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Acura of Brookfield - Service Center

Brookfield, WI

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852 Reviews

852 Reviews of Acura of Brookfield - Service Center

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June 11, 2021

June visit for 2012 MDX was service interval for replacement of 6 iridium spark plugs. John scheduled appt. Service wriiter was Dan S.: caring, polite, and professional service. More

by LFY1002
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Surges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2021 -

Acura of Brookfield responded

Thank you for taking a moment to share about your recent service visit.

June 10, 2021

Very pleasant experience. I did not buy my Acura from this dealership because the sales manager was awful. We drove down to Illinois rather than buying from this dealership because of how we were treate More

by lori
Recommend Dealer
Yes
Employees Worked With
Gary Krier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2021 -

Acura of Brookfield responded

Thanks for sharing about your great experience with our service department.

June 10, 2021

Friendliest staff in the Milwaukee area. Always helpful in getting my vehicle serviced and making sure that it’s running its best. Facility is always immaculate and I appreciate that greatly More

by CH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ron Hoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2021 -

Acura of Brookfield responded

Thank you for sharing this great review about your past service experience.

June 08, 2021

We have ben very satisfied with the Service department of Acura of Brookfield. This is the first auto dealer Service Department I have had a good experience with. I've been using them since 2008. More

by 5terriers
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Surges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2021 -

Acura of Brookfield responded

Thank you for sharing this wonderful feedback. We certainly appreciate your continued loyalty over the past 13 years.

June 04, 2021

Over all I was happy with the service provided. Room for improvement communication wise but very friendly and willing to work with me and my schedule. More

by Karllindnerdoc87
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
John Parker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam
Jun 04, 2021 -

Acura of Brookfield responded

Thank you for your feedback from you recent service visit. It is great to hear that overall you are happy with the service provided. I apologize there was a shortfall with communication. I would like learn gather more details about what happened to help us improve. Please contact me at your convenience. Respectfully, Colin Fiedler Service Manager 262-439-6032

June 03, 2021

Acura Brookfield has demonstrated outstanding service since I purchased my RDX in the fall of 2018. Everybody has been pleasant to work with. I would definitely consider buying another Acura in the futur More

by mtbishop
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Surges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2021 -

Acura of Brookfield responded

Thanks for sharing this great review and recommendation.

June 01, 2021

Great service and an honest diagnosis of the issues. All with great communication! They also provided a loaner car which was a pleasure to drive and check out the latest technology. More

by Rick J.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Krier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2021 -

Acura of Brookfield responded

We appreciate this great feedback from your recent service visit. It is also great to hear that you enjoyed the loaner vehicle.

May 31, 2021

Service was exceptional! This was my first time bringing my vehicle in and I could not have been happier. I had been with Lincoln for over 12 years so making the switch to Acura had me a bit nervous. I co More

by janetwinterle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Surges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2021 -

Acura of Brookfield responded

We are thrilled to hear your first service visit was exceptional. Thank you for sharing.

May 28, 2021

Gary is a great service consultant and took care of arranging my car to be serviced timely It was an unexpected service call and worked me in. More

by LYNNDEIMEL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Krier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2021 -

Acura of Brookfield responded

Thanks for sharing this great review about your service experience with Gary.

May 27, 2021

Communication and service provided were excellent. They picked up my vehicle at my place of employment and returned it within a couple of hours. Just an all around pleasure to have this option. Thank you More

by kemp5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ron Hoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2021 -

Acura of Brookfield responded

Thanks for sharing this excellent review about our Concierge Pick-Up and Delivery Service.

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