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Acura of Brookfield - Service Center

Brookfield, WI

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852 Reviews

852 Reviews of Acura of Brookfield - Service Center

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March 16, 2020

Very happy with service. Very professional and explained exactly what needed to be done. Never felt they were trying to ipsell me on something that wasn’t currently required. I have lived in the area for al More

by Link182
Recommend Dealer
Yes
Employees Worked With
Dan Surges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2020 -

Acura of Brookfield responded

Thank you for sharing your experience and for your loyalty to Acura of Brookfield.

March 12, 2020

Excellent service. My Acura car was towed in. Brake light was on. Dan Surges handled everything in a professional manner and kept me updated about the service More

by Mary Ann George
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Surges
Mar 12, 2020 -

Acura of Brookfield responded

Thank you for writing this review. It is great to hear that Dan was able to provide you an excellent service experience.

March 11, 2020

Colin greeted me quickly and pleasantly as I drove my car into the service area. He always demonstrates a positive attitude and willingness to meet my needs as a customer. I have been bringing my vehicles to More

by VlB
Recommend Dealer
Yes
Employees Worked With
Dan Surges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Krier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Fiedler
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Stawicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2020 -

Acura of Brookfield responded

We would like to thank you for your recommendation and for this amazing review. Our team of professionals is dedicated to providing you and everyone else who visits Acura of Brookfield with only the best there is to offer. It’s so nice to hear that Colin and the rest of our service team helped to make your many service experiences positive. Thank you.

March 11, 2020

excellent service from arriving to picking up car to go home with warm greeting from Dan Surges and explaining what needed to be done. The lady behind the des More

by BUCKYMD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Surges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : nice lady who handled the loaner and charges
Mar 12, 2020 -

Acura of Brookfield responded

Hearing that you had “ an excellent" experience with Dan and Roni is the best thing we could hope for! Your recommendation means a lot to us.

March 10, 2020

Great service experience, no surprises! Dan Surges Great service experience, no surprises! Dan Surges wrote the order and explained everything well. Final cost was less than estimate. I'll definit More

by donsladek
Recommend Dealer
Yes
Employees Worked With
Dan Surges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2020 -

Acura of Brookfield responded

We appreciate you sharing your service experience with us and others and we look forward to servicing your Acura again in the future. Thank you.

March 10, 2020

I appreciate the service, including, but not limited to the availability of a loaner vehicle during the repair process! Dan was very helpful and understanding. More

by Tgrizzer
Recommend Dealer
Yes
Employees Worked With
Dan Surges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2020 -

Acura of Brookfield responded

We strive for customer experiences like this, and could not be more pleased. I will make sure that Dan knows how pleased you are with his service. Thank you.

March 07, 2020

Service people handled the service requirements quickly while keeping me fully informed want was going on at all times, it is something l have come to ecpect. Excellent service.resonable pricing. No o More

by Service I have come to expect
Recommend Dealer
Yes
Employees Worked With
David Stawicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2020 -

Acura of Brookfield responded

Thank you for taking the time to write about your experience. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.

March 06, 2020

Colin and Dave were very helpful - explained the service - helped with tire purchase - overall the service was great - and I left with clean shiny car More

by EMMYBETHH
Recommend Dealer
Yes
Employees Worked With
Colin Fiedler
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Stawicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2020 -

Acura of Brookfield responded

We appreciate your feedback and your recommendation.

March 05, 2020

When pulling up to the service dept, it always appears clean and there is no waiting to be helped. Colin is a professional and a nice guy too! More

by mschock10
Recommend Dealer
Yes
Employees Worked With
Colin Fiedler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2020 -

Acura of Brookfield responded

Thank you for sharing your experience with Colin.

March 05, 2020

I was disappointed with paying $296.60 for an oil change, wiper inserts and a tire issue that was never resolved in prior visits. I know there was also a brake inspection but this is an excessive charge in m More

by rippleterry
Recommend Dealer
No
Employees Worked With
Adam Schersing
Mar 16, 2020 -

Acura of Brookfield responded

Thank you for the review. We would like the opportunity to discuss this with you. Please call either Service Manager Jeff Ensweiler or General Manager Mike Baker at 262-785-1918. We appreciate your business.

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