pleasurable way. Third Acura. Satisfactory service. Thanks More

Not bad 20 minutes in line to check-in. 22 minutes from check-in to getting my car after it was done. Just an oil change, so not bad. I think the service 20 minutes in line to check-in. 22 minutes from check-in to getting my car after it was done. Just an oil change, so not bad. I think the service department could use more space for check in and the bathroom needs work. More

Disappointing Service Brought my 2013 rdx in for routine oil change service today. After more than 2 hours, and after twice checking with adviser, I learned that nothing h Brought my 2013 rdx in for routine oil change service today. After more than 2 hours, and after twice checking with adviser, I learned that nothing had been done for my car. I was initially told that two people were ahead of me and at another, that work on my car should be nearly done. That was obviously not the case as we both learned after over two hours. I was not charged for oil change and left without any paperwork. I regret that I did not get the adviser's name. More

Wow first in first out. Mr cuevas was excellent at getting me and my car in and out as quickly as possible. And kept me up to date on the status of my car. Mr cuevas was excellent at getting me and my car in and out as quickly as possible. And kept me up to date on the status of my car. More

Finally satisfied with a dealership Very professional, insightful and patient. I've recommended this dealership to my coworkers and when my son is ready he'll come here first. Happy wit Very professional, insightful and patient. I've recommended this dealership to my coworkers and when my son is ready he'll come here first. Happy with my decision. #Acura More

Amazing experience Peyton was so helpful to my daughter and I on buying a Acura tlx, I was skeptical about buying a car kind of out of my price range but Peyton assured Peyton was so helpful to my daughter and I on buying a Acura tlx, I was skeptical about buying a car kind of out of my price range but Peyton assured me it was worth the buy.. he has great customer service skills and I'd surely refer him to anyone!!! More

Service is done but 3 hours for oil change is a bit insane Service is done but 3 hours for a simple oil change is a bit insane, plus Taking car out when it's done toom me another 20 minutes Service is done but 3 hours for a simple oil change is a bit insane, plus Taking car out when it's done toom me another 20 minutes More

Extreme waiting time for service Customer service sucks. No replys ever. Sales only wants money and then you dont exist. Last time I took my car in for a recall, I had to wait 5 hours Customer service sucks. No replys ever. Sales only wants money and then you dont exist. Last time I took my car in for a recall, I had to wait 5 hours to get car back and was told no recall needed on my car. Everytime I go in for service they have different Mgr and service reps. More

Oil changed & filter the worst experience that I've ever had in this dealership. I came in today for oil changed and MPI services. First, when I drove my car in the servic the worst experience that I've ever had in this dealership. I came in today for oil changed and MPI services. First, when I drove my car in the service department, none of the employees gonna taken care of me; everybody acted like didn't see me here. five minutes later, I couldn't wait like this and I stepped up to the person who was chilling with others. He called the lady to take care of me, she is the service advisor there. And she just pretended didn't hear anything and continued to do her stuffs. Five more minutes gone, finally, that man who was chilling there picked up the work sheet and take care of my car. BTW, it was 10:45 AM at that time. The service didn't completed until 2:20PM but they said this service should be done within 2 hours. I asked when it will be done at 1:15PM, they said 10 minutes. I asked again at 1:45PM, they said 10 more minutes. I asked again at 2:10PM and the lady was enjoying her lunch and started to print-out my paperwork because I asked third times already. The customer waiting room is like 3-4 people during my stay. I don't know why it takes so long just for the oil change? Oh, i forgot one thing, they didn't do MPI service for my car, and they didn't repaired my left tire pressure concerned. so, 3 and half hours and just do one thing---OIL CHANGED. AVOID this service department at all COST!! More