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Acura of Brookfield - Service Center

Brookfield, WI

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852 Reviews

852 Reviews of Acura of Brookfield - Service Center

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June 20, 2020

Great service I would like to trade in my vehicle if that would be possible a fair trade in. My service guy was excellent I just wished they would have fixed it. Thank you More

by myracle16
Recommend Dealer
Yes
Employees Worked With
Adam Schersing
Jun 22, 2020 -

Acura of Brookfield responded

Thanks for sharing about your recent service visit. Our Sales Department will be happy to discuss trading in your vehicle. Please contact us at 262-565-6501 to discuss in more detail.

Jun 22, 2020 -

myracle16 responded

Is there a dealer in Illinois due to Covid-19 I can’t find housing. So I’m staying with a relative in Illinois.

June 19, 2020

Great work and the costumer service was excellent, Colin was awesome to work with and delightful, thanks again! Definitely will be returning when I need to! More

by Paulwietzel
Recommend Dealer
Yes
Employees Worked With
Colin Fiedler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2020 -

Acura of Brookfield responded

Thanks for this excellent review and recommendation.

June 19, 2020

Treated like family. Warm, friendly and professional environment. Excellent service from the time you enter until the time you leave. Especially appreciate the gentleman who showed me how to shift the c More

by nancy_billinghurst
Recommend Dealer
Yes
Employees Worked With
Dan Surges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Front desk gal gets 5 stars. I don’t recall her name.
Jun 22, 2020 -

Acura of Brookfield responded

Thank you so much for sharing your experience from your recent visit.

June 18, 2020

Prompt service at the appointed time. Provided a safe place to wait due to the pandemic. Service person wore a mask as I did also. Work was done under warranty so the price was great More

by EUBANK2
Recommend Dealer
Yes
Employees Worked With
Colin Fiedler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2020 -

Acura of Brookfield responded

Thank you for taking a moment to share about your recent service visit.

June 17, 2020

The service work is always excellent and the staff is very informative, courteous and prompt to return calls. It is pleasure to work with this dealership. More

by NEHELD888
Recommend Dealer
Yes
Employees Worked With
Dan Surges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2020 -

Acura of Brookfield responded

Thank you taking a moment to provide this great feedback.

June 17, 2020

Excellent service. Car runs better than ever. But this 25 word minimum business is for the birds! I mean really for the birds. There, that’s just over 25 words. More

by Richard
Recommend Dealer
Yes
Employees Worked With
Gary Krier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2020 -

Acura of Brookfield responded

Thank you for the feedback and yes we do agree that his 25 word minimum should be changed. Thanks for filling in the words to share.

June 17, 2020

The staff was extremely friendly and service was done in a quick and swift manner. Thank you for the car wash and vacuum of the interior too! More

by MKTHIBERT
Recommend Dealer
Yes
Employees Worked With
David Stawicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2020 -

Acura of Brookfield responded

We appreciate you sharing about your recent service experience.

June 14, 2020

I went in to have a clear covering put on to protect the hood of the car. Even though I don’t have an Acura they were extremely nice and professional. They let me know that they do service all males of c More

by kmprice3
Recommend Dealer
Yes
Employees Worked With
Derrick Petrowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Chilson
Jun 15, 2020 -

Acura of Brookfield responded

We would like to thank you for your feedback and this great review.

June 14, 2020

Same as always - outstanding! I made an appointment to bring my Acura in for service and the process couldn't have gone smoother. I checked in with Colin, asked and answered a few More

by DSEEL123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Colin Fiedler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Ensweiler
Jun 15, 2020 -

Acura of Brookfield responded

We appreciate you taking a moment to share this great feedback.

June 12, 2020

Very efficient dealer, but somewhat dismissive of my specific complaints about the 2017 RDX. Good follow up after the visit, and good work building personal relationships with customers. More

by Finwiz
Recommend Dealer
Yes
Employees Worked With
Dan Surges
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Schersing
Jun 16, 2020 -

Acura of Brookfield responded

Thank you for writing this review and providing feedback from your recent service visit. If there is any concerns we did not address, please contact me directly and I will be happy to discuss these with you. Sincerely, Jeff Ensweiler Service Manager 262-439-6036

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