Acura of Brooklyn

ACURA SERVICE MANAGER HEATHER I have been dealing with Acura service for years to no avail my concerns were unmet. Heather understood my concern and went ABOVE AND BEYOND to remedy I have been dealing with Acura service for years to no avail my concerns were unmet. Heather understood my concern and went ABOVE AND BEYOND to remedy the situation. Her customer service is outstanding. She is an asset to your company. She is exactly what Plaza Acura service needed. I am very pleased. More

Service At Acura Of Brooklyn I took my car in for major repair and worked with Jamal--the Advisor, Wesley (I hope I got his name right)--the Technician, and Heather--the Manager. I took my car in for major repair and worked with Jamal--the Advisor, Wesley (I hope I got his name right)--the Technician, and Heather--the Manager. They were all amazing to work with--very polite, professional and personable. They explained what was needed and kept me updated throughout the process. I was very pleased with the experience. More

Good service at nostrand ave Friendly staff. They were busy but were able to take care of me. They asked me before they did any work and told me the prices too. Friendly staff. They were busy but were able to take care of me. They asked me before they did any work and told me the prices too. More

Great Service Great and Fast Service..Its best place for your car needs..I will recommend that any my family or friends Buy and Acura..They have great Service and t Great and Fast Service..Its best place for your car needs..I will recommend that any my family or friends Buy and Acura..They have great Service and treat people with respect.. More

Service scratched my car, couldn't produce a manager I'm very disappointed with my experience for a simple B1 service on my TLX, and a transmission concern. The staff was decently personable and friendly I'm very disappointed with my experience for a simple B1 service on my TLX, and a transmission concern. The staff was decently personable and friendly. But, let me skip to the end of the story first: They scratched my car, went "it'll buff out", but then couldn't produce a manager, give me a loaner, or really offer me any resolution. I'm waiting for a call from their service manager today. Supposedly. The pros: They completed the B1 service (oil change) without blowing up the engine, I guess. The cons: THEY SCRATCHED MY CAR. That's a big one! And after, they couldn't produce a manager. They were all gone for the day. That's interesting, doesn't someone with authority have to close the dealership? Also, no car wash? Or forget car wash, how about wiping the grease stain you left on the door when someone touched it after changing the oil? Acura is supposed to be a luxury car brand, right? Additionally, communication is tough with these guys. I had a transmission concern and specifically asked them to take a look at TSB 15-040 which addresses the shifting problem... On the phone, the tech told me "yes we did the work and documented that TSB". Well, I get there and the paperwork states TSB 15-034 which is a recall for a different issue that we'd discussed, not the shifting issue I have. No mention of them doing or even looking at 15-040. I will of course update this review with how the story ends. More

positive experience It was a positive experience. I got there on time and was attended to immediately. The attendant was positive and helpful. I was in and out in the tim It was a positive experience. I got there on time and was attended to immediately. The attendant was positive and helpful. I was in and out in the time given. More

Great service no issues. Great service. No issues. Dropped the vehicle off in the morning and it was ready as soon as I got there. No one called me to recommend I pay for any Great service. No issues. Dropped the vehicle off in the morning and it was ready as soon as I got there. No one called me to recommend I pay for any other service besides what I took the vehicle in for. The service employee was extremely helpful. More

Very professional and courteous My visit was exceptional was dealt with in a very courteous and professional manner service rep was very knowledgeable and detailed oriented and expla My visit was exceptional was dealt with in a very courteous and professional manner service rep was very knowledgeable and detailed oriented and explained and broke down details of my service. More

Acura Tl - maintenance Always provide excellent service for my TL. They go above and beyond when they know their customers need assistance. I called the day before and the Always provide excellent service for my TL. They go above and beyond when they know their customers need assistance. I called the day before and they squeezed me in and took care of my car. I will always go to them for my car. More

The advisor was able to answer my questions/concerns The advisor Jamal was very helpful and was able to assist me with questions/concerns I had about my vehicle. Even though I reside all the way to Suffo The advisor Jamal was very helpful and was able to assist me with questions/concerns I had about my vehicle. Even though I reside all the way to Suffolk County I come to this location because the service and work done on the vehicle is excellent. More