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Acura of Brookfield

Brookfield, WI

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1,398 Reviews

19180 W Bluemound Rd

Brookfield, WI

53045

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1,398 Reviews of Acura of Brookfield

September 07, 2021

Thank you Shon. Appreciated your professionalism and willingness to show options when the original wasn't the desired car. Very informative and couldn't have asked for better. Scott and Jo More

by joann.fox
Recommend Dealer
Yes
Employees Worked With
Shon Nix
Sep 07, 2021 -

Acura of Brookfield responded

Congratulations on your new vehicle. Thanks for sharing about your great buying experience with Shon.

September 06, 2021

Was greeted timely. Team was friendly and professional. Work was done well and very quickly. Waiting room and facilities were nice. Just think it was a bit expensive. More

by Marcel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derrick Petrowski
Sep 07, 2021 -

Acura of Brookfield responded

Thank you for the feedback from your recent service visit. We continually try to stay competitive with our parts and labor pricing within the local market and also strive to provide excellent service with the very best factory-trained Technicians available. I would appreciate any additional feedback about your pricing concerns. Respectfully, Ron Hoff Asst. Service Manager 262-785-1918

Sep 09, 2021 -

Marcel responded

Ron, I own 3 Honda’s and bought a used RDX last December and this was my first oil change. So needless to say I’m a fan of Honda/Acura. While Acura is a premium product as well as premium service (the customer service, facility, etc are all a step up from Honda), the difference in price for an oil change is $30 vs $70. For me, the difference in service and amenities doesn’t correlate to the difference in cost. While there are certain things I probably will have taken care of at the Acura dealer, oil changes and most other services I will most likely have done at Honda or an independent service center. Thanks, Marcel

September 04, 2021

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by TIM@EBADVERTISING.COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Surges
Sep 07, 2021 -

Acura of Brookfield responded

Thank you

September 04, 2021

See Keith Cohen and you won’t be disappointed. He is the most honest car dealer I have ever encountered in my life. The experience felt so comfortable and I never felt pressured. More

by Markisha_Fleming
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Cohen
Sep 07, 2021 -

Acura of Brookfield responded

Congratulations on your new vehicle. Thanks for sharing this incredible review and recommendation for Keith.

September 04, 2021

They helped to troubleshoot an issue with my sound system and absolutely provided the best customer service possible! Thank you to all who helped solve the issue! More

by CARRIEF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Krier
Sep 07, 2021 -

Acura of Brookfield responded

Thank you for the wonderful feedback from your recent service visit to troubleshoot your sound system. It is great to hear that the issue was solved.

September 03, 2021

The service technician do a really great job whenever my vehicle is in for maintenance. I look forward to my next appointment on the 18th of September. More

by TJMAC19701
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Parker, Dan Surges, Gary Krier, Ron Hoff, David Stawicki, Derrick Petrowski
Sep 07, 2021 -

Acura of Brookfield responded

Thanks for sharing this great feedback from your recent service visit.

September 03, 2021

I can’t remember the names of who I worked with but everytime I’ve dealt with anyone at this location the service is excellent and the people are amazing. Of course I always wished it cost less but …. More

by Alekschas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Parker, Dan Surges, Gary Krier, Ron Hoff, David Stawicki, Derrick Petrowski
Sep 03, 2021 -

Acura of Brookfield responded

Thanks for sharing this excellent review.

September 02, 2021

I initially wrote a less than flattering review of my purchase of a CPO RDX in August. Sales Manager Ben Mortimer reached out to me and assured me that they would make it right. He's obviously a man of More

by leetell2
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ben Mortimer, Dan Surges
Sep 03, 2021 -

Acura of Brookfield responded

Thank you for sharing this great review. We couldn’t ask for more admirable feedback, and thank you for taking the time to share it!

September 02, 2021

The service is very quick and well organized. The service guy is also kind and describe issue clearly. In the meantime, I also test drive new Acura MDX. Both sales and services are very cooperate. More

by mouzhidong
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Hoff
Sep 03, 2021 -

Acura of Brookfield responded

Thank you for sharing this great review from your recent service visit.

September 02, 2021

Scheduled oil change same day that got me in and over delivered having my car ready in less than 45 mins. Derrick did nice job keeping me informed on progress. More

by akind1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derrick Petrowski
Sep 03, 2021 -

Acura of Brookfield responded

Thanks for sharing about your great service experience with Derrick.