Acura of Brooklyn

Slow service Service is very slow. I was told it would take an hr for an oil change, ended up taking 2 hrs. If they told me 2 hrs i wouldnt have waited as i had pr Service is very slow. I was told it would take an hr for an oil change, ended up taking 2 hrs. If they told me 2 hrs i wouldnt have waited as i had prior committments. Not happy at all More

Service is good! But Not Great I would consider the service as average, nothing exceptional. It has been like this for the last year or so know, staff taking food from the customer I would consider the service as average, nothing exceptional. It has been like this for the last year or so know, staff taking food from the customer waiting area sends a bad look for the customer. Also fully completing the work with getting the car washed, as I have been a customer for over 10 years and the service was much more reliable then these days. Not saying my service this time was bad, but not something I can go tell other drivers to go here for the service. More

Great quick service! I received a coupon in the mail for some routine maintenance (oil change, filters) and my service advisor Kevin was very helpful. He also let me know I received a coupon in the mail for some routine maintenance (oil change, filters) and my service advisor Kevin was very helpful. He also let me know about a recall on my vehicle that I was unaware of and we got that done the same day! More

Excellent!! Excellent customer service today with Kevin. He was friendly and attentive. Service was faster than expected. He kept me updated on the status of my v Excellent customer service today with Kevin. He was friendly and attentive. Service was faster than expected. He kept me updated on the status of my vehicle. More

Fine experience at Plaza Motors! I was greeted promptly upon entering by service representative. My car was there for state inspection sticker. The work was completed in a timely mann I was greeted promptly upon entering by service representative. My car was there for state inspection sticker. The work was completed in a timely manner. The Service rep was extremely helpful and kept me informed of the work progress. More

Oil Change and routine maintenance experience Excellent customer service today with Jamal. He was friendly and attentive. Service was faster than expected. He kept me updated on the status of my v Excellent customer service today with Jamal. He was friendly and attentive. Service was faster than expected. He kept me updated on the status of my vehicle and made sure to include my pre paid credit More

JUST OK THE GUY WHO GREETED ME ....GREAT...REST OF THE PLACE WAS DIRTY....THE DRIVER WHO OFFEREFD ME A LIFT ....GREAT NEVER OFFERED TO TO FIX MY RECALL ITE THE GUY WHO GREETED ME ....GREAT...REST OF THE PLACE WAS DIRTY....THE DRIVER WHO OFFEREFD ME A LIFT ....GREAT NEVER OFFERED TO TO FIX MY RECALL ITEMS RALLYE ON LONG ISLAND ...VERY NICE AMMENITIES....THEY WASHED MY CAR...YOU DIDNT OTHERWISE I WOULD STILL COME BACK... ACURA HAS AN UPSCALE CLIENTELE AND THE BROOKLYN ACURA DIDNT GIVE THAT FEELING. More

Best Service in NYC! Short & Sweet; Heather Fornino is the best Service Manager that Acura of Brooklyn has ever had! Kudo's to Rich Durgin, & Tony Urrutia, for promoting Short & Sweet; Heather Fornino is the best Service Manager that Acura of Brooklyn has ever had! Kudo's to Rich Durgin, & Tony Urrutia, for promoting her to Service Manager She listens, & solves problems, when all the others give lip service & accomplish little Enough said! More

Very professional and courteous sericet, would be back Heather was awesome. My mirror replacements was seamless, a little too expensive but worth it. Parts were promised and on time. As stated was very pl Heather was awesome. My mirror replacements was seamless, a little too expensive but worth it. Parts were promised and on time. As stated was very pleased overall More