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Acura of Brookfield - Service Center

Brookfield, WI

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852 Reviews
Today: 7:00 AM - 6:00 PM Closed Now
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852 Reviews of Acura of Brookfield - Service Center

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August 05, 2020

Simple, complete and quick. Everyone is professional and get the work done directly with fulll, complete explanations . Did not require an appointment and was welcomed with open More

by dscheels
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Ensweiler
Aug 06, 2020 -

Acura of Brookfield responded

Thank you for sharing about recent service visit.

August 04, 2020

Great customer service as always Great service as always. Service department is one of the reasons we have purchased Acuras for years. They have done a great job working around the p More

by ceilmherman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Krier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2020 -

Acura of Brookfield responded

Thank you for sharing about your past experiences with our service department. We appreciate your continued loyalty.

August 04, 2020

Excellent customer service Colin Fiedler helped me correct a problem with a tire sensor. He was understanding, and efficient. I’ve been coming to Acura of Brookfield for 15 yea More

by Grammy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Colin Fiedler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2020 -

Acura of Brookfield responded

Thanks for sharing about your recent service visit with Colin.

August 03, 2020

The service technician tried to oversell service needed for my visit. Disappointed they there was no explanation prior to telling me this information. Felt I was taken advantage of More

by cweyker1
Recommend Dealer
No
Employees Worked With
Dan Surges
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2020 -

Acura of Brookfield responded

I sincerely apologize for the negative experience with our service department. Feedback like this is one of the ways we can improve. I would like to speak with you to gather more details about your recent visit. Please contact me at 262-439-6036. Respectfully, Jeff Ensweiler Service Manager 262-439-6036 jeff.ensweiler@zimbrick.com

More
July 31, 2020

work was completed in time stated. This dealership always keeps my TSX in in exceptional driving condition. It's important for me to have a vehicle where all maintenance issues are deal More

by BOETTCHERDENTAL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Jeff Ensweiler
Aug 03, 2020 -

Acura of Brookfield responded

Thank you for sharing about your past experiences with our service department.

July 30, 2020

standard service Easy to setup time that works for me and service completed in less than time estimate. Loaner car provided that was an RDX and was clean with an easy More

by Keith
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Colin Fiedler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2020 -

Acura of Brookfield responded

Thank you for taking a moment to write this great review.

July 30, 2020

We love Acura of Brookfield. We look forward to a new purchase in the next year or two. Thank you for treating us like family. More

by KHUBBARD71
Recommend Dealer
Yes
Employees Worked With
Stuart Beispiel
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Stawicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2020 -

Acura of Brookfield responded

Thank you for sharing this great review.

July 29, 2020

I appreciate the staff keeping me up to date and explaining things to me. I don’t feel they are just out to make a few bucks. More

by DoriL
Recommend Dealer
Yes
Employees Worked With
Dan Surges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2020 -

Acura of Brookfield responded

We appreciate you taking a moment to share about your recent service visit.

July 29, 2020

Colin Fiedler of the service department provides an amazing customer experience. He has an amazing ability to balance the customers needs with the dealerships expectations of him. Collin takes the tim More

by rfdenniston
Recommend Dealer
Yes
Employees Worked With
Colin Fiedler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 30, 2020 -

Acura of Brookfield responded

Thank you for this amazing review and recommendation for Colin.

July 28, 2020

I had an engine light come on in my RDX, I called early in the morning and was happy I could bring my car in that same morning. I was given a loaner as I think they thought my car might need to be there lo More

by connie
Recommend Dealer
Yes
Employees Worked With
John Parker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Krier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2020 -

Acura of Brookfield responded

Thank you for writing this great review about your recent service visit with Gary.

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