Acura of Brookfield - Service Center

First visit to the new remoded facility, it is very nice. Just an oil change and tire rotation. Service here has always been good. Very nice people to work with. I have owened 3 Acura's over the last 12 years Just an oil change and tire rotation. Service here has always been good. Very nice people to work with. I have owened 3 Acura's over the last 12 years , all purchased from this dealer. All have been a very good experience. I still go back, even though my car is off of warranty, for service. More

Service Plus Routine service visit with additional service. Air bag recall issue was taken care of and a "transmission/power train" noise was addressed. Both of th Routine service visit with additional service. Air bag recall issue was taken care of and a "transmission/power train" noise was addressed. Both of these issues were addressed at no cost to me. Both covered under warrantee. Because the "fixes" took additional for parts, I was given a loaner vehicle. My car was ready the next day. Dealership staff was friendly, helpful, and knowledgable. More

Great service and professional I came in for a major repair recently. The new part that was placed in my acura mdx was detective. The associate called me at work saying it would tak I came in for a major repair recently. The new part that was placed in my acura mdx was detective. The associate called me at work saying it would take them a few more hours to complete the repair. They repaired my acura mdx, also did a discounted oil change, passenger airbag recall, and car wash. What put this 5 star rating over the top was they cleaned up my engine by wiping up grease and stains on hoses, etc. Awesome More

I had a problem with the charge for service, Overcharge for service was resolved in my favor after complaining. The parts price included installation time which was not accurate. My credit card Overcharge for service was resolved in my favor after complaining. The parts price included installation time which was not accurate. My credit card will be reimbursed for over charge. More

Poor Communication The Adviser and Management weren't voluntarily forthcoming with information. Most importantly, an explanation of service and possible corrective actio The Adviser and Management weren't voluntarily forthcoming with information. Most importantly, an explanation of service and possible corrective actions. Multiple attempts were made to get a proper explanation from management. After 2-3 weeks lapsed, I escalated my concerns to Acura Corporate who did an excellent job facilitating a response from the dealership. More

Maintenance This was my first service visit and I was thoroughly pleased. The service rep kept me up to date on the work being done and reviewed my vehicle servic This was my first service visit and I was thoroughly pleased. The service rep kept me up to date on the work being done and reviewed my vehicle service report when completed. More

Brake repair I was at the service area 1 hour late than my appointment. But they were nice to take my order to change my car brakes. Also I requested to check up o I was at the service area 1 hour late than my appointment. But they were nice to take my order to change my car brakes. Also I requested to check up other issue in the front part of my car. There was noisy for a while when I started the car. They leased me their new car, ACURA RDX, fixed noisy issue, changed the brakes. Billing was reasonable, fixing noise was no charge. I will use this service again. More

Acura of Brookfield The service department at this dealership is always professional and complete. They run the service that is required and I have never had to come bac The service department at this dealership is always professional and complete. They run the service that is required and I have never had to come back for any follow up service. More

Service at Acura of Brookfield is great, especially Gary! Professional, caring, prompt, courteous, just a few words to describe the service that I have received for the past 16 years. The new waiting area is Professional, caring, prompt, courteous, just a few words to describe the service that I have received for the past 16 years. The new waiting area is great too. More

Relaxed Atmosphere and Timely I took my 2013 ILX in for a standard oil change. During my consultation with Colin, I told him that I suspected a nail in the rear passenger tire and I took my 2013 ILX in for a standard oil change. During my consultation with Colin, I told him that I suspected a nail in the rear passenger tire and requested to have the service team take a look. Additionally, Colin let me know that they could also take care of my recalled air bag inflator while i was there. As promised, within 1 hour, all three items were addressed and I was on my way. More