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Acura of Brookfield - Service Center

Brookfield, WI

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852 Reviews

852 Reviews of Acura of Brookfield - Service Center

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July 17, 2021

I always receive a pleasant greeting. The service team is responsive to my needs, the service is timely and the work done is explained. I am also told of items that might need repair or replaced in the near More

by vkboston0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Schersing
Jul 19, 2021 -

Acura of Brookfield responded

Thanks for sharing this wonderful feedback.

July 16, 2021

Friendly staff and thorough, efficient service. Always a good experience when bringing my car in for service, whether an oil change or more significant work is needed. More

by jenny18
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derrick Petrowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2021 -

Acura of Brookfield responded

Thank you for taking a moment to share about your past experiences with our Service Department.

July 16, 2021

Always an easy experience from start to finish! Everyone is kind and courteous. Wouldn’t go anywhere else. Thank you Brookfield Acura team 10 Stars! More

by Bonnie H
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Parker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Surges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Krier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Hoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Stawicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derrick Petrowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2021 -

Acura of Brookfield responded

Thanks for sharing this incredible review.

July 14, 2021

I like the reception area and the waiting area. The service people are very friendly and knowledgeable and always have a smile All in all, a good experience More

by Monica5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Krier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Hoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2021 -

Acura of Brookfield responded

We are happy to hear that you had a good experience and that you like our reception and waiting area.

July 13, 2021

Sorry! for the delay. As a first time Acura owner, I was impressed with your level of service. Derrick Petrowski was very accommodating and explained everything to me. Keep up this level of service. Thank Y More

by fender13560@att.net
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derrick Petrowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Meyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roger Meeker
Jul 19, 2021 -

Acura of Brookfield responded

Thank you for taking a moment to share about your recent service visit. We are thrilled to receive feedback like this.

July 12, 2021

Service department is awesome as usual. I got caught up at work at was almost an hour late to my appt. They still got me in and looked at my MDX. When the repair could not be completed on time, they brou More

by SDHEFLE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Surges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2021 -

Acura of Brookfield responded

It is great to hear about your incredible service experience. Thanks for sharing.

July 12, 2021

I brought my car here and all of my service here and always get good quality service here. I would probably buy my next car here. More

by gsteudeljr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Surges
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2021 -

Acura of Brookfield responded

Thank you for sharing this great review.

July 10, 2021

Preventative maint. B12. All items were explained. Investigation of air conditioning was done. Service was done quickly. Car was washed nicely. Loaner was nice. A little costly but I did not mind payi More

by jalmasi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Young man, don't remember his name.
Jul 12, 2021 -

Acura of Brookfield responded

Thanks for the wonderful feedback and trusting Acura of Brookfield to keep your TSX in top shape.

July 09, 2021

Consistently great service. Been with them 15+ years. Tried concierge service for first time and loved this option for its convenience. Everything clearly explained, no surprises. More

by GATORHARTZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Surges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2021 -

Acura of Brookfield responded

Thank you for your continued loyalty over the last 15+ years. We are thrilled to hear that you loved our Concierge Pick-Up and Delivery Service.

July 09, 2021

Derrick did a great job at getting my TL 2013 ready to roll for many more miles to come! He listened to what I wanted done and communicated to our service engineer to get it done efficiently and quickly. More

by Morgs3930
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derrick Petrowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2021 -

Acura of Brookfield responded

Thanks for sharing about your great experience with Derrick.

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