Acura of Brooklyn

I had an exceptional experience at Acura of Brooklyn and would highly recommend them to anyone looking for a new or preowned vehicle. Everybody was very pleasant and extremely helpful. Marty worked with me would highly recommend them to anyone looking for a new or preowned vehicle. Everybody was very pleasant and extremely helpful. Marty worked with me on getting a fantastic deal that I couldn't pass up. Thanks again for a great buying experience! More

Thank you so much to Acura of Brooklyn, particularly Jose and Asad for their help. We needed to buy a car for my wife, and I wasn't looking forward to it; the car-buying experience can be very exhausting! and Asad for their help. We needed to buy a car for my wife, and I wasn't looking forward to it; the car-buying experience can be very exhausting! But to my delight, the customer service we received was impeccable. Jose took his time with us, and not once did I feel like he was trying to just make money. Obviously, he wants to get paid :-) but I feel that he wants to get paid for the right reasons, i.e. helping people get the best car possible, not merely fooling people into buying something they don't need. Then came the financing. Uh oh, right? Not at all ... Again, we were pleasantly surprised. Asad was awesome to deal with, and he walked us step-by-step through what we were paying for and what our rights are. We got a terrific deal on the car, and my wife and I were very happy with everything. Thank you and big shout-out to JOSE and ASAD for turning an experience that I was dreading into a positive and rewarding experience. Keep an eye out for my brother-in-law. His lease expires in February, and I'm gonna send him to you guys! Take care of him like you took care of us! ;-) More

I have great experience with Mr. Asad. I would recommend I have great experience with Mr. Asad. I would recommend this dealer to all my friends I went to Paragon Acure first, but they didn't work on the pr I have great experience with Mr. Asad. I would recommend this dealer to all my friends I went to Paragon Acure first, but they didn't work on the price. I got 2011 MDX from this dealership on Nov,2011 More

I've been in the market for a new or used car for about 3 months now, since September 2011. I have visited many dealerships including some in NJ, CT, and NY. In my search, I found most dealership's staff o months now, since September 2011. I have visited many dealerships including some in NJ, CT, and NY. In my search, I found most dealership's staff often lacked knowledge of the vehicles, seem uninterested, or were very very pushy. The ambiance was often very sterile and uninviting. Acura of Brooklyn was different. The minute you enter the showroom you have everyone's attention. The staff is extremely friendly and very helpful - I have to say, you are treated like family. I checked many of their vehicles and asked Jose and Asad lots of questions that were answered to my satisfaction. I test drove a couple of vehicles and found the experience enjoyable. I finally bought my dream car. I want to thank the Acura of Brooklyn dealership and their staff (special thanks to Asad & Jose) for making my car buying experience a stress less and a confident one. I recommend this dealership to anyone who is in the market for a car. They are the best!!!! I loved the entire experience - prices are good, staff is superb, and the entire process seamless!! Thank you guys!! Nancy More

I had a great experience at this dealership and would recommend it. Everybody is very pleasant and very helpful. They worked with me on getting a great deal. recommend it. Everybody is very pleasant and very helpful. They worked with me on getting a great deal. More

Ms. Eva Wojcicki is a professional who has superior Ms. Eva Wojcicki is a professional who has superior interpersonal skills. She was extremely patient, taking the time to pair my cell phone, and t Ms. Eva Wojcicki is a professional who has superior interpersonal skills. She was extremely patient, taking the time to pair my cell phone, and to show me how to use some of main features. I purchased my 2012 Acura MDX with the confidence that I will continue to receive excellent attention for from her and your staff for the duration of my lease. That is priceless. If all goes well, I will be leasing a second vehicle in three months. Sylvia Ortiz-Moss More

Stay away from this dealership!!! We got a letter from Stay away from this dealership!!! We got a letter from them offering incentives to the current Acura owners, if we buy a car before October 31. When Stay away from this dealership!!! We got a letter from them offering incentives to the current Acura owners, if we buy a car before October 31. When we came in, we did not get any attention for the first 5-10 minutes, even though all sales people and managers were around. Then the manager approached us saying that he does not know much about the cars .. ah!? hello? .. and he does not have any available sales people right now. We were waiting and waiting and waiting and then, after 40 minutes of waiting, when we approached the manager again, he said that he was not sure how much longer we would need to wait as he still did not have any available sales people and we needed to make an appointment in advance. The same day we went to 3 other dealerships in Brooklyn where we got a personal attention and assigned salesperson from the minute we walked in. I will never come back to this Acura dealership. Nothing against Acura, as we went to the other Acura dealerships in the past and had a great experience, but this dealership just needs to be closed. Otherwise it merely badly reflects on Acura's brand. More

HORRIBLE, DISGUSTING, AND FRAUDULENT. EVERYTHING YOU EXPECT FROM A STEREOTYPICAL CAR DEALER. From the first minute we talked to the sales person, they tried to take advantange of us. They tried to sell EXPECT FROM A STEREOTYPICAL CAR DEALER. From the first minute we talked to the sales person, they tried to take advantange of us. They tried to sell us something we didn't want, at a price we couldn't afford, and with financing that was outrageously high. They claimed they didn't have the vehicle we wanted in the color we wanted, so they tried to sell us a base model in a different color (which also happened to be a floor model), but will every useless accessory you can imagine. And at a price that was more than $5000 out of our price range. They kept dodging our question when we tried to negotiate and nail down the price of the vehicle, and instead tried to talk to us about monthly payments. We didn't get a price from them until 2 days later. They called our insurance company and tried to get us to sign over our insurance to the new car before we finalized the deal, before we even worked out a price on the vehicle. When we finally had enough and decided to walk away from this deal, they lowered the price of the vehicle to the base price, which is still more than we wanted to pay. On top of that, they underbid every other dealer we spoke to on our trade-in, so it didn't even seem worthwhile to trade-in. Not once did the salesman or business manager call me to follow-up on our conversations. I had to call them and deal with voicemail messages, and try repeatedly throughout my workday in hopes of getting a hold of one of them. It wasn't until we were closing on a car with another dealer that the manager told us he can get what we want and undersell the competition. If he would have done that in the first place and given us a good deal rather than put us through the ringer for 3 days, they might have closed on this deal. There was no respect, no courtesy, no customer service to speak of whatsoever. More

stay away from this dealership that's all i have to say they do not no how to work with people and will charge twice as much as everyone else and they lie lie lie and lie some more they do not no how to work with people and will charge twice as much as everyone else and they lie lie lie and lie some more More

This dealer and the rep seem very friendly at first. Before you sign any documents with this dealer, you must carefully read through everything and do not hesitate to walk out if you find anything contr Before you sign any documents with this dealer, you must carefully read through everything and do not hesitate to walk out if you find anything contrary. The lease term was changed from 36 months to 39 months (before we signed the documents) so that was corrected. The first month lease payment was suppose to be waived which it did not. The manager, Randy, claimed he did take it off from the sale price but did not inform us until I questioned where later where was the discount (after we signed the documents and took the car home for 1 day). The next day, I called the sales agent Eva and she said she will call us back to work out the issues and did not. More