Acura of Brookfield - Service Center

It is Acura of Brookfield’s standard operating procedure to be efficiently customer engaged and friendly. They are thorough in there process, diagnosis & recommendations to keep my car running. Every visit to be efficiently customer engaged and friendly. They are thorough in there process, diagnosis & recommendations to keep my car running. Every visit has been just like my last, just two weeks ago. I left there and headed to NY with confidence. More

Horrible work It took me three trips to the dealership, a few days of work, quite a few phone calls, an oil stained garage and driveway, an abnormal worn out tire, It took me three trips to the dealership, a few days of work, quite a few phone calls, an oil stained garage and driveway, an abnormal worn out tire, broken undercar body plastics, empty reservoirs of fluids, no car wash, no courtesy car, to finally fix an oil consumption recall. Not the service that used to be when I was there before and during the renovation. Next time I might try a Illinois dealership that is about the same distance with you from my location. Because you are the only Acura dealership in town doesn't mean that you can have this kind of service with us. If it wasn't for Gary this review would have been a zero star one. More

Professional, friendly and very prompt Very nice system to drop off your vehicle and followed by very prompt attention and service order with all details requested with a copy before I cou Very nice system to drop off your vehicle and followed by very prompt attention and service order with all details requested with a copy before I could get to the coffee machine. P.S. nice, clean and quiet waiting area. Pleasant experience. More

Seamless service visit The service rep Gary explained everything regarding parts and timeline. Took me about 10 min to pay the cashier, pickup my car and be back on the roa The service rep Gary explained everything regarding parts and timeline. Took me about 10 min to pay the cashier, pickup my car and be back on the road. More

Great visit Everything was handled politely, professionally and efficiently. I especially appreciated that the fuel pump needed for a recall was located despite t Everything was handled politely, professionally and efficiently. I especially appreciated that the fuel pump needed for a recall was located despite these fuel pumps being in short supply. My sole concern was that the pre-visit quote for a towing hitch did not include the labor charge. The service rep did call to alert me to this before work was actually started on this item. More

We love the Accura brand but love this deal shop even more - we wouldn’t buy a car anywhere else. Tom our sales person was amazing more - we wouldn’t buy a car anywhere else. Tom our sales person was amazing More

I needed a B13 service and Ron walked me through everything that was going to be done and explained it throughly. During the service Gary called to say some further service was needed. He went throu everything that was going to be done and explained it throughly. During the service Gary called to say some further service was needed. He went through it without saying everything had to be done but instead recommended what was most important. More

Service was poor they couldn't diagnose my transmission. They said they could on the phone. All they did was check for code and said sorry their are no codes. I could have told you that. Wast of my time and They said they could on the phone. All they did was check for code and said sorry their are no codes. I could have told you that. Wast of my time and money. I brought the car to you because you should have the tools to scan your brand of car! Nope all i got was its something internal! Well don't you have the tools to figure that out! I went to the dealer for a reason you should have the tools to figure out whats wrong. Very unsatisfied with the service I got from you and stole $75 for a obd scan that I can do! He didn't ask if their was a check engine light on. I told him the transmission needs to be checked out its not working properly. I asked what they did and said obd scan and check fluids. I did that already. So I hauled it their just so they could tell me what I already know their are no codes and the fluid is ok and The transmission has an issue. Don't you have the tools to diagnose the transmission your the dealer of the car. I want to not pay for what I already new. More

Just outstanding service provided in every aspect . Service writers are very helpful and we appreciate the contact to discuss prior to beginning repairs Acura of Brookfield always provides timely, . Service writers are very helpful and we appreciate the contact to discuss prior to beginning repairs Acura of Brookfield always provides timely, professional and complete service as their diagnosis requires. The use of loaner vehicles is greatly appreciated while work is being accomplished We are 20+ year customers and have never been disappointed in the dealership. Frank and Trude Pletcher More

Too expensive had to use the local dealer but you should adjust your costs Perhaps you could check with local garages about their coats and never push services on people adjust your costs Perhaps you could check with local garages about their coats and never push services on people More