Acura of Brooklyn

I caught a flat Saturday and made an appointment yesterday w/ Acura of Brooklyn to get it replaced. I called in the morning, told them my situation and they put me through to the parts department to yesterday w/ Acura of Brooklyn to get it replaced. I called in the morning, told them my situation and they put me through to the parts department to confirm they had the tire in stock. The parts dept had 3 tires, so I told them I needed one and asked for an appt later in the day to get it installed. They said fine and put me through to the service dept to make an appt later that day. So I had a 1:15 appointment to get my tire replaced; I get to the appt on time and hand over my car - they drive it into the garage. It takes the service rep about 15 minutes to get to me - not great, but not too bad. I tell him my story, give him my warranty paperwork and he says he's going to copy my paperwork and get me taken care of. Fast forward to 2:15 - I'm there for a quick tire replacement, and I've already been there an hour. I find the service rep, who forgot my name or why I'm there so I had to remind him. He looks through some papers, finds my paperwork, hands it to another guy and walks away. The other guy looks through my paperwork, gives me a condescending look and asks "so, what'd you hit?" - I say "excuse me?" he repeats the question - I tell him I was driving, heard a pop and caught a flat - I didn’t' think this was that unusual. This guy hands my paperwork to a third guy behind a desk in the parts department and walks away. The parts guy then tells me that the tire is not in stock and it'll be at least 2-3 days before they get it. I was mad and told them that I called ahead and made sure it was in stock when I made my appointment and demanded to speak to a manager. The manager turned out to be the guy who asked me what I hit - class act - and I asked him why they were wasting my time, telling me to come in to replace a tire with one they didn't have in stock. And then ignoring me for over an hour and me having to find them just so they tell me that they don't have the tire and they can't help me. He responded by telling me that I'm lying - I was being helped when he walked by and he took my paperwork immediately. I told him that didn’t happen until I sought the guy out after being ignored for over an hour. His response was that they have a lot of customers and it’s busy. So it's ok to ignore your customers, make them wait, be unpleasant because it's a busy day? Now I will admit I wasn't terribly nice to them but I didn't raise my voice, curse, threaten or anything that can be considered inappropriate. I made it clear that it was unacceptable and ridiculous and they were wasting my time. The manager even mocked me repeating "we're wasting YOUR time? We're wasting YOUR time?" When they told me they didn't have the tire and must have sold it. I asked to see their inventory list to make sure I wasn’t being lied to - the manager scoffed and asked "what are you - the comptroller?" and walked away. I told him I needed to have my car fixed. His response- this isn't the only dealership you can have this taken care of in. We'll pull your car up to the front. I didn't understand... I called, confirmed the tire was in stock and made an appointment. I took time off from work to take care of this. I need to fix my car so I can drive it. And I pay a lot of money each month for my lease. It appears that nobody in that dealership cares. Some background: I'm leasing an Acura tsx, and during my lease signing I opted for a $500 tire replacement warranty that will replace any tire if I get a flat, blowout, hit a curb - anything that happens during driving basically. I know these "deals" are usually bad ones, but I previously had an Acura and had to replace a couple of the tires, at 400 a pop so it seemed like a decent investment. However, the caveat is that I need to get my flats fixed at the dealer, and can't just go to the local flat fix place because if I get a blowout or something later, the warranty may not cover it. I actually had some terrible experiences with Paragon Acura (They held my car for over 5 weeks, feeding me lies about my parts coming in the next day) and with Acura of Manhattan - they tried to charge me for warranty work - my headlight went out and they tried to charge me for the hour of labor because they had to remove some parts to get to it. Of course when they installed it was pointing up at a sharp angle; had to get it fixed at a friend's shop. One note - the Acura dealerships where I got my car and the previous one are great - Lehigh Valley and DCH Montclair. Even Springfield Acura is great but unfortunately I now work in Brooklyn and spend a lot of time there so when things go wrong with my car I have to take it to the closest dealer. I need to get my tire fixed so I'm driving over an hour to Springfield Acura to take care of this. I made an appointment with them and made sure they have the tire and they claim they will hold it for me. I just want to get this done and over.. and I can't wait for my lease to end... I wanted some advice about what I should do and to let people know how unprofessional this dealership is and that I am absolutely never going to buy an Acura again because of the service I got from this dealership and other ones. I wrote a couple letters to the Acura main office, to Honda, to the dealership. I called and complained to both and as I never got a response, apology or anything. So what do I do? Calling doesn't help, writing doesn't help. More

