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Acura of Brookfield - Service Center

Brookfield, WI

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852 Reviews

852 Reviews of Acura of Brookfield - Service Center

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February 04, 2020

White glove service at a reasonable price. Adam was able to accommodate my request to have the car back so I wouldn’t have to be without a vehicle while we waited for the part to come in More

by Steve
Recommend Dealer
Yes
Employees Worked With
Adam Schersing
Feb 04, 2020 -

Acura of Brookfield responded

Thank you for taking the time to share your experience and for the recommendation.

February 03, 2020

Service treatment of customers is polite and very professional!! It is really nice coming in to such a welcoming establishment! Really good waiting area in which to wait. More

by ALANBATEMAN7469
Recommend Dealer
Yes
Employees Worked With
Colin Fiedler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2020 -

Acura of Brookfield responded

We appreciate you sharing your service experience with us and others and we look forward to servicing your vehicle in the future.

February 01, 2020

Colin was awesome! Thank you for helping my wife out with our RDX issues! He went above and beyond to make sure we were taken care of. More

by mattboivin
Recommend Dealer
Yes
Employees Worked With
Colin Fiedler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2020 -

Acura of Brookfield responded

Thank you for taking the time to share your comments about Colin. He is a valuable team member that goes above and beyond to meet our client’s needs, and we are so pleased that was your experience.

February 01, 2020

Love dealership. Not unhappy but 2+ hours for an A-1 and small recall seemed rather long. Otherwise all good and will be back next week. More

by TMCAD531
Recommend Dealer
Yes
Employees Worked With
Adam Schersing
Feb 03, 2020 -

Acura of Brookfield responded

Thank you for taking the time to provide us with this feedback, we appreciate it.

January 31, 2020

remote start Came in to have a remote start installed on my car! Best choice I've ever made! Was in and out with in an hour or so and my car starts up and is war More

by Mike
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Colin Fiedler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2020 -

Acura of Brookfield responded

We strive for customer experiences like this, and could not be more pleased. We truly appreciate your business and hope to work with you for years to come.

January 30, 2020

Timing belt, oil change, repair brake They do a nice job. A little on the pricey side, but it is an Acura. Really flexible with loaner car return. Dan Sturgis is a good service advisor. More

by dhammelman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Surges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roni
Jan 30, 2020 -

Acura of Brookfield responded

Thank you for taking the time to write a review and share your experience.

January 29, 2020

Excellent customer service and fast service from Gary and the cashier. I have always praised the customer service I have received at this Acura dealership More

by SANDRASWAN24
Recommend Dealer
Yes
Employees Worked With
Gary Krier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2020 -

Acura of Brookfield responded

Thank you for taking the time to share your service experience at Acura of Brookfield. Your recommendation is appreciated.

January 29, 2020

B12 and splash gard replacement all went well. Per usual going into a dealership is a bit more expensive. BUT service here is very fast and they get things done in a timely manner. A More

by Cassie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Surges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2020 -

Acura of Brookfield responded

Thank you so much for sharing your experience with Acura of Brookfield. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!

January 29, 2020

Very good service experience!! There were no surprises as far as the recommended work to be done, the estimated cost & I was kept informed by Gary along the way as to where my vehic More

by kdm0712
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Krier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2020 -

Acura of Brookfield responded

Great to hear - thanks for sharing!

January 28, 2020

Good experience Great overall experience! Gary followed up with me via phone to keep me informed. Courtesy car is a nice option. They completed all necessary work. More

by Jeff Brookfield
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Krier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2020 -

Acura of Brookfield responded

Thank you for sharing your experience with us.

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