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Acura of Brookfield - Service Center

Brookfield, WI

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852 Reviews

852 Reviews of Acura of Brookfield - Service Center

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March 22, 2016

Very good service. Staff does a very good job with my vehicle and they're very friendly. When I leave the car is allways wash and shining. Also dealership follow up with More

by Tishacura
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Parker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Krier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Fiedler
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Kaemmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2016 -

Acura of Brookfield responded

Thank you so much for sharing your experience with Acura of Brookfield. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Annie Kawczynski Business Development Manager

March 21, 2016

Better than all the Acura dealers in Chicago. Adam Schersing and Colin Fielder in service are awesome. No fluff, just facts. I know that I'm not going to be up-sold on services that I probably don More

by neurocity
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Colin Fiedler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Glavan, Adam Schersing
March 11, 2016

Oil change I really appreciate the car wash and clean inside of car! Soooo nice-especially in the winter! Waiting room clean and loved the latte! Thanks More

by Robertstad, cathy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Schersing
Mar 11, 2016 -

Acura of Brookfield responded

On behalf us all of us at Acura of Brookfield, I would like to thank you for sharing your experience and writing this review about our dealership! We will be sharing your feedback amongst our team. Annie Kawczynski Business Development Manager

March 04, 2016

Great service I took my Acura in for service and they got me in at the time of my appointment. Dan, the service advisor was great. The service was done in a timely More

by Satisified customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Surges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2016 -

Acura of Brookfield responded

Hearing that you had great service is the best thing we could hope for! Your recommendation means a lot to us. Thank you Annie Kawczynski Business Development Manager

February 26, 2016

Beyond helpful and accommodating I made an on-line appointment for scheduled service, based on the reminder that appeared on my dashboard. After doing so, I received a call reviewin More

by Ann W
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Surges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2016 -

Acura of Brookfield responded

Thank you so much for your thoughtful review! We appreciate your time and the extra effort it takes to provide your feedback. We feel strongly that it’s important for our customers to hear firsthand from other customers about their positive experience. We appreciate your recommendation. Annie Kawczynski Business Development Manager

February 18, 2016

Exceptional Service I received personal treatment from Dan in helping diagnosis a problem with a dashboard light. He took care of it promptly, provided a loaner, and fix More

by Barb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Surges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2016 -

Acura of Brookfield responded

Thank you so much for sharing your experience with Acura of Brookfield and Dan. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”. Thank you for your loyalty! Annie Kawczynski Business Development Manager

February 10, 2016

Excellent service at Acura of Brookfield Acura of Brookfield provided me with the best new car buying experience of my life. They continue the same excellent experience with service. The se More

by Chacha
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Schersing
Feb 10, 2016 -

Acura of Brookfield responded

Thank you for sharing that you encountered your best buying and excellent service experience with Acura of Brookfield. We look forward to seeing you again in the near future. Annie Kawczynski Business Development Manager

January 28, 2016

Repair service was excellent and a loaner car was provided. The cost of the repair marched the cost estimate provided by the service person at the time. More

by ken123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
None, David Osterhaus
Jan 29, 2016 -

Acura of Brookfield responded

Thank you for taking the time to share your excellent experience. We look forward to seeing you again! Annie Kawczynski Business Development Manager

January 12, 2016

Annual service, oil change Came in for an oil change. While there,the software was upgraded which we very much appreciated. Always satisfied with the efficiency of the process. More

by Dab1300
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Bravata
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Parker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Fiedler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 12, 2016 -

Acura of Brookfield responded

Thanks so much for your review and the stars! Annie Kawczynski Business Development Manager

January 08, 2016

A1 Service call I brought my car in for a regular service call, which was of course handled efficiently and timely. That is nice and somewhat expected, but the way I More

by gailhow
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Bravata
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Krier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Vasos , Adam Schersing
Jan 08, 2016 -

Acura of Brookfield responded

On behalf us all of us at Acura of Brookfield, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with Gary, John, Rich and Adam. We will be sharing your feedback amongst our team and we appreciate the stars! Annie Kawczynski Business Development Manager

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