Acura of Brookfield - Service Center

Outstanding Service We have been working with Acura of Brookfield for 7 years. Good sales team and outstanding service department. Knowledgeable, friendly and service min We have been working with Acura of Brookfield for 7 years. Good sales team and outstanding service department. Knowledgeable, friendly and service minded. They work hard to build relationships and not just run your car thru for the service revenue. We have considered other makes of vehicles, but we can’t leave because of the service department. Unquestionable ethics and morals...something hard to find in auto industry. More

Service Visit I have been going to Acura of Brookfield since 1991. They have been servicing both of my Acura owned vehicles and I purchased my last Acura from them I have been going to Acura of Brookfield since 1991. They have been servicing both of my Acura owned vehicles and I purchased my last Acura from them too. They have excellent customer service and have always been very accommodating to me. I did not have an appointment scheduled for the service I had yesterday but they fit me in and I was in and out pretty quickly. The service agents have always taken good care of me and always thoroughly explain what is going on with my vehicle. When people ask me why I take my car to a dealer to be serviced, it is because I trust them with my vehicle and their customer service is outstanding. More

Servicing of 2009 MDX that needed timing belt, water pump, s I particularly liked having the concierge service bring me a loaner car for the two days. Service was done as speedily as possible. Pricing is always I particularly liked having the concierge service bring me a loaner car for the two days. Service was done as speedily as possible. Pricing is always shocking on any car repair but for what they did, it was a fair price More

Quick service and nice waiting area It was my first visit. The environment was friendly. The whole shop was very clean. Check-in was quick and easy. The same was the check-out. Dan was a It was my first visit. The environment was friendly. The whole shop was very clean. Check-in was quick and easy. The same was the check-out. Dan was a great service advisor. More

First experience All went well and Adam is a good service adviser. Arrived on tome and wait was minimal. Enjoyed the hot chocalate! Hope future visits are like This All went well and Adam is a good service adviser. Arrived on tome and wait was minimal. Enjoyed the hot chocalate! Hope future visits are like This first visit. More

Quality experience as usual Colin is professional, helpful and genuinely concerned about the customer's concerns. The service prices are higher than what I think they should be; Colin is professional, helpful and genuinely concerned about the customer's concerns. The service prices are higher than what I think they should be; noted because of price comparison with quality full-service shops using Acura parts. More

Repair on new car For some reason glove compartment latch failed and seemed to be related to cold weather. Never had this happen in over a half century of driving. Of c For some reason glove compartment latch failed and seemed to be related to cold weather. Never had this happen in over a half century of driving. Of course it worked fine when I brought the car into the dealership! However a replacement part was ordered just in case. It happened again and I was given my preferred time for service appointment and the work completed. The personnel were very attentive and helpful. More

Very professional and prompt I called with a problem told to come right in Colin was very professional and informative on our first conversation He kept me up to date on progres I called with a problem told to come right in Colin was very professional and informative on our first conversation He kept me up to date on progress and was helpful when job was done More

Outstanding service Excellent service. Will take me without appointment. Always a loaner available if having major service work. Thoughtful and courteous staff. Comfortab Excellent service. Will take me without appointment. Always a loaner available if having major service work. Thoughtful and courteous staff. Comfortable waiting area. Highly recommend. More

Sudden failures It sure seems like cars have problems at the worst possible time. My driver-side headlamp went out just as dusk set in and the snow was beginning to It sure seems like cars have problems at the worst possible time. My driver-side headlamp went out just as dusk set in and the snow was beginning to fall. Of course, it had to be the lamp that was the least accessible. Fortunately, I was near the Acura of Brookfield dealership. I spoke with Gary Krier about getting in for a repair, but the shop was booked through the first half of the following week! Rather than have me leave the dealership under less than ideal conditions and with only one headlamp, Gary replaced the lamp himself, and I was on my way shortly. It is superior customer service and quality repairs that have made me a loyal customer. More