Acura of Brooklyn

Came into service my Acura The service was exceptional. My service rep Peter was courteous and professional. The wait in the center was reasonable. He explained the costs thoro The service was exceptional. My service rep Peter was courteous and professional. The wait in the center was reasonable. He explained the costs thoroughly. I will continue do business there. More

Customer sutisfaction is not a priority at Acura of Brooklyn Customer satisfaction is not a priority at Acura of Brooklyn and it is yet to be called a premium car manufacturer. The service is certainly below sat Customer satisfaction is not a priority at Acura of Brooklyn and it is yet to be called a premium car manufacturer. The service is certainly below satisfactory and I am very disappointed to join Acura family. Acura needs to learn from BMW and Lexus to provide premium service to customers who pay premium for its vehicles. - A loaner car was not provided at Acura of Brooklyn. I was given a long speech by a couple of employees that I'm not qualified for a loaner even though I brought the car due to a recall. - The work took over 4 hours to complete contrary to an estimate of 30 minutes as per TSB 15-054. - The concept of service appointment does not exists at Acura of Brooklyn. I made an appointment for 9 AM on 12/29/15 and found a long line of cars without appointments upon arrival. - Outdated and dirty Customer Lounge. In addition, mechanics covered in oil walk through the lounge constantly making a waiting experience truly impossible. - The coffee machine was broken and there was no water cooler. - And, at the end my car was returned to me with a very noticeable scratch on the left side of the bumper. Reported the issue to the service adviser (Albert) and he asked another adviser (Richard Ossman) to take a look. Richard just wiped the scratch with a wet towel and told me that it's not a big deal. It's just a scratched paint. I am very disappointed at Acura of Brooklyn. This experience will surely impact my decision for the next car. I rarely post reviews on anything. But, this time it had to be done. Acura needs an awakening. Just to reiterate. It's not a review of my service adviser Albert Brumberg. It's the review of Acura of Brooklyn as whole. More

Very good Friendly employees this dealership and service area is very good. Even in a busy day like today the service was very good. They were short so my car d Friendly employees this dealership and service area is very good. Even in a busy day like today the service was very good. They were short so my car did not get washed but that was fine More

service My advisor was very knowledgeable and I received excellent service from my advisor Ricky. Ricky is always very courteous and willing to go the extra m My advisor was very knowledgeable and I received excellent service from my advisor Ricky. Ricky is always very courteous and willing to go the extra mile. More

Service Dept. I recently visited Acura service department. Albert and the other staff members were so helpful and diligent. I was very concerned about my car, so th I recently visited Acura service department. Albert and the other staff members were so helpful and diligent. I was very concerned about my car, so they made sure to do a thorough inspection. Although I did not purchase my car at this dealership (got a better deal elsewhere), service department treated me no less. Thanks again for all your hard work and great service! More

Satisfactory Service I waited for about 10 minutes before I was approached by a service tech. He was courteous, explained what would be done based on what I told him as t I waited for about 10 minutes before I was approached by a service tech. He was courteous, explained what would be done based on what I told him as to why I had the car there for service. The service was completed in timely. More

Excellent - Quick and professional the service person (Mr. Ricky Loaknauth) was very helpful and knowledgeable, clearly explain all types of service that my car may require now and all the service person (Mr. Ricky Loaknauth) was very helpful and knowledgeable, clearly explain all types of service that my car may require now and all the other types that may need my attention in the near future. More

Courteous & professional Wonderful experience. Ricky, Riccardo & Amanda are exceptional. They all made my experience very memorable. Work was done in a timely manner. Waiting Wonderful experience. Ricky, Riccardo & Amanda are exceptional. They all made my experience very memorable. Work was done in a timely manner. Waiting area very comfortable More