Acura of Bellevue - Service Center

Acura of Bellevue responded

We need to take a step back in order to understand the needs of the vehicle versus what was recommended. First off, we drain and refill the transmission fluid as part of the 15,000 mile service, so you weren’t paying extra for the transmission service. If you would like to call the dealership and talk to the service manager he would be more than happy to further discuss why we elect to service the transmission fluid every 15,000 miles on most of our vehicles. The main differences between the 30,000 mile service and the 15,000 mile service lies in the brake fluid flush, the in-cabin a/c filters, and the engine air filter. While I agree that the vehicle’s mileage is low, the brake fluid is recommended to be replaced every three years. The in-cabin filter and a/c filter are packaged into our 30,000 mile NOT our 15,000 mile service. Our pricing for a 30,000 on your vehicle is $508.00, the 15,000 mile service is $234.00. That’s a difference of $274.00 to replace both the in-cabin air filter, the engine air filter and flush the brake fluid. That is a fair price for those items. The last thing to discuss would be the coolant service. We recommend this service at year 3 (typically the 45,000 mile range). My service advisor (Kiet) would have made this recommendation 1st by how old your vehicle was, and 2nd, by your service history. Based on the time the vehicle has been in service and the fact that we typically see this vehicle 1 every year (meaning we wouldn’t see the car for service for another 12 months), he made the recommendation to service the coolant. I’d invite you to call the dealership to further discuss if you need any further clarification. We appreciate your 12 years of service to our dealership and hope to continue assisting you with your automotive needs. I can only close by stating that you took care of your previous vehicle based on the same recommendations that we have made to you on this vehicle. Judging by the service history on that previous vehicle, it offered you 8 years of carefree ownership. Jason Takayoshi Acura of Bellevue Service Manager

Acura of Bellevue responded

Greetings, I would like to apologize for the experience you had with our dealership. I was wondering if you would mind contacting me so we can look into this pricing issue you are referring to. The items you found on the web were they OEM products? It is very common for aftermarket parts to be less than OEM products but the quality will vary and the ‘perfect fit’ is not always guaranteed. We strive to meet and exceed our clients’ expectations and take our reputation very seriously which is why we would like to discuss this matter with you. You can reach me at 425-644-3000 and my name is Shawn Finger.