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Acura of Berlin - Service Center

Berlin, CT

4.7
599 Reviews
Call Service Center (860) 846-4974

599 Reviews of Acura of Berlin - Service Center

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September 09, 2023

Good customer service! The staff is friendly and professional. I am so happy that I purchased my car from this dealership. More

by Tay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Powers
Report | Print
Sep 11, 2023 -

Acura of Berlin responded

Thanks for sharing about your experience with Acura of Berlin. We appreciate your business and hope to see you again soon! Tony Braglia General Manger 860-829-3780

September 07, 2023

It has been a pleasure doing business with this dealership this is the third car that l have purchased from them always felt l came out on top service is fantastic More

by KSC6101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 08, 2023 -

Acura of Berlin responded

Thanks for sharing about your experience with Acura of Berlin and congratulations on your new vehicle! We appreciate your business and hope to see you again soon! Tony Braglia General Manger 860-829-3780

September 07, 2023

Best car dealership and service in Berlin, CT. People who work there are extremely pleasant!!! Always nice to go to place you want to always come back to. More

by SARAH.DALFONSO1608
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Sharpe
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Sep 08, 2023 -

Acura of Berlin responded

Thank you, Sarah, for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Tony Braglia General Manger 860-829-3780

September 02, 2023

Great service Attentive great feedback Helpful and accommodating I highly recommend them for all service More

by ARTHUR.MCDOWELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Larissa Hartline, Erica Casey, Jessica Sharpe
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Sep 05, 2023 -

Acura of Berlin responded

Thanks for sharing your thoughts about your experience with Acura of Berlin. We appreciate your business, Arthur, and hope to see you again soon! Tony Braglia General Manger 860-829-3780

September 01, 2023

The representatives are very knowledgeable, helpful and courteous. We have purchased two vehicles from the dealership due to excellent service provided in sales and maintenance. More

by CATVAC1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Sharpe
Report | Print
Sep 01, 2023 -

Acura of Berlin responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Tony Braglia General Manger 860-829-3780

September 01, 2023

Absolutely awesome, very professional, exceptional communication, made the customer feel comfortable, explain everything in detailed More

by Gojo41464
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt, Jessica Sharpe
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Sep 01, 2023 -

Acura of Berlin responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Tony Braglia General Manger 860-829-3780

September 01, 2023

Helpful, friendly, prompt and great with communication. Would definitely continue to give them my business. More

by marissa.ganesh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Sharpe
Report | Print
Sep 01, 2023 -

Acura of Berlin responded

Thank you, Marissa! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Acura of Berlin, we look forward to having you as one of our valued customers for many more years to come! Tony Braglia General Manger 860-829-3780

August 31, 2023

Very helpful Work was done on time Friendly people and know what they’re doing More

by ANDREW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Sharpe
Report | Print
Sep 01, 2023 -

Acura of Berlin responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Acura of Berlin, we look forward to having you as a valued customer for many years to come! Tony Braglia General Manger 860-829-3780

August 31, 2023

This place is awesome on time prices are reasonable and the people are great and very informative More

by esco1029
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Sharpe
Report | Print
Aug 31, 2023 -

esco1029 responded

Thanks for the service you guys are great

Sep 01, 2023 -

Acura of Berlin responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Tony Braglia General Manger 860-829-3780

August 31, 2023

People are great. The Sneaky pricing of services are poor. I was very disappointed to find ‘hidden’ fake fees in the pricing. Tool use??? More

by zipit14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jennifer
Report | Print
Sep 01, 2023 -

Acura of Berlin responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Rich Bird Service Manager 860-829-3786

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