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Acura of Brookfield - Service Center

Brookfield, WI

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852 Reviews

852 Reviews of Acura of Brookfield - Service Center

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December 13, 2019

Efficient and friendly My first time here, after relocating from New Jersey, everyone helpful and professional, service preformed was in a timely manner. Adam was kind en More

by Debgomps
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ron Hoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Schersing
Dec 18, 2019 -

Acura of Brookfield responded

Thank you so much for sharing your experience with Acura of Brookfield and Adam. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!

December 13, 2019

Quick and efficient. An easy experience...got my vehicle in right away...Ron explained everything thoroughly and answered my questions easily. Car was washed and vacuumed More

by gumpabags
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ron Hoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2019 -

Acura of Brookfield responded

We appreciate you sharing your service experience, thank you.

December 13, 2019

extended life of TL High Tech 202,000 miles and rserious maintence only twice. Service personal are very professional and a pleasure to work with.. Car returned clean.waiting area More

by brian.walsh0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Colin Fiedler
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Stawicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peter Agnello
Dec 18, 2019 -

Acura of Brookfield responded

Sharing your experience with our service department is very much appreciated.

December 12, 2019

Courteous, efficient, friendly and competent This service department and their expertise and honesty is why I bought a 2nd Acura and will buy my next car from this dealership, too. More

by GLENN.BURY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Parker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Surges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Krier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Fiedler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Hoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derrick Petrowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Armitage , Adam Schersing, Jessy Alfaro, Brian Chilson
Dec 12, 2019 -

Acura of Brookfield responded

On behalf us all of us at Acura of Brookfield, I would like to thank you for sharing this great review about our dealership! Thank you!

December 12, 2019

Quality service Diagnosed problem and part replaced quickly.Waiting area clean and comfortable. Everyone is friendly. The show room is exceptional with all the cars o More

by baldeagle1bl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stuart Beispiel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rich Bravata
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Krier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Baker
Dec 12, 2019 -

Acura of Brookfield responded

Thank you for taking the time to write this review, we appreciate it!

December 12, 2019

A1 service Ron explained what the A1 service would cover + the cost. After service Ron reviewed the work including the Multi-point Inspection equals Five Stars More

by ANNSTYS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Schellinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Fiedler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Hoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2019 -

Acura of Brookfield responded

Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Thank you.

December 10, 2019

Maintenance Thank you for the quick service!! I appreciated the call about my tires and the need for new tires. Most of all it worked out perfectly that you could More

by dmdefnet
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ron Hoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2019 -

Acura of Brookfield responded

It’s great to hear that your visit with us earned a 5-star rating! It’s also great to know that it’s an experience you’d recommend to friends and family.

December 09, 2019

Great place to be Amazing staff, keep up the good work! First time there and loved it, service was fast and most importantly, reliable!! You guys are awesome! See you s More

by Paulwietzel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Ensweiler
Dec 09, 2019 -

Acura of Brookfield responded

Thank you so much for sharing your experience with Acura of Brookfield. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!

December 06, 2019

Great Service Friendly & easy to work with. No apt to fix a tire and they gave me a car as they fixed mine. Hassle free day- thank you! More

by John Z
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Surges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Glavan
Dec 06, 2019 -

Acura of Brookfield responded

Thank you for taking the time to share your experience.

December 06, 2019

Went in for a warranty issue, came out with new issues Went in for a warranty issue, came out with a bigger issue, now everything is fixed, hopefully. Appreciate that fact that acura always has a courtesy More

by agatka2044
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Adam Schersing
Dec 12, 2019 -

Acura of Brookfield responded

So happy to have been able to rectify the issue as customer satisfaction is paramount at Acura of Brookfield.

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