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Acura of Brooklyn
Brooklyn, NY
580 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 580 reviews
April 27, 2016
fluid container cap missing It's disappointing how a cap got missing from one of the fluid container after getting service done at the place. Yes, I can't be 100% sure it was mi It's disappointing how a cap got missing from one of the fluid container after getting service done at the place. Yes, I can't be 100% sure it was missing at the place, but I can't think of any other way it would just come off and get missing. About a week back I got service done at the place and when I open the car hood today I see one of the cap is missing from a fluid container. When I call and spoke to the dealer I was confirmed that it was there when I took my car for service or else the mechanic/advisor would of write it down. So I'm just not sure how it got missing while driving. Very disappointed with the first service I got done. More
by AcuraTSX
Employees Worked With
Amelia
April 27, 2016
Great work My service was beatiful as I was pretty much in and out and everything was restored 100%. Any problems or concerns were addressed accordingly and prof My service was beatiful as I was pretty much in and out and everything was restored 100%. Any problems or concerns were addressed accordingly and professionally. More
by Samonia Malloy
Employees Worked With
Dave Malcolm
April 23, 2016
Car Inspection I went to get my car inspected here as I have been doing for the past few years. It went in a timely fashion and everything was taken care of. Great s I went to get my car inspected here as I have been doing for the past few years. It went in a timely fashion and everything was taken care of. Great service. More
by Sliick_
Employees Worked With
Dave Malcolm
April 23, 2016
Excellent experience Sales and service crew were very professional. Very friendly, they listen to my concerns. I was in and out in less than an hour, the waiting room wa Sales and service crew were very professional. Very friendly, they listen to my concerns. I was in and out in less than an hour, the waiting room was clean and he had a lot of refreshments . Excellent experience More
by King Rika
Employees Worked With
Ewa Wojcicki, Peyton Rowe, Tony Urrutia, Rabee Salemeh, Kawsar Hafiz, Dwayne Markland
April 21, 2016
Best service, always friendly As always, Acura of Brooklyn went above and beyond my expectations. Always quick, reliable and friendly service. Heather was wonderful as always, bein As always, Acura of Brooklyn went above and beyond my expectations. Always quick, reliable and friendly service. Heather was wonderful as always, being very attentive to my needs and taking care of my car quickly and efficiently. They even cleaned it! I highly recommend Acura of Brooklyn for service and definitely ask for Heather. More
by Cjegpsych
Employees Worked With
Heather Fornino
April 15, 2016
It's good to see an old familiar face. I was very surprised and pleased to see that an old familiar face has returened to AOB. I'm speaking non other than Heather Forntno. I told her how ha I was very surprised and pleased to see that an old familiar face has returened to AOB. I'm speaking non other than Heather Forntno. I told her how happy it was to see that she has returned. I also told her of my dissatisfaction of the previous managers that worked there. She tells me that AOB has recently revamp all of their staff. I was pleased to hear that. I did not like the service that I was receiving from them. With their service I had to make several trips back and fort to rectify my issues. Anyway I can go on an on about their sevice but my fingers might get num from typing. All in all I am pleased and very happy that my agent Heather has returned. Please do what every it takes to keep her around this time. She is a valuable asset to AOB. She exemplifies what it means to provide Customer Sevice. Signed, Happy Customer Steve M. More
by Smichel
Employees Worked With
Heather Fornto
April 15, 2016
I came back to Acura Service because of Heather! Heather whom i've worked with in the past with no issues for years has returned. So when i had issues with my Acura MDX, i did not hesitate to bring m Heather whom i've worked with in the past with no issues for years has returned. So when i had issues with my Acura MDX, i did not hesitate to bring my car to her. She is literally the best Service Adviser i have every met. More
by Ejiro
Employees Worked With
Heather
April 14, 2016
It was excellent! The person that took care of me was Heather. She has great customer service. She greeted me with open arms and she made me feel like my car was in goo The person that took care of me was Heather. She has great customer service. She greeted me with open arms and she made me feel like my car was in good hands. More
by Onika
Employees Worked With
Heather
April 13, 2016
Routine Oil Change Arrived on time for our 8:30am appointment and Heather greeted us. Both intake and service was fast, which was amazing given we had our 20 month old w Arrived on time for our 8:30am appointment and Heather greeted us. Both intake and service was fast, which was amazing given we had our 20 month old with us. Highly recommend for all your service needs! More
by SimplySofiya87
Employees Worked With
Heather Fornino
April 12, 2016
It went smooth. You use to have small coffee tables in the Acura lounge, you could rest your coffee etc, on the table your newspaper. You need to consider put those t You use to have small coffee tables in the Acura lounge, you could rest your coffee etc, on the table your newspaper. You need to consider put those tables back. More
by jim jennett
Employees Worked With
Dave
