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Acura of Brookfield - Service Center

Brookfield, WI

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852 Reviews

852 Reviews of Acura of Brookfield - Service Center

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August 03, 2021

Great service and a very friendly staff. Got me in and out for an oil change within a short period of time. Also, clean and beautiful waiting room. More

by jerryrobin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ron Hoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derrick Petrowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2021 -

Acura of Brookfield responded

Thank you for the wonderful feedback from your recent service visit.

August 03, 2021

Acura of Brookfield has got to be one of the best car dealerships I have ever had an experience with. From the personnel taking care of the service to the person cashing us out, everyone is incredibly fo More

by LGULGOWSKI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Schersing
Aug 05, 2021 -

Acura of Brookfield responded

Thank you for taking a moment to share this wonderful feedback.

August 03, 2021

Didn’t wait longer and received excellent service! Thank you XXX not going to just add words to to you finish this review XXX STUPIDIDEA 25 word minimum and almost made me not do the survey!! More

by MARKS0813
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derrick Petrowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam
Aug 03, 2021 -

Acura of Brookfield responded

Thank you for sharing this great feedback from your recent service visit.

August 02, 2021

Roni at the service checkout went beyond her job in helping me resolve a paperwork issue which I really appreciate. Colin and Dan were outstanding in helping me with the repair and process. Thank you More

by EE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Surges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Fiedler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2021 -

Acura of Brookfield responded

Thanks for the wonderful feedback from your recent service visit.

August 02, 2021

I’ve been coming here for many years, never had any issues. They have Great customer service. Everyone is friendly and knowledgeable, if there is something they don’t do they can point you in the right More

by Brittany
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derrick Petrowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2021 -

Acura of Brookfield responded

Thank you for sharing. We appreciate your continued loyalty.

July 31, 2021

Service was excellent as I would expect from Acura after being a customer for many years. Only issue is that your parts abs labor pricing is too expensive which may lead me to other car manufacturers for More

by TLS Owner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Schersing
Aug 03, 2021 -

Acura of Brookfield responded

Thanks for your continued patronage of the Acura brand and Acura of Brookfield. We continually try to stay competitive with our parts and labor pricing within the local market and also strive to provide excellent service with the very best factory-trained Technicians available. We would like to know more about your pricing concerns so we would appreciate that you reach out to Service Manager Colin Fiedler at 262-785-1918.

July 30, 2021

Near my home, friendly, always solves my issues, complimentary car wash is important! Good selection for another Acura! Waiting area is always clean w/ nice selection of products! More

by gattouna
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Parker
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Hoff
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 30, 2021 -

Acura of Brookfield responded

Thank you for sharing this wonderful feedback.

July 30, 2021

Always a good experience here. Always friendly and trustworthy. They are consulting and never push service I don’t need. I find a lot of value here. More

by TIM.D.MIERENDORF
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Stawicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2021 -

Acura of Brookfield responded

Thanks for sharing this incredible review.

July 29, 2021

Service and sales people work very hard to solve any problem. They listen carefully and are attentive to our needs. Cashier is a friendly person and works quickly to complete our transaction. More

by JOHN@TMCMARKETING.COM
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Bravata
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Surges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Krier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 30, 2021 -

Acura of Brookfield responded

We appreciate this wonderful feedback.

July 29, 2021

Great service. Colin got the more difficult parts to find for my ‘98 NSX without issues. He made quality recommendations in further service to protect my classic in its pristine condition. I will be back in More

by smurftone
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Colin Fiedler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 30, 2021 -

Acura of Brookfield responded

Thank you for sharing this great review about your experience with Colin.

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