Acura of Brookfield - Service Center

Excellent service ,professional staff.Usually find the cause of the problem and fix it correctly the first time.I have purchased many cars from the dealership cause of the problem and fix it correctly the first time.I have purchased many cars from the dealership More

Excellent service but no mask! As always, I got excellent service for my RDX. Because of the COVID-19 pandemic, a loaner was brought to my home. BUT: The service person was not we As always, I got excellent service for my RDX. Because of the COVID-19 pandemic, a loaner was brought to my home. BUT: The service person was not wearing a mask and said nothing about whether the loaner had been sanitized before it was brought to my home. I did so myself. When he came to bring my car I mentioned that I'd have hoped he wear a mask. Also, I wasn't told whether my car had been sanitized after it was serviced. I would have hoped this factor would have been addressed by a dealership with your reputation. More

First time visit. Overall good experienceOnline First time visit. Overall good experience Online appointment system works good. Car was delivered back clean. Seems like everything I asked for was First time visit. Overall good experience Online appointment system works good. Car was delivered back clean. Seems like everything I asked for was completed. Clean place More

The man (?) who fixed the dent on my car by far exceeded my expectations. It looks great. Excellent service. Congratulations!! Keep up the good work. my expectations. It looks great. Excellent service. Congratulations!! Keep up the good work. More

I had large oil stains on my garage floor after the ring job due to the oil consumption recall. I have the pics. The only explanation I got was the gasket on the oil filter was folded over and the te job due to the oil consumption recall. I have the pics. The only explanation I got was the gasket on the oil filter was folded over and the tech didn’t see it. How does that happen when anyone who does an oil change knows to oil the gasket before putting the filter on? I was left with puddles of oil to clean up and a shrug from the poor service guy who tried to explain it and said it happened before. Second, the first time I tried to check my oil level, which was a couple of weeks after my service, both struts were bad and could not support the hood. I was told they were wear and tear parts and I could only buy new ones. No one would cover them. How do they fail only after I get the car serviced?? It is an amazing coincidence that they failed sometime between everything being reassembled and the first time I opened the hood because I never had a hint of an issue the three years prior. More

Came in for an oil change. Accura of Brookfield got me taken care of with a high level of confidence in the work preformed. Thanks taken care of with a high level of confidence in the work preformed. Thanks More

As always Dan S. Is helpful knowledge truly an professional. We have trusted and worked with Dan for many many years and he has never let down professional. We have trusted and worked with Dan for many many years and he has never let down More

I like this Acura dealership. it is a nice place to go for Acura service and to check out new models. Nice ones in display. for Acura service and to check out new models. Nice ones in display. More

Great service team who gets to know their customers. Adam asked questions that helped isolate the issue so troubleshooting was focused. After identifying the problem, I received a call and we discussed detai asked questions that helped isolate the issue so troubleshooting was focused. After identifying the problem, I received a call and we discussed details of the service required and cost. Once completed, Adam called and asked if I wanted an oil change now or if I preferred to wait. So thoughtful! He saved me a trip a couple weeks later by doing the oil change then. Thanks for that! More

Great customer service. Even through the Covid-19 restrictions. I needed my brakes done and tires repaired. They got me an appointment quickly and gave me a courtesy car while they did my services. P restrictions. I needed my brakes done and tires repaired. They got me an appointment quickly and gave me a courtesy car while they did my services. Professional, convenient and so helpful. Love this dealership. Definitely recommend them. More