Ewa is just the best she has done a great job selling the car ,explaining to me all options in financing , dealing with registration, Insurance, the return of my old Acura, she acts professionally and do the car ,explaining to me all options in financing , dealing with registration, Insurance, the return of my old Acura, she acts professionally and dose her job with a smile . Over all a great experience. I have dealt over the years with many car dealers and i can say they earned themselves that reputation for disappointment , this is the first time in many years i was completely satisfied . More

The salesperson Eva Wojcicki is absolutely the best I have ever dealt with! I have leased BMWs, Nissan, Honda, GM and Ford. I leased my first Acura TL in 2004 from Eva and liked it so much that I kept i have ever dealt with! I have leased BMWs, Nissan, Honda, GM and Ford. I leased my first Acura TL in 2004 from Eva and liked it so much that I kept it after the lease. Finally went back and got another Acura TL from Eva in 2009. Both times, she made it easy for me. Very straight-forward and no problems. She is honest, hard-working and follows through on what she says. I did my price homework beforehand and knew what I wanted. She found the cars and got them for me right away, and gave me a better price than anywhere else I could find. She's got a good sense of humor and is fun, but knows her stuff and is sharp. She explained everything about the car and made sure everything was perfect. Best car salesperson I've ever seen. As for the cars, I never had any problem with either of the Acura TLs. They're great to drive and the stereo is super. I'm sticking with Acuras. More

Was looking to purchase a new MDX. I contacted the internet new car department with my inquiry. I was contacted by Kian and Anthony. First they did not have the model I wanted in the color I wanted internet new car department with my inquiry. I was contacted by Kian and Anthony. First they did not have the model I wanted in the color I wanted with the options I wanted. I asked them if they could located the vehicle. They tried tp pressure me into buying what they had in stock saying..."It's only a car what's important is quality under the hood-not what the car looks like outside." Finally, they told me they could order what I wanted but it would take up to 8 weeks. I thought their answers were callous and unreasonable, so I shopped elsewhere. I found Park Avenue Acura in Maywood NJ. They had the car I wanted and a price nearly $2,000.00 lower than what Kian quoted. Moreover, after I bought the car Plaza kept contacting me to purchase a car after I informed them that I already purchased a new vehicle. It seems there is a gross lack of communication in this dealership. The left hand does not know what the right hand is doing More

Dealership sent me a mailer with coupons. So I brought my car in for oil change with 15,000 miles and dealership tried to sell me over $1200.00 worth of useless services. Additionally, when I got my car, my car in for oil change with 15,000 miles and dealership tried to sell me over $1200.00 worth of useless services. Additionally, when I got my car, there was smoke coming out from under the bonnet. The mechanic spilled oil on the manifold. The washer fluid was not filled and the tire pressure light was on. The service manager said my car needed a lot of maintenance. I checked the service manual and a transmission service and brakes are not due at this time. This place is a RIP OFF!!!! STAY AWAY!!!!! More

Me and my wife went to the dealership to inquire about buying an Acura MDX from this dealership. From the onset we were met with nothing but friendliness and help from the staff which made us very comfort buying an Acura MDX from this dealership. From the onset we were met with nothing but friendliness and help from the staff which made us very comfortable about choosing this dealership to purchase our new car. From a woman named Tranasia who introduced us to a salesman named Mikhail who took the time out to explain and answer all our questions (and my wife had many questions to ask) and was very patient with us the whole time. We also felt very comfortable with a man named Verdell who is in the financing department because he also had a lot of patience with us and got us the best deal possible which resulted in us purchasing the Acura MDX. We are very satisfied with the overall assistance this company provided us and we recommend this company to other people interested in purchasing a new vehicle. More

