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Acura of Brookfield - Service Center

Brookfield, WI

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852 Reviews

852 Reviews of Acura of Brookfield - Service Center

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January 09, 2020

We have been going to this dealership for the last 13 years or so. We have always been treated with respect and a smile, regardless if the fact that our Acura was purchased used. This treatment is the re More

by PDODULIK
Recommend Dealer
Yes
Employees Worked With
Derrick Petrowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Schersing
Jan 09, 2020 -

Acura of Brookfield responded

We strive for customer experiences like this, and could not be more pleased. We truly appreciate your business and hope to continue to work with you for years to come. Thanks for sharing your experience.

January 08, 2020

Fast friendly service, no one ever makes me feel pressured to do additional maintenance, but rather provides me the needed information , which I can refer to at a later point of my choosing. Thank y More

by Matter
Recommend Dealer
Yes
Employees Worked With
Ron Hoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Schersing
Jan 09, 2020 -

Acura of Brookfield responded

Thank you for taking the time to write this review and for sharing your experience.

January 08, 2020

It was a pretty good experience, until a week after we bought it. It had to go in for service issues. My wife was a little disappointed. More

by SKTPB
Recommend Dealer
Yes
Employees Worked With
Steve Armitage , Adam Schersing, Roger Meeker
Jan 10, 2020 -

Acura of Brookfield responded

It is unfortunate that the timing was not ideal and that this occurred shortly after delivery. I am happy to say that we could get you in right away and provide you with a loaner while the service was completed. I will be happy to assist you should you have any other questions or need assistance from us. Thank you. Annie Kawczynski 262-439-6020

January 03, 2020

Awesome customer service From the time I entered the service bay to the time I paid my bill the customer service was amazing. I can not remember being treated this well at a s More

by Kathiebrzez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derrick Petrowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danielle Adrian
Jan 06, 2020 -

Acura of Brookfield responded

Thank you for taking the time to share your experience!

January 03, 2020

Great Service An immaculate facility and professional, friendly staff. Having a courtesy car for a long appointment was great and car was done just as I returned wi More

by Vbclarke
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike, I think is person who took me to courtesy car. He was so very friendly. , Adam Schersing
Jan 06, 2020 -

Acura of Brookfield responded

On behalf us all of us at Acura of Brookfield, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with Adam.

January 01, 2020

Efficient, friendly service Took my car in for its routine service. Drove the loaner car to the nearby mall for lunch and shopping. Gary called me when my car was ready. He expla More

by drkerb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Krier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2020 -

Acura of Brookfield responded

Thank you for taking the time to share your experience.

January 01, 2020

Major Surgery, patient doing great Our MDX underwent the excessive oil consumption update with pistons and rings. Aside for a delay to get parts, Dan did a great job to get us in and ba More

by Mjankowski0802
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Surges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2020 -

Acura of Brookfield responded

Thank you so much for sharing your experience with Acura of Brookfield and Dan. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you.

January 01, 2020

Great job everyone that worked on my car great dealership very friendly service advisors and technicians I will definitely come back for another oil change More

by MATK9RET
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Cohen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Hoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Stawicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derrick Petrowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Glavan, Shon Nix, Alex Opio
Jan 02, 2020 -

Acura of Brookfield responded

We appreciate hearing that you were pleased with our service and that you will be back!

December 31, 2019

Outstanding customer service The sales and service department at Acura of Brookfield have consistently provided excellent customer service since I purchased my first Acura. Dan an More

by KCP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Surges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 31, 2019 -

Acura of Brookfield responded

We appreciate your feedback. Thank you and Happy New Year!

December 27, 2019

Friendly, knowledgeable and fair. Got me in early for my service appointment and clearly explained the work and costs. No surprises. No “recommendations”. They just did the work I wen More

by Kathy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Schersing
Dec 27, 2019 -

Acura of Brookfield responded

Thank you so much for sharing your experience. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!

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