Acura of Brooklyn

Quick service I love this service center much more than paragon, the female that helped me was so polite & helpful. I make sure all of my friends and family go the I love this service center much more than paragon, the female that helped me was so polite & helpful. I make sure all of my friends and family go there as well More

Don't allow 1 bad apple to spoil the bunch My horrible experience with one bad apple (Richard Osman/Mgr) surely left a bad taste in my mouth. But fortunately after escalating this issue to uppe My horrible experience with one bad apple (Richard Osman/Mgr) surely left a bad taste in my mouth. But fortunately after escalating this issue to upper management, I was assured that things would be taken care of, my car would be fixed under the warranty and i'll have a much better experience. I schedule my appointment and was told to see a gentleman by the of Kawsar Hafiz. I arrived for my morning appointment and asked for Kawsar, like I was told, only to realize he was one of the employees that was so nice to me on the day of my horrible experience with the rotten apple (Richard Osman). What a relief!!! He made me feel comfortable, he was friendly, professional, knowledgeable and just exuded great customer service. Within about 2 hours hours after arriving, I was all done and leaving a continued long time customer and a happy camper. I received an apology from Kawsar, Matt and Richard Durgin. But the actual person (Richard Osman), that left a bad taste in my mouth and displayed poor customer service in front of staff and customers, looked at me in disgust and walked right by, with not even a good morning nor apology. There is no place for that type of continued behavior in a customer service driven business. Great customer service and a knowledgeable staff goes a long way. So,please do something about Richard Osman. More

Excellent Service When I brought our 2015 Acura in for a recall (air conditioner) repair, the service that I received from Richard and Ricardo was superb. They could n When I brought our 2015 Acura in for a recall (air conditioner) repair, the service that I received from Richard and Ricardo was superb. They could not have been nicer and more considerate of me and my time. They made sure that the recall repair was done in a timely fashion even though there were a lot of other cars in for service. I very much appreciated that they did the five (I think that is the correct number) point check up and even washed the car for me. Thank you More

Fast service at Acura Came for the scheduled service. The wait time at Acura service department was very reasonable. Staff is very attentive. Came it at 7 am and was invite Came for the scheduled service. The wait time at Acura service department was very reasonable. Staff is very attentive. Came it at 7 am and was invited to the waiting area. The car was ready around 8:30, More

Acura Service Excellent service, very professional friendly staff. Price was fair and they even gave me a car wash. They tried their best to get me finished quickly Excellent service, very professional friendly staff. Price was fair and they even gave me a car wash. They tried their best to get me finished quickly. More

Great experience with really great follow up Kai explained the car in great detail and had great recommendations. Constant communication letting us know what to expect. Great price. Very comforta Kai explained the car in great detail and had great recommendations. Constant communication letting us know what to expect. Great price. Very comfortable sales experience. Would recommend him to friends. More

Inspection Went in to get my car inspected on a Friday before a holiday weekend. Was very fast and efficient. 15 min in and out. I always go to this Acura Servic Went in to get my car inspected on a Friday before a holiday weekend. Was very fast and efficient. 15 min in and out. I always go to this Acura Service center. Never had any problems. More

oil change the guys were friendly and courteous. The service rep reminded me of future services needed and offered to wash my car. I hope my next visit is also the guys were friendly and courteous. The service rep reminded me of future services needed and offered to wash my car. I hope my next visit is also convenient. More

My radio was not working. I went in for service because my radio and AC was not working, they fixed the problem. Every time I go in for service I am very satisfied, they always I went in for service because my radio and AC was not working, they fixed the problem. Every time I go in for service I am very satisfied, they always make sure they get the job done. More

Great and friendly service The service staff was friendly and curt ions. When doing the 30 point inspection they discovered additional items to be changed. This was strongly r The service staff was friendly and curt ions. When doing the 30 point inspection they discovered additional items to be changed. This was strongly recommended however they did not pressure me to change these parts. After they changed the parts they showed me the work that was done and reviewed it in comparison to the new parts used. This made me feel comfortable with my decision. More