I brought my car to this dealership in good faith after my 2006 Acura RSX Type S A-Spec was stolen & recovered. Since my vehicle was in SHOWCAR condition it made sense to bring the car back to ACURA f my 2006 Acura RSX Type S A-Spec was stolen & recovered. Since my vehicle was in SHOWCAR condition it made sense to bring the car back to ACURA for repairs. However, to my absolute shock and horror, my 2006, showcar was butchered mercilessly on two repair attempts and nearly 10 weeks in their possession. Parts are missing or damaged. Many of the cars functions do not operate as designed. Moreover, after a new dashboard was installed twice (they damaged the first dashboard and shifter knob on the first attempt), the car now has a rattle from behind the dashboard that is audible over the radio. The service manager, Nate, is undoubtedly one of the most obnoxious and arrogant charachters you will ever come into contact. He tried selling me an old line "The alarm caused the problem." After the dashboard was installed, they could not start the car. That is strange since for two years the alarm functioned flawlessly and without incident. Moreover, Plaza Automall bodyshop drove the car for 17 miles between Plaza and MG & Sons Bodyshop at 9313 Ditmas Avenue (where the body work was completed or more accurately...BUTCHERED). These people are not reputable, honorable or trustworthy. Had I known back then what I know now...I never would have let them touch my car. Come to think of it... I would not trust these people with a rotten cigar. More

Very unpleasant experience.Did not listen to clients needs on a lease to fit budget. Mostly focused on making a commission.when you were not ready to sign after test drive ,his remark "than why have yo needs on a lease to fit budget. Mostly focused on making a commission.when you were not ready to sign after test drive ,his remark "than why have you wasted my time"I would check with another dealership before signing anything with these guys. More

I filled out an internet quote form and was contacted the next day by a woman named Roxanne. Over the phone conversation we had discussed possibly purchasing a new 2008 MDX. The contents of the conversation next day by a woman named Roxanne. Over the phone conversation we had discussed possibly purchasing a new 2008 MDX. The contents of the conversation was that the price can be negotiated with accessories included at no extra charge. I had asked her to check inventory and was told no problem we have you car in stock. So I made an appointment to go in and discuss some more. Upon arriving, Roxanne was not there. I was helped by another salesman. The price of the vehicle was not the price Roxanne had quoted and all the accessories cannot be free. We had printed out a couple from there website for a deduction of $500 which we brought with us and showed it to them and they would not honor it. The "We have all the cars in stock" is of course not true and they do not have the car there. We asked to see Roxanne and told them Roxanne had promised us the price but was told she only responds to internet inquires and does not know anything, so everything she said is not true. Overall, this dealership lies threw their teeth and is extremely rude and not nice at all. I do not recommend anyone going to this dealer because they will say anything to get you in and the story changes. They won't even honor a coupon from there own website. I can't beleive they would say something like, "Roxanne doens't know anything and everything she saids is not true". Shouldn't a dealership take responsiblity for an employees words? More

I was tentative about the purchase of a new car. I am a single mother and have heard horror story after horor story about the kind of experience to expect at auto dealers. Well, was I pleasantly surprised single mother and have heard horror story after horor story about the kind of experience to expect at auto dealers. Well, was I pleasantly surprised. I called in off an ad I saw in the Daily News and received answers to the questions I had from a friendly young lady; can't remember her name. I then came in and dealt with a older salesperson who was courteous and made sure that I was comfortable in the vehicle before proceeding. Well, it's now 2 months later and I am so happy with my new TSX. My kids love the vehicle and we are so happy that the horror stories I heard were not true...in this case. Ladies, if you're looking for a great car and some quality service, give these guys a shot. More