Acura of Brookfield - Service Center

Great Service Department Once again, as usual, I was thoroughly satisfied with my most recent vehicle service. The vehicle had several issues beyond the normal service and, Once again, as usual, I was thoroughly satisfied with my most recent vehicle service. The vehicle had several issues beyond the normal service and, for each of those issues, they investigated the problem, identified the solution, fully advised me of the answers, identified any applicable warranty claims and let me decide how to proceed. They were prompt and are always very courteous. I also like their complimentary conceirge service with free pickup and delivery with an available service vehicle. They really make Acura an even better choice. More

Great service. Buying a new or a CPO is tough The service department is the best, great waiting area and good feedback on progress of car. Trying to buy a car is difficult at best as they take a The service department is the best, great waiting area and good feedback on progress of car. Trying to buy a car is difficult at best as they take advantage of being the only dealer in 6o miles. More

Service was quick, easily understood and very easy Everything from making an appointment to leaving was easy. Everyone was very pleasant and positive. The amount of time it took was exactly what I was Everything from making an appointment to leaving was easy. Everyone was very pleasant and positive. The amount of time it took was exactly what I was told when I made the appointment. I have owned two Acura's for the past 12 years and the service has always been excellent. More

B1 Service Great Service but too long, almost 2 hours for a B-1 Service on a RDX. Friendly customer service and a great waiting area. Looked at the 2019 RDX. Great Service but too long, almost 2 hours for a B-1 Service on a RDX. Friendly customer service and a great waiting area. Looked at the 2019 RDX. More

Service Visit Was able to schedule service around my busy schedule. Staff was easy to talk to and called me with updates. Notified me of a service "sale" and coup Was able to schedule service around my busy schedule. Staff was easy to talk to and called me with updates. Notified me of a service "sale" and coupon I could apply. No complaints! More

Courteous, helpful, & professional I was in for routine service and as always treated professionally. I had a slight problem with some surface scratches on my car after I returned home I was in for routine service and as always treated professionally. I had a slight problem with some surface scratches on my car after I returned home. Gary Krier was more than happy to help me . They buffed them out beautifully. More

Consistent excellence I have been going to this dealer for service for 12 years. All personnel are courteous, friendly, and professional. Quality work is always done. I I have been going to this dealer for service for 12 years. All personnel are courteous, friendly, and professional. Quality work is always done. I have always been impressed by their consistency. More

Courteous, Kind and Cleanly The team of professionals at Acura of Brookfield is outstanding! Three qualities set this store apart from others: 1) courteous staff, 2) ethical trea The team of professionals at Acura of Brookfield is outstanding! Three qualities set this store apart from others: 1) courteous staff, 2) ethical treatment, and 3) cleanly and comfortable waiting areas. 1) Courteous staff. I have visited at all times of day-- 7:30 AM, 12:00 PM, 5:45 PM-- and the staff has always been friendly, courteous, and genuinely interested to help customers. The staff has been willing to go above and beyond their duties to assure quality treatment of customers. The staff seems to genuinely enjoy being at work each day, and this upbeat attitude is reflected in interactions with customers. 2) Ethical treatment. The automobile service industry has a huge potential for unfair or unethical treatment-- customers want to spend as little money as possible and service departments cannot always predict the issues "under the hood" and the labor time required to fix these issues. The Service Advisors at Acura walk customers through each area that could be fixed, any safety concerns if the work is not performed, and will call to update if additional costs are plausible. At Acura of Brookfield, I feel that the Service Advisors provide accurate assessments of expected costs and the service team makes every attempt to reduce cost of labor. 3) Cleanly and comfortable waiting areas. The furniture is very comfortable, and the area is very clean. There are plenty of snacks and beverages, and ample space for many customers to be seated comfortably. More

Oil change and tire rotation GREAT service!! They buffed the hood of the car, changed the oil, rotated the tires, applied rainx to the windshield and washed the car not to mention GREAT service!! They buffed the hood of the car, changed the oil, rotated the tires, applied rainx to the windshield and washed the car not to mention the breakfast bars, coffee AND complimentary back and neck massage!!! Unreal dealership!! More

Oil Change Terrible experience this last time at Acura. I came in for an oil change. The person that came to review my car/oil change with me spent more time t Terrible experience this last time at Acura. I came in for an oil change. The person that came to review my car/oil change with me spent more time telling me about how they refilled my windshield washer fluid than he did explaining the "multiple oil leaks in the oil pan". No one wants to hear about multiple oil leaks obviously but it was just so barely mentioned. And after he mentioned the oil leaks I told him that I had the oil pan replaced at Acura just last year (which he didn't know). Then he just moved on to other recommendations -- which I have since done at Firestone by Brookfield Square for cheaper (brake fluid flush / new cabin air filter). So, how can I have all these oil leaks in the oil pan anyway if I just spent like $600 getting it fixed/replaced last year? That really irked me. More