Acura of Brookfield - Service Center
Brookfield, WI
852 Reviews of Acura of Brookfield - Service Center
Simple, complete and quick. Everyone is professional and get the work done directly with fulll, complete explanations . Did not require an appointment and was welcomed with open Everyone is professional and get the work done directly with fulll, complete explanations . Did not require an appointment and was welcomed with open arms and smiling faces. More
Great customer service as always Great service as always. Service department is one of the reasons we have purchased Acuras for years. They have done a great job working around the p Great service as always. Service department is one of the reasons we have purchased Acuras for years. They have done a great job working around the pandemic issues. More
Excellent customer service Colin Fiedler helped me correct a problem with a tire sensor. He was understanding, and efficient. I’ve been coming to Acura of Brookfield for 15 yea Colin Fiedler helped me correct a problem with a tire sensor. He was understanding, and efficient. I’ve been coming to Acura of Brookfield for 15 years because I’ve consistently had this level of experience. More
The service technician tried to oversell service needed for my visit. Disappointed they there was no explanation prior to telling me this information. Felt I was taken advantage of for my visit. Disappointed they there was no explanation prior to telling me this information. Felt I was taken advantage of More
work was completed in time stated. This dealership always keeps my TSX in in exceptional driving condition. It's important for me to have a vehicle where all maintenance issues are deal This dealership always keeps my TSX in in exceptional driving condition. It's important for me to have a vehicle where all maintenance issues are dealt with at one appointment. More
standard service Easy to setup time that works for me and service completed in less than time estimate. Loaner car provided that was an RDX and was clean with an easy Easy to setup time that works for me and service completed in less than time estimate. Loaner car provided that was an RDX and was clean with an easy process to get and return. More
We love Acura of Brookfield. We look forward to a new purchase in the next year or two. Thank you for treating us like family. purchase in the next year or two. Thank you for treating us like family. More
I appreciate the staff keeping me up to date and explaining things to me. I don’t feel they are just out to make a few bucks. explaining things to me. I don’t feel they are just out to make a few bucks. More
Colin Fiedler of the service department provides an amazing customer experience. He has an amazing ability to balance the customers needs with the dealerships expectations of him. Collin takes the tim amazing customer experience. He has an amazing ability to balance the customers needs with the dealerships expectations of him. Collin takes the time with the client to explain what needs to be done and why. He is very thorough and his explanation and I always feel confident in his recommendations.Thank you Colin. More
I had an engine light come on in my RDX, I called early in the morning and was happy I could bring my car in that same morning. I was given a loaner as I think they thought my car might need to be there lo in the morning and was happy I could bring my car in that same morning. I was given a loaner as I think they thought my car might need to be there longer than a day. The loaner was great, I appreciated the use of the car. As it turned out the issue was not complicated and I was able to pick my car up later in the day. I was called before any work was done and Gary explained what was needed for the repair & what the cost would be. I was quoted a little more than the actual repair so was happy when I arrived to find out it was a little less. This was my second visit to Acura. I was very pleased. I can't say enough about how friendly everyone is and how comfortable they make you feel. Thanks a bunch! More