Acura of Brooklyn

It was great the young lady that helped me was great I would always come there and let everyone no that its a experience that was wonderful I'm not not sure if thats the name but it was a young lady that I would always come there and let everyone no that its a experience that was wonderful I'm not not sure if thats the name but it was a young lady that helped me at the service More

So bad experience I sent my Acura MDX 2014 on April 19th am. to Acura MDX Brooklyn service department to fix my car because all the warning lights are on in my dashboar I sent my Acura MDX 2014 on April 19th am. to Acura MDX Brooklyn service department to fix my car because all the warning lights are on in my dashboard, they told me it's a transmission problem, so after they fixed and I paid the money and leave , just one hour later ,the same problem happen again! I sent it back to them , now this time they said it's a engine problem.. the merchanic is so impatient and say that's my fault because I didn't change the air filter and good mantainness and causes the engine problem, that is so ridiculous,I owned 1 car before and I have the common sense, air filter and break paddle it will not cause the engine problem, I told the mercanic maybe it's a system problem, he say no , it's a engine problem I have to wait, so I wait overnight until tomorrow 11am, it's already past one day , now the mercanic say it,s a system problem, I have to wait , what you mean? I already told him it's a system problem , u spent one day to tell me it's a system problem and still need a long time to fix it? I tell him I am living on this car because I work on it , I making money on it , you gotten tell me how long , one day one week or one month, so I can make plan B to go on to live, the mercanic name Joigi said he don't know he can't not tell me and just complain him he don't care More

A great experience! Ms. Alicia Cason took down my information and kept me up to date with what was happening! Alicia was very professional and explained the issue with my Ms. Alicia Cason took down my information and kept me up to date with what was happening! Alicia was very professional and explained the issue with my vehicle. My experience this time was better than my last visit, so I was very happy with the service and timing of my repairs. More

Busy but efficient My car needed servicing and Richard was exemplary in knowledge, service and professionalism. I will visit again when the car needs its inspection as My car needed servicing and Richard was exemplary in knowledge, service and professionalism. I will visit again when the car needs its inspection as I was quoted a time for servicing and it was adhered to with minutes to spare. Thanks for a job well done. More

Good Service Exprience I was met by the advisor within 10 minutes of my appointment. Was told that due to the volume of work that my wait time would be approximately 2-2.5 I was met by the advisor within 10 minutes of my appointment. Was told that due to the volume of work that my wait time would be approximately 2-2.5 hours. The recommended work was completed and I had my car back in less that 1.5 hours. The advisor was pleasant and professional. More

Inspection and routine maintenance Richard was the technical account manager and was a pleasure to work with. He gave me regular updates to the work being done on my MDX. (Coolant and d Richard was the technical account manager and was a pleasure to work with. He gave me regular updates to the work being done on my MDX. (Coolant and differential changes.) Picked up my washed vehicle and all with a smile. He was genuinely interested in delivering a great customer experience. A replacement part was needed for my running board. He stated he would contact me as soon it was delivered to set up an installation time. More

recent service I use this Acura dealership for servicing my MDX. Will continue to do so. This dealership is not as "fancy" as suburban dealerships but I've been very I use this Acura dealership for servicing my MDX. Will continue to do so. This dealership is not as "fancy" as suburban dealerships but I've been very satisfied with their quality of work. More

Air Bag Recall My experience with Acura of Brooklyn, the advisors were professional and very knowledgeable about the reasoning for my visit to Acura, I brought my My experience with Acura of Brooklyn, the advisors were professional and very knowledgeable about the reasoning for my visit to Acura, I brought my vehicle for an air bag recall, my advisors explained in detail and in simple terms of why the recall was nessecary. More

Good service Very good service is provided at Plaza Auto MAll. Will definitely return there for service in the future. Everyone very helpful. Thank you for service Very good service is provided at Plaza Auto MAll. Will definitely return there for service in the future. Everyone very helpful. Thank you for service. More

Good job Since I brought my Acura TLX I've came to this Brooklyn Acura service center. The employees are knowledgeable and polite. I never have no issues when Since I brought my Acura TLX I've came to this Brooklyn Acura service center. The employees are knowledgeable and polite. I never have no issues when my car is given back to me. Three out of the four times I've been here I've recommended for Alica to be my service advisor. She's friendly, polite and always keeps me abreast of what's going on with my car. I will definitely be back here again. More