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Acura of Brookfield - Service Center

Brookfield, WI

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852 Reviews

852 Reviews of Acura of Brookfield - Service Center

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November 19, 2020

Service was great. The job was done on time. They offer me a rental, but I didn't need it. Friendly people. Overall, great service More

by ptrueba
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Surges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2020 -

Acura of Brookfield responded

We are glad to hear the service was great!

November 18, 2020

I visit Acura of Brookfield exclusively for service on my 2004 TL because of service managers like Dan Surges. He is a true professional in every positive meaning of the word. More

by JCULHANE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Surges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2020 -

Acura of Brookfield responded

Thanks for the great review and recommendation for Dan. We appreciate your continued loyalty.

November 18, 2020

Always thorough and excellent service at Acura of Brookfield. Clean comfortable setting, great people, timely work and very excellent reports and reviews upon completion of the work More

by robert.deahl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Surges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derrick Petrowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2020 -

Acura of Brookfield responded

It is great to hear that your vehicle service was excellent.

November 18, 2020

Pleasant. Pleasant pleasant pleasant pleasant pleasant pleasant pleasant pleasant pleasant pleasant pleasant pleasant pleasant pleasant pleasant pleasant pleasant pleasant pleasant pleasant pleasant pleas More

by Clarenceallen840
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Surges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2020 -

Acura of Brookfield responded

Thank you for sharing.

November 17, 2020

The quality of service and the professionalism of the team is consistent. Customer care at the dealership seems to be important and I feel that my business is appreciated. Most importantly, precautions t More

by A_RHEAMS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Krier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2020 -

Acura of Brookfield responded

Thank you for taking a moment to share your feedback from your service visit with Gray. We committed to the safety and well-being of all our customers and our employees. This is, and will remain our highest priority. Thank you for choosing Acura of Brookfield.

November 17, 2020

The staff was very attentive, courteous and knowledgeable. Even though I presented them with an off-book issue, they were eager to trouble-shoot the problem and correct it. They were also very More

by fweatherall
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Parker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Surges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Krier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Hoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Stawicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derrick Petrowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2020 -

Acura of Brookfield responded

Thank you for sharing about your recent service visit. We are happy we were able to correct the issues with your vehicle.

November 16, 2020

I recently moved & drove 5 hours to have Acura handle I recently moved & drove 5 hours to have Acura handle the repair. I was shocked to find out after I drove in, Acura refused to deal with my insurance More

by CRATH1432
Customer Service
Recommend Dealer
No
Employees Worked With
Colin Fiedler
2.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2020 -

Acura of Brookfield responded

Thank you for taking my call to discuss your concerns in more detail. Colin Fiedler Service Manager

November 14, 2020

Hmmm.... 25 word minimum? What ever shall I say, to achieve this mandatory metric on a voluntary survey using my time as if for free? Good work. Timely completion. More

by BlueDot
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Surges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2020 -

Acura of Brookfield responded

Thanks for sharing.

November 12, 2020

My service was quick and easy and done well. I never have issues when I take my car in. Thank you for the great service. More

by uce4life
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Surges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2020 -

Acura of Brookfield responded

We are happy to hear about your quick and easy service visit. Thanks for sharing.

November 10, 2020

Very good job. Service was speedy. Service Rate your overall experience. Your review needs to be at least 25 words long. Rate your overall experience. Your review needs to be at least 25 words long. More

by STEVENS7308
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stuart Beispiel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derrick Petrowski
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2020 -

Acura of Brookfield responded

Thank you for sharing and finding 25-words to complete the review.

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