Back

Acura of Brookfield - Service Center

Brookfield, WI

not yet
rated
852 Reviews

852 Reviews of Acura of Brookfield - Service Center

Sort by
September 08, 2020

They take great care of you and make sure all your needs are meet. Will take the extra effort to make sure you are satisfied. More

by MAURYCOSTELLO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terry Truttschel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Schellinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Parker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Fiedler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roni,Michael , Brian Chilson, Jeff Ensweiler
Sep 09, 2020 -

Acura of Brookfield responded

Thanks for sharing this great review and recommendation.

September 05, 2020

Personal attention to detail & service. Worked around my difficult schedule as my car needed service as my dad was in hospice 250 miles away. Had to drive to say goodbye More

by LIANNECULVER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Parker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Surges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Krier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Fiedler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Hoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Stawicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derrick Petrowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessy Alfaro, Jeff Ensweiler, Alex Opio
Sep 08, 2020 -

Acura of Brookfield responded

We are sorry to hear about your dad. Glad we could accommodate your schedule and thank you for sharing during this difficult time.

September 04, 2020

I love my car. Best car I’ve ever owned. I take great pride in my car and obviously, good care of my car. When I finally replace it, I’ll replace it with another Acura MDX. I trust Acura of Brookfield to More

by rnord
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Krier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2020 -

Acura of Brookfield responded

Thank you for sharing this great review and recommendation about your MDX.

September 01, 2020

The service provider was superb, and the oil change quick. The inspection was an added value, thorough and expertly explained. I highly recommend Brookfield Acura. More

by Christburg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Stawicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2020 -

Acura of Brookfield responded

Thank you for taking a moment to share this great review about your recent service visit.

August 29, 2020

Friendly, efficient, and straightforward service. Appreciate the prompt calls to update on vehicle and the time it would be ready. Also liked the contactless delivery of vehicle once service was done More

by GINA28
Recommend Dealer
Yes
Employees Worked With
David Stawicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2020 -

Acura of Brookfield responded

Thanks for sharing this great review.

August 28, 2020

I have had great service here in the past, but have a couple comments from this time. I had the vehicle in for a recall. 1) I was not aware that gasoline would be drained from my tank - it wasn't a lo More

by ree714a
Recommend Dealer
Yes
Employees Worked With
Colin Fiedler
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2020 -

Acura of Brookfield responded

We Apologize for any inconvenience this recall may have caused you. The letter that was sent out does state the repair takes 1 hour and 15 minuets, but could take more time based on shop capacity's. If you came in with a full tank of fuel it will take longer and some fuel maybe lost. Your service adviser should have explained this to you, and asked if you needed any type of transportation. I look forward to speaking to you in person about this concern. Jeff Ensweiler Service Manage Acura of Brookfield Where we provide safe and reliable transportation

August 26, 2020

Long time customer. Great service.. Own 4 Acura’s, all purchased from Brookfield. Gary Krier has supervised all servicing. I have full confidence in his judgment. More

by nnettesheim
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Krier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2020 -

Acura of Brookfield responded

Thanks for the great review and recommendation for Gary. We appreciate your continued loyalty.

August 25, 2020

Friendly and efficient service check in and out. The team went out of their way to accommodate a more involved service for me. The waiting room was clean and staff sprayed down surfaces at scheduled interval More

by AD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Colin Fiedler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2020 -

Acura of Brookfield responded

Thank you for sharing about your recent experience during your service visit.

August 25, 2020

I have purchased 7 Acura vehicles and had them all serviced at the Brookfield, WI dealership for more than 20 years. Until recently, I have loved the service and the service reps were amazing. The e More

by ric.schneider
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Surges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Krier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Fiedler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Hoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derrick Petrowski
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2020 -

Acura of Brookfield responded

Thank you for taking a moment to provide feedback from your previous service experience. We do appreciate your loyalty and I am happy we were able to talk further about your concerns. Respectfully, Jeff Ensweiler Service Manager

August 22, 2020

Great service I only came in for an oil change, but service department was ready for me and I was in and out in a timely fashion. I did look at a pre-owned certified RDX and took it for a test drive. M More

by ceeky06
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derrick Petrowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2020 -

Acura of Brookfield responded

We appreciate you sharing about your great experience during your recent service visit. Thank you for continuing to discuss your trade value with us and hope we can come to an agreement.

...
38
...