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Acura of Bellevue
Bellevue, WA
104 Reviews
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104 Reviews of Acura of Bellevue
September 19, 2017
Awful Customer Service My husband and I each got a new Acura a few weeks ago at Acura of Seattle during the same visit. We live in Issaquah but chose the Seattle location b My husband and I each got a new Acura a few weeks ago at Acura of Seattle during the same visit. We live in Issaquah but chose the Seattle location because of an online deal on the specific model/package my husband was looking for. We called and checked with Acura of Bellevue (much closer to us) on availability of this model, package & color before going to Southcenter and they did not have availability. My husband has owned Acura cars his whole life since his very first car and this is my first (I have always been a BMW driver). We had a good buying experience at Acura of Seattle. I was having trouble syncing up my phone to my car. The salesman at Acura of Seattle offered to do it but we were there until after close and were very hungry and needed to go eat dinner so we left. I haven’t found myself down in the Southcenter area again since and I work on the Eastside (my office is in Bellevue) so I decided to stop by Acura of Bellevue to ask for help while in the area. The sales guy (Jeremy Seager) came up and told me that I AM NOT A CUSTOMER OF THEIR LOCATION and that I cannot be helped by them. I tried to explain that I am an ACURA CUSTOMER and just need help with a simple thing. He said he will not be helping me and walked away. I got upset and told him he was being rude and asked another sales guy for the manager. The manager (Frank Kelley) came out and told me that the sales guy is right and that all Acura locations are commission based and if I did not buy my car there and bring revenue to their location that I am not a customer and will not be helped by them. He said I am welcome to schedule any paid service appointments I need but will not be helped by anyone in the sales team at any time. I got very upset and left in tears because of how I was treated. This is one of the worst customer service experiences I have ever had. My husband will continue to be an Acura buyer but will never be a customer of Acura of Bellevue because of this. I work in real estate and have a huge network in the eastside and have made sure to let many know about my recent experience with Bellevue of Acura. I am appalled that they treat people poorly just because they didn’t make commission off my purchase. They have not lost all future purchases and service appointments that we (and others we know) will make in the future as we will be taking our business to and recommending Acura of Seattle. There was only one customer there and salesmen just were just sitting around (now I understand why) and it would have taken probably just a few minutes to help and now I am writing these reviews instead of having my simple issue fixed. I am more upset about the way I was talked to and treated than not getting helped. If this truly is your policy to turn Acura customers away because a dime wasn't put in your pocket then your employees need to be coached on polite ways to communicate this to people who come in. Such as "I am very sorry but our policy does not allow us to help customers who purchased their car at another dealership" or "I am sorry that I cannot help you because our policy does not allow me to. Have you reached out to the dealership where you purchased the vehicle?", etc. What are customers who purchased out of state supposed to do????? More
by KatelynnC
Employees Worked With
Jeremy Seager, Frank Kelley
March 04, 2017
Breath of Fresh Air Beyond happy with the service we were provided at Acura of Bellevue-we were treated wonderfully throughout the whole process. After months of searchin Beyond happy with the service we were provided at Acura of Bellevue-we were treated wonderfully throughout the whole process. After months of searching for a specific vehicle, we had dealt with our fair share of sketchy salesman, but Acura of Bellevue was a breath of fresh air! For example- we live a fair distance from the dealership and when we drove to pick up our new car it was still in the process of being detailed. We were immediately given the option to drive a rental home for the day while the process was completed if we were not in the mood to wait around. Little things that they did for us truly made the experience wonderful. While I hope we are not in the market for a new car anytime soon, we will absolutely be returning customers to Acura of Bellevue in the future. More
by HappyCustomer24
Employees Worked With
Rob
February 06, 2017
Service was excellent Every time we took in the car for repairs or services the experience with the Acura employees was excellent. I can highly recommend this dealership . Every time we took in the car for repairs or services the experience with the Acura employees was excellent. I can highly recommend this dealership . More
by Happy customer
Employees Worked With
Keith
October 07, 2016
Told that I had my pick between 2 new cars, then told no car I walked in trying to buy a new MDX, spent time on a test drive, negotiated a trade in price, overall spent 4 hours at the dealership over 2 days. To I walked in trying to buy a new MDX, spent time on a test drive, negotiated a trade in price, overall spent 4 hours at the dealership over 2 days. Told that they found 2 cars from another dealership and which interior would I like. Then the next day told that neither car is available and that now if I want a car it is 4K$ more than the previously agreed price. I will never return to this dealership and do not recommend the manager there or Brandon. Complete liars. More
by Dylan Kilpatric
Employees Worked With
Brandon Kim
September 26, 2016
A1 service Extremely disappointed in customer service. Brought my car to do A1 service, was promised a loaner on the phone. When got to the dealership, was told Extremely disappointed in customer service. Brought my car to do A1 service, was promised a loaner on the phone. When got to the dealership, was told that loaner is not available (had to take Uber to get back to work). Requested tire rotation in addition to an oil change. When picked up my car, they tried to charge me a tire rotation but I had a coupon and did not pay. They did not do tire rotation even though on the paper they said they did. Now, I have to take car back to dealership to do tire rotation. I will Never ever use Bellevue dealership again as they waste client's time. More
by Olga
Employees Worked With
Do not remember
August 04, 2015
Business as Usual … Excellent!! Once again I had a great experience at Acura of Bellevue (w/Keith in Sales); NO obnoxious, pushy, or disengenuous sales BS; I felt like AoB, worked wi Once again I had a great experience at Acura of Bellevue (w/Keith in Sales); NO obnoxious, pushy, or disengenuous sales BS; I felt like AoB, worked with me to give me a great deal; Whether with Sales or Service, I have only had great experiences/interactions here at AoB; To sum up my experience … quick, easy, and painless, exactly what I want in a car-buying experience; More
by Bagmoto
Employees Worked With
Keith Hutson
August 03, 2015
A great experince! This was my first Acura purchase and I knew I wanted an RDX. Gabe Jones was very informative without being pushy. I would recommend Acura of Bellevu This was my first Acura purchase and I knew I wanted an RDX. Gabe Jones was very informative without being pushy. I would recommend Acura of Bellevue and like a previous reviewed said - Go see Gabe! More
by clw
Employees Worked With
Gabe Jones
August 01, 2015
great service Regular maintenance. Didn't perform unnecessary work, thus they saved me some money. Finished very quickly and had my car clean and ready to go quic Regular maintenance. Didn't perform unnecessary work, thus they saved me some money. Finished very quickly and had my car clean and ready to go quickly. More
by LOVEmyRDX
Employees Worked With
Octavio
July 31, 2015
Acura of Bellevue, WA Excellent service and quality of work. Thorough discussion of issues and work to be performed and estimated cost. Car was washed and ready when promis Excellent service and quality of work. Thorough discussion of issues and work to be performed and estimated cost. Car was washed and ready when promised. More
by Stefan Andy
Employees Worked With
James Minchew
July 30, 2015
Excellent customer service and workmanship Had to take my Acura TL to get serviced. James Minchew was very helpful and made sure that my questions were answered and he took great care of ensuri Had to take my Acura TL to get serviced. James Minchew was very helpful and made sure that my questions were answered and he took great care of ensuring that my vehicle was attended to appropriately. He always communicated any issues and provided updates. I have had many opportunities to go to other dealerships for service, but I always return to Acura of Bellevue due to their service and skilled and experienced auto mechanics. If you have any issues, let them know and they will try their best to accommodate always. Wendy More
by WWW
Employees Worked With
James
