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Acura of Brookfield - Service Center

Brookfield, WI

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852 Reviews

852 Reviews of Acura of Brookfield - Service Center

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July 09, 2021

Love this dealership - Always fast, friendly service! Waiting area is also great - plenty of seating and a private area if I need to work, along with refreshments. More

by CHRISTINEMORRIS10
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derrick Petrowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2021 -

Acura of Brookfield responded

Thank you for sharing this great feedback. We are happy to hear that you enjoy the seating options and refreshments when waiting for your service to be completed.

July 08, 2021

Quality service department and very straight-forward about what was needed for my car. They definitely will not over charge you for un needed service. More

by asmuseric
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Parker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Surges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Krier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Hoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Stawicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derrick Petrowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2021 -

Acura of Brookfield responded

Thank you for sharing this incredible review and recommendation.

July 08, 2021

We just bought our 3rd Acura car from this dealership. We live in Mequon, Wi which is good 30 min drive to this dealership, but we always prefer to do the car service at the service center. Everyone at the More

by OLKLEB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Parker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Surges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2021 -

Acura of Brookfield responded

Congratulations on your new Acura. Thank you for continued loyalty and sharing this great feedback about our service center.

July 07, 2021

Overall repair service was great,however I did not agree with the fact that I had to pay a diagnostic fee for this when there was an update to the engine, and transmission that was needed. I feel that this More

by tfimac9O97
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Parker
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Surges
4.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Krier
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Hoff
4.0
This rating includes all reviews, with more weight given to recent reviews.
David Stawicki
3.0
This rating includes all reviews, with more weight given to recent reviews.
Derrick Petrowski
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam
Jul 08, 2021 -

Acura of Brookfield responded

Thank you for taking my call to discuss your feedback in more detail. Your feedback is very important and allows us the opportunity to approve. Again, I would like to apologize for the cleanliness of our courtesy vehicle. This certainly should have been addressed prior to your use. Respectfully, Colin Fiedler Service Manager

July 06, 2021

We don’t live in southeastern WI any longer but are willing to make the drive to Acura of Brookfield. They set the bar for dealerships and service. In addition to having owned Acura’s, we have owned A More

by SBBRAUN4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Surges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Love Nora in scheduling!
Jul 08, 2021 -

Acura of Brookfield responded

Thank you for sharing this incredible review and recommendation about your past service experiences with our Service Team.

July 05, 2021

Best dealership in area....without question. They always do the absolute best! More

by tshipshock
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Colin, Adam (service) and Matt (business dev) are all the best!
Jul 06, 2021 -

Acura of Brookfield responded

Thanks for sharing this incredible review and recommendation.

July 04, 2021

Excellent repairs very helpful save your money I love Acura. More

by skyjones
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Parker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Krier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2021 -

Acura of Brookfield responded

Thanks for sharing this wonderful feedback.

July 02, 2021

Completed work quickly, very nice waiting space, I was able to set up my laptop and get lots of work done while I was waiting. More

by D
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Krier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2021 -

Acura of Brookfield responded

It is great to hear your service work was completed quickly and that you were able to get lots of work done while you wait.

July 01, 2021

Staff is always friendly and welcoming. Excellent work in a timely manner. I'm always able to get an appointment that works with my work schedule. We wouldn't take ours cars anywhere else! More

by JANICE.MCINTOSH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Surges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Hoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I don't recall her name, she was at the cashier window when i was picking up the loaner. (She used to work for Farmers) 5 stars for her too!
Jul 02, 2021 -

Acura of Brookfield responded

Thank you for sharing this wonderful review about your experiences with our Service Department.

July 01, 2021

Grateful people very professional they help and understand people needs ,very welcome too they really nice people .im proud to have an Acura vehicle no regrets ❤️ More

by LUIS_LOWRIDER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Surges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 02, 2021 -

Acura of Brookfield responded

Thanks for sharing this incredible review. We are happy to hear that you are a proud Acura owner!

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