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Acura of Brookfield - Service Center

Brookfield, WI

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852 Reviews

852 Reviews of Acura of Brookfield - Service Center

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August 16, 2021

Awesome service! I have been going to Acura of Brookfield for over 15 years and love the quality of the work provided and their dedication to excellent customer service. More

by KAIZETTE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Krier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2021 -

Acura of Brookfield responded

Thank you sharing this amazing review about your experiences over the past 15 years. We appreciate your continued loyalty.

August 14, 2021

Great! Efficient! Very timely! Courteous! Service oriented! Organized! Clean environment. Nice perks while waiting. Service Department staff was very professional and pleasant. Customer waiting room More

by RGJACKOWSKI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derrick Petrowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2021 -

Acura of Brookfield responded

Thank you for the wonderful feedback from your recent visit to our service department.

August 13, 2021

Very professional and a very nice waiting room and car is always clean when you get it back. Only minor complaint is that the trailer hitch took longer to install then I was originally told. More

by RSCHAUSS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ron Hoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2021 -

Acura of Brookfield responded

Thank you for the feedback from your recent service visit. I would like to apologize that trailer hitch took longer than expected. If you have any further questions or concerns, please do not hesitate to contact me. Respectfully, Colin Fiedler Service Manager 262-439-6032

August 12, 2021

Clean, pleasant, and polite. I am always happy to go to this location even though it's 30min away. They always call and text to make sure I know what is going on and when everything will be done. More

by RYANKENNEDY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Parker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Surges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Schersing
Aug 12, 2021 -

Acura of Brookfield responded

Thanks for sharing this incredible review.

August 12, 2021

Very friendly and helpful service departmentAaaaa a a. Very friendly and helpful service department Aaaaa a a. A a. A a a a a w w a very dumb to require 25 min words More

by Jim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Hoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derrick Petrowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stuart
Aug 16, 2021 -

Acura of Brookfield responded

Thank you for this great feedback.

August 11, 2021

Arrived early, was checked in right away, and went to waiting area which was very nice (got a lot of work done), and car ready in half the time I was expecting. Great overall experience! More

by Skippy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Surges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2021 -

Acura of Brookfield responded

Thanks for sharing this great feedback from your recent service visit.

August 11, 2021

Great, fast service that always begins with a smile and ends with a smile. Great professionalism always! I truly love Acura. This is my 5th lease. More

by mealoneatx
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Parker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2021 -

Acura of Brookfield responded

Thank you for your continued patronage and sharing this wonderful review. It is great that you truly love your Acura.

August 10, 2021

I have been very happy with Acura’s dealership. They accommodate the customer and never make me feel like I need to do some unnecessary repair. And the complimentary massage is a wonderful touch. More

by DKUCHLER2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Krier
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Stawicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2021 -

Acura of Brookfield responded

Thanks for sharing this great review. Glad you enjoyed the massage.

August 10, 2021

Very nice place and very nice people! Please make surveys shorter ,.. 25 word minimum drives me crazy , stop that stop stop stop. Make surveys shorter!!!!!! More

by jeffahengel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Parker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Surges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Krier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Hoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Stawicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derrick Petrowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2021 -

Acura of Brookfield responded

Thank you for sharing and sorry about the 25-word limit.

August 05, 2021

I did oil and tire rotation service on my new Acura RDX. The service was quick and easy. People was very respectful and helpful. I would recommend service to my friends. More

by kleymanv
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Stawicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 06, 2021 -

Acura of Brookfield responded

Thanks for sharing this great review and recommendation.

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