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Acura of Brookfield - Service Center

Brookfield, WI

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852 Reviews

852 Reviews of Acura of Brookfield - Service Center

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November 06, 2019

Always good Staff is always helpful and friendly. Very informative on what needs to be done and cost. Gary has been especially helpful over the many years I ha More

by DDSDOERN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Krier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Fiedler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Schersing
Nov 06, 2019 -

Acura of Brookfield responded

We’re glad that Gary has been able to address your service needs over the years. We appreciate you choosing Acura of Brookfield and look forward to servicing you again.

November 05, 2019

Major engine repair The service team at AoB diagnosed the issue with my vehicle and communicated my next step options clearly. Dan Surges kept me in the loop with all nee More

by APlus
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terry Truttschel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Surges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2019 -

Acura of Brookfield responded

Thank you for taking the time to share your service experience.

November 05, 2019

Good experience but service took longer than estimated The service was good and the waiting area was comfortable while offering plenty of complimentary snacks and drinks. I feel i may have been forgotten a More

by Mailing
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Krier
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2019 -

Acura of Brookfield responded

Thank you for taking the time to share your comments about our dealership.Even though your comments did not shine a positive light on our dealership, it is helpful to us in finding out where some of our weaknesses lie, whether in our personnel or our processes. We apologize for your experience and we appreciate your feedback.

November 05, 2019

Great and dependable people I can trust to be accountable. Adam is a great service advisor I can trust to always advise what's best for me. I know service will work to resolve any problems that I have that wer More

by Shoobs
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Schersing
Nov 06, 2019 -

Acura of Brookfield responded

It is wonderful to hear that Adam and Phill were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.

November 01, 2019

ILX Maintenance Friendly & professional service. Don’t mind waiting for 2 hour service. Check in regularly to let me know issues & timing of finish. I’ll be comin More

by leitl.dave_lori
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Schellinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Surges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2019 -

Acura of Brookfield responded

It’s great to hear that your visit with us earned a 5-star rating! It’s also great to know that it’s an experience you’d recommend to friends and family as well.

November 01, 2019

New tires Needed new tires and I am more than pleased with the recommendation. Excellent choice! I was not happy with service quality several years ago and More

by mraymonds
Recommend Dealer
Yes
Employees Worked With
Colin Fiedler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2019 -

Acura of Brookfield responded

This is great to hear, so happy you gave us another try. See you again!

November 01, 2019

Less than expected Had to wait beyond time promised. I had to seek a service tech and inquire about status. I believe my rep was with a customer and my needs got overl More

by Eva
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Schersing
Nov 04, 2019 -

Acura of Brookfield responded

I sincerely apologize for the level of service you received. Feedback like you have provided is one of the only ways we can improve.

November 01, 2019

Always Great Always courtesy, informative, and punctual. Kept me informed throughout the appointment and service was performed in the promised timeframe. Great val More

by JJC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ron Hoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2019 -

Acura of Brookfield responded

Thank you for taking the time to share your experience. We appreciate it!

October 29, 2019

Friendly, High Knowledge Professionals & Attention to detail The meeting of the Consultant, a few words to put me at ease. When provide my list of desires, he listened and requested consent to provide cleaning o More

by jcole23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Prep Staff, Jeff Ensweiler
Nov 04, 2019 -

Acura of Brookfield responded

We would like to thank you for your recommendations and for your review. Our team of professionals is dedicated to providing you with only the best there is to offer. It’s so nice to hear that we were able to make your experience a positive one.

October 25, 2019

Acura MDX Radiator replacement and two recalls. The work was done well and promptly. The loaner was nice. Colin was great to work with. Would recommend the More

by DJSLMURPHY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Colin Fiedler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2019 -

Acura of Brookfield responded

Thank you for your recommendation and your rating.